Wayne-Dalton 3982 Troubleshooting, Symptom, Probable Cause, Corrective Action

Troubleshooting

SYMPTOM	PROBABLE CAUSE	CORRECTIVE ACTION
	No power to the opener.	Check the opener power cord to outlet con-
Opener does not respond to the wall		nection.
station or transmitter?	Controls are not programed.	See code change and programming section.
Opner works from the wall station but	Transmitter is not programmed.	See code change and programming section.
not the transmitter?	Weak or dead wallstation battery.	See maintenance section for battery re-
		placement.
Opener works from the transmitter but	Wall station is not programmed.	See code change and programming section.
not from the wall station?	Weak or dead wallstation battery.	See maintenance section for battery re-
		placement.
Door does not move and the opener	The install routine has not been	Perform the install routine.
	perfomed.
beeps two times?
Door does not move with the remote		Reset the circuit breaker or contact a quali-
control command and no beeps come	Blown fuse or tripped circuit breaker.
		fi ed service person for fuse information.
from the opener?
	No power to the opener.
Door does not move with a remote		Check power cord connection.
control command and opener beeps	Possible damaged motor wiring.	Call a qualifi ed service person.
one time?
Door stops or reverses, and the opener	Obstruction encountered.	Clear the door path.
beeps three or four times?	Out-of-balance condition detected.	Contact a qualifi ed service person.
Door does not close properly?	Counterbalance cables are not on	Apply constant pressure to the wall station’s
	the drums properly.	up/down button to close the door.
	Thermal delay: The door has cycled	Door will operate after a oneminute waiting
		period.
Door will not close?	eight times in a fi ve minute period.
		Repeat the install routine or contact a quali-
	Contact obstruction test failure.
		fi ed service person.
Door does not travel to a full open or full	Door is out of balance.	Call a qualifi ed service person.
close position?	Door limits are set improperly.	Repeat the install routine.
		Disconnect the opener and force the door to
Door is not sealing to the fl oor?	Bottom door limit is set too high.	the fl oor by rotating the torque tube.
		Reconnect the opener and activate the
		install routine.
Door is reversing at or near the fl oor?	Counterbalance springs have too	Call a qualifi ed service person.
Motor does not pivot up fully when door	much tension.	Install routine may have to be repeated.
is opening?

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