The battery status light does not come on after moving the power switch to the on position.
Try again. If the light does not come on after repeated attempts, your battery charge may be too low.
Connect the USB cable directly to a powered USB port on your computer or powered USB hub. If the battery status light does not glow when the power switch is in the on position the battery may be defective.
When pairing the tablet, the | • The tablet should appear in the pairing list with a mouse icon | |
tablet does not appear in the | named WACOM TABLET. | |
list of available devices to pair. | • If the wireless connection light is not flashing, press the pairing | |
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| button on the side of the tablet to make the tablet discoverable. | |
| The tablet will be in discoverable mode for 3 minutes and the | |
| wireless connection light will flash blue. | |
| • Verify that your Bluetooth configuration supports Bluetooth with | |
| Human Interface Device (HID) profile. | |
| • Make sure the tablet is not too far away from the antenna, and that | |
| there are no metal obstructions between the Bluetooth antenna and | |
| the tablet. | |
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A pairing unsuccessful | Check for possible interference from other wireless devices, such as | |
message is displayed when | from a cordless telephone or microwave oven. If you suspect | |
attempting to link the tablet to | interference, turn off the interfering device or move it farther away from | |
the computer. | your computer. | |
| Try again linking the wireless tablet to the computer. | |
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Pairing was successful, but | Be sure that you have correctly installed the Wacom tablet driver | |
the wireless tablet does not | software. | |
seem to work correctly. | See also optimizing the Bluetooth connection. | |
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The tablet works fine when the | • Open the battery compartment and verify that the battery is | |
USB cable is connected to a | properly installed. | |
primary USB port (located | • Check the battery appearance to ensure there is no leakage or | |
directly on your computer) or | ||
other indication of damage. | ||
to a powered USB hub, but | ||
• Charge the battery overnight and try again. If the problem | ||
switches off as soon as the | ||
cable is disconnected. | persists, the battery may be completely discharged or damaged | |
| and can no longer hold a charge. You will have to purchase a | |
| replacement battery from Wacom. See ordering parts and | |
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| • Confirm the tablet is paired to your system. |
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