WatchGuard Technologies Managing the Firebox X Edge or Soho Device, Troubleshooting ideas

Models: Firebox X

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Managing the Firebox X Edge or SOHO Device

Troubleshooting ideas

Use these steps to troubleshoot Netscape certificates:

Make sure that you have the strong encryption (128-bit) version of Netscape.

Make sure that you have the correct password for the .p12 (or .pfx) file. This must be the configuration passphrase of the Firebox DVCP server.

Make sure that the certificate is not zero (0) length. If it is, erase the file and disconnect from System Manager. Open System Manager and make the certificate again.

Managing the Firebox X Edge or SOHO Device

After you import the correct certificate in your browser, you can start to use System Manager to connect to a Firebox® X Edge, SOHO 6, or SOHO 5 to monitor and configure it.

You cannot use the same browser window to connect to the Edge or SOHO management pages as the one you use to configure access to the Certificate Authority. You must close the Certificate Authority window before you try to configure an Edge or SOHO from System Manager.

Refer to your Firebox X Edge or Firebox SOHO User Guide for more detailed information about configur- ing these devices.

From System Manager:

1Select the Edge or SOHO device. Then click Policy Manager.

The Client Authentication dialog box appears.

2Select the certificate for this device. Click OK.

3Click OK.

The SOHO System Status page appears. All management tasks that are usually available locally through a Web browser are available at this time.

System Status

The System Status page is the configuration home page of the Edge or SOHO. The page shows:

Software appliance version

Firebox features and their status as Enabled or Disabled

Upgrade parameters and their status

Configuration information for the trusted and external networks

Firewall incoming and outgoing policies

A reboot button to start the device again

Network

From the Navigation bar on the left side, click Network to:

Configure the device network parameters for the external and trusted networks

Configure static routes to let traffic through to networks on not connected segments

Look at network statistics to help to monitor data traffic and troubleshoot problems

Administration

From the Navigation bar on the left side, click Administration to:

• Enable System Security passphrases and remote management

User Guide

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WatchGuard Technologies manual Managing the Firebox X Edge or Soho Device, Troubleshooting ideas, System Status, Network