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Western Telematic MPC-20VD16-3, MPC-20VD20-2, MPC-20VD20-1, MPC-8H-1 Appendix D. Customer Service

Models: MPC-20VS20-1 MPC-8H-1 MPC-20VS16-3 MPC-20VD16-3 MPC-20V-1 MPC-8H-2 MPC-20VS20-2 MPC-20VD20-1 MPC-20VD20-2

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Appendix D. Customer Service

Appendix D. Customer Service

Customer Service hours are from 8:00 AM to 5:00 PM, PST, Monday through Friday. When calling, please be prepared to give the name and make of the unit, its serial number and a description of its symptoms. If the unit should need to be returned for factory repair it must be accompanied by a Return Authorization number from Customer Service.

WTI Customer Service

5 Sterling

Irvine, California 92618

Local Phone: (949) 586-9950

Toll Free Service Line: 1-888-280-7227

Service Fax: (949) 457-8138

Email: service@wti.com

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Western Telematic MPC-20VD16-3, MPC-20VD20-2, MPC-20VD20-1, MPC-20VS20-2, MPC-20V-1 MPC-8H-2 Appendix D. Customer Service

Contents

Firmware Version 1.50 and Higher Models CoveredManaged Power Controllers MPC SeriesInstallation Instructions No Serviceable Parts Inside Authorized Service Personnel OnlyShock Hazard - Do Not Enter Lithium Battery Warnings and CautionsDisconnect Power Two Power Supply CablesUnits with Attached Power Supply Cables Detached 15-Amp “Starter” CablesEMC, Safety, and R&TTE Directive Compliance Agency ApprovalsFCC Part 15 Regulation Industry Canada - EMI InformationTable of Contents 6. Reboot Options Table of Contents5. Basic Configuration continued 9. Operation 13. Operation via SNMP continued List of Figures 1. Introduction Power Metering and ManagementSecurity and Co-Location Features Introduction Convenient, Durable DesignModel Numbers Bold Font Typographic ConventionsCOURIER FONT 2. Unit Description 2.1. MPC-H Series - Front Panel6 7 8 Managed PowerUnit Description MPC-8H-2, MPC-16H-2 and MPC-18H-2: 16 Amp Circuit Breakers 2.2. MPC-H Series - Back PanelMPC-8H-1, MPC-16H-1 and MPC-18H-1: 20 Amp Circuit Breakers 2.3. MPC-V Series - Hardware Description Managed Power Controller MPC-20V 8.8.8BRANCH BRANCHSome MPC models include only one power circuit 1. Reboot Operating System 2. Set Parameters to Factory Defaults3. Toggle/Default All Plugs 2.4. Additional Button Functions4. Enable/Disable Audible Alarm 3. Getting Started 3.1. Installing the MPC Hardware3.1.1. Apply Power to the MPC MPC-H Series model numbers that end with the “-1” suffix include 20 Amp Circuit Breakers 3.2. Communicating with the MPC 3.1.2. Connect your PC to the MPCii. Text Interface: Type /OFF A1 and press Enter a Reboot Outletii. Text Interface: Type /BOOT A1 and press Enter b Switch Outlet Off 3.3. Installing and Operating the Optional MPC-DISPLAY Hardware c Switch Outlet Onii. Text Interface: Type /ON A1 and press Enter b Text Interface: Type /X and press Enter4.1.1. Installing the Power Supply Cable Keepers 4. Hardware Installation4.1. Connecting the Power Supply Cables Hardware Installation CAUTIONS 4.2. Connection to Switched Outlets4.1.2. Connect the MPC to Your Power Supply 4.4. Connecting the Network Cable 4.3.1. Connecting a Local PC4.3.2. Connecting an External Modem 4.3. Serial Console Port Connection4.5. Connecting Remote MPC Units to the AUX Ports Hardware Installation 4.6. Connecting the Optional MPC-DISPLAY Unit4.7. Rack Mounting 5.1.1. The Text Interface 5. Basic Configuration5.1. Communicating with the MPC Unit To access command mode via the Text Interface, proceed as follows 5.1.2. The Web Browser Interface 5.1.3. Access Via PDA 5.2. Configuration Menus Figure 5.4: The System Parameters Menu Web Browser Interface Basic ConfigurationFigure 5.3: The System Parameters Menu Text Interface 5.3. Defining System Parameters Page 5.3.1. The Real Time Clock and Calendar 5-10 5.3.2. The Invalid Access Lockout Feature The Invalid Access menus allow you to select the following 5.3.3. Automated Mode 5.3.4. Log Configuration 5-145.3.4.1. The Audit Log and Alarm Log 5.3.4.3. Reading and Erasing Logs 5.3.5. Callback Security 5-18 5.4.1. Command Access Levels 5.4. User Accounts5.4.2. Plug Access 5.4.3. Port Access 5.5. Managing User Accounts 5.5.1. Viewing User AccountsFigure 5.6: The Add User Menu Web Browser Interface Basic ConfigurationFigure 5.5: The Add User Menu Text Interface 5.5.2. Adding User Accounts 5-25 Web = On Web Browser Interface Text Interface5.5.3. Modifying User Accounts 5.5.4. Deleting User AccountsDeleted accounts cannot be automatically restored 5-285.6. The Plug Group Directory 5.6.1. Viewing Plug Groups Figure 5.8: The Add Plug Groups Menu Web Browser Interface Basic ConfigurationFigure 5.7: The Add Plug to Group Menu Text Interface 5.6.2. Adding Plug Groups Web Browser Interface Text Interface5.6.3. Modifying Plug Groups 5.6.4. Deleting Plug GroupsNote: Deleted accounts cannot be automatically restored 5-34Figure 5.10: The Plug Parameters Menu Web Browser Interface Basic ConfigurationFigure 5.9: The Plug Parameters Menu Text Interface 5.7. Defining Plug Parameters 5-37 BEFORE AFTERPriority 5.7.1.1. Example 1: Change Plug A3 to PriorityBEFORE AFTERPriority 5.7.1.2. Example 2 Change Plug A5 to PriorityFigure 5.14: Port Configuration Menu Web Browser Interface Basic ConfigurationFigure 5.13: Serial Port Configuration Menu Text Interface Communication Settings 5.8. Serial Port Configuration5.8.1. Console Port Configuration General Parameters Port Mode Parameters AT&C1&D2S0=1&B1&H1&R2Figure 5.16: Remote/AUX Port Configuration Menu Web Browser Interface Basic ConfigurationFigure 5.15: Remote/AUX Port Configuration Menu Text Interface 5.8.2. Remote Port and AUX Port Configuration Bits/Parity: Default = 8-None Stop Bits: Default = Figure 5.17: Network Parameters Menu Text Interface Basic ConfigurationFigure 5.18: Network Configuration Menu Web Browser Interface 5.9. Network Configuration 5.9.1. Network Port Parameters 5.9.2. Network Parameters 5.9.3. IP Security 5.9.3.1. Adding IP Addresses to the Allow and Deny Lists EXCEPT Net/Mask Pairs5.9.4. Static Route 5.9.5. Domain Name Server5.9.6. SNMP Access Parameters Default = MD5 5.9.7. SNMP Trap Parameters 5-575.9.8. LDAP Parameters Group Membership Value Type: Default = DN 5.9.8.1. Adding LDAP Groups 5.9.8.2 Viewing LDAP Groups 5.9.8.3. Modifying LDAP Groups Key Distribution Centers KDC1 through KDC5: Default = Undefined Domain Realms 1 through 5 Default = Undefined5.9.9. TACACS Parameters 5.9.10. RADIUS Parameters WTI-Super=2 WTI-Plug-Access=0101WTI-Group-Access=111000 WTI-Super=1, WTI-Plug-Access=1100, WTI-Group-Access=11000 Example5.9.11. Email Message Parameters 5.10.1. Restore Configuration 5.10. Save User Selected Parameters6. Reboot Options 6.1. Ping-No-Answer Reboot 6.1.1. Adding Ping-No-Answer RebootsIn order for Email/Text Message Notification to function, you must first define Email/Text Message parameters as described in Section Text Interface 6.1.2. Viewing Ping-No-Answer Reboot ProfilesWeb Browser Interface 6.1.3. Modifying Ping-No-Answer Reboot Profiles 6.1.4. Deleting Ping-No-Answer Reboot Profiles6.2. Scheduled Reboot 6.2.1. Adding Scheduled RebootsThe Add Scheduled Reboot menu allows you to define the following parameters for each new Scheduled Reboot Text Interface 6.2.2. Viewing Scheduled Reboot ActionsWeb Browser Interface 6.2.3. Modifying Scheduled Reboots 6.2.4. Deleting Scheduled Reboots7. Alarm Configuration 7.1. The Over Current Alarms All four types of Over Current alarms offer the following parameters 7.1.1. Over Current Alarms - Load Shedding and Auto Recovery In the Text Interface, Plug Access is configured by typing 4, pressing Enter and then selecting the desired Plugs from the resulting submenu Web Browser Interface Text Interface7.2. The Over Temperature Alarms Note: To cancel an alarm without correcting the condition that caused the alarm, simply toggle the Trigger Enable parameter Off and then back On again 7.2.1. Over Temperature Alarms - Load Shedding and Auto Recovery Default = undefined Web Browser Interface Text Interface7.3. The Circuit Breaker Open Alarm 7.4. The Lost Communication with AUX Units Alarm Default = On 7.5. The Lost Voltage Line In Alarm 7-16 7.6. The Ping-No-Answer Alarm Default = Alarm: Ping-No-Answer 7.7. The Invalid Access Lockout Alarm Default = On Text Interface: Type /SN and press Enter 8. The Status Screens8.1. The Network Status Screen 8.2. The Plug Status Screen Text Interface: Type /S and press Enter8.3. The Plug Group Status Screen Text Interface: Type /SG and press Enter8.4. The Current Metering Log Screen Text Interface Type /M and press Enter8.5. The Current History Screen To save Current History data, access command mode using an account that permits Administrator level commands, and then proceed as follows 8.6. The Power Metering Status Screen Text Interface 8.7. The Power History ScreenWeb Interface 9.1.1. The Plug Control Screen - Web Browser Interface 9. Operation9.1. Operation via the Web Browser Interface 9.1.2. The Plug Group Control Screen - Web Browser Interface OperationPage 9.2. Operation via the Text Interface 9.2.1. The Plug Status Screen - Text Interface9.2.2. Switching and Reboot Commands - Text Interface 1. Switch Plugs On 2. Switch Plugs OffON A1 Enter or /ON ROUTER Enter ON AUX1 A1 Enter3. Reboot Plugs BOOT B3 Enter or /BO ATMSWTCH EnterBOOT AUX2 A4 Enter or /BO AUX2 A4 Enter ON ROUTER,Y or /BOOT B2,Y9.2.3. Applying Commands to Several Plugs - Text Interface OFF A1+A3+A4 EnterOFF A1,A3,A4 Enter ON AUX1 A1+AUX2 A3+AUX3 A4 Enter ON AUX1 A1,AUX2orA3,AUX3 A4 EnterON A1:A4 Enter ON AUX2 A1:A4 EnterON A1 A3+AUX1 A2 A4 Enter ON A1:A3,AUX1 A2:A4 Enter9.2.4. Connecting to Serial Ports - Text Interface 9.3. The Automated Mode 9.5. Logging Out of Command Mode 9.4. Manual Operation10. SSH Encryption K <k> Enter11.1. Configuration 11. Syslog Messages11.2. Testing Syslog Configuration Figure 11.1: The Test Menu Text Interface, Administrator Mode Only12.1. Configuration 12. SNMP Traps12.2. Testing the SNMP Trap Function 13.1. MPC SNMP Agent 13.2. SNMPv3 Authentication and Encryption13. Operation via SNMP 13.3. Configuration via SNMP userTable::userAccessLevel - Account access level. 0 - View Access13.3.1. Viewing Users 13.3.2. Adding Users13.3.3. Modifying Users 13.3.4. Deleting Users13.4.2. Controlling Plug Groups 13.4. Plug Control via SNMP13.4.1. Controlling Plugs environmentUnitTable::environmentUnitPowerA - Power drawn by Branch A environmentUnitTable::environmentUnitPowerB - Power drawn on Branch B13.5. Viewing MPC Status via SNMP 13.5.1. Plug Status13.6. Sending Traps via SNMP 13.5.3. System Environment Status14. Setting Up SSL Encryption 14-114.1. Creating a Self Signed Certificate 14.2. Creating a Signed Certificate Page 15. Saving and Restoring Configuration Parameters 15.1. Sending Parameters to a File15.2. Restoring Saved Parameters 15-215.3. Restoring Previously Saved Parameters b Start FTP/SFTP Servers & Default Keep IP parameters & SSH Keys: To 16. Upgrading MPC Firmware6. Transfer the md5 format upgrade file to the MPC 17. Command Reference Guide 17.1. Command Conventions17.2. Command Summary Command Reference Guide17.3. Command Set 17.3.1. Display CommandsDisplay Plug Status Screen Format: /S EnterH Help Format: /H EnterLog Functions Format: /L Enter17.3.2. Control Commands Exit Command ModeBOOT Initiate Boot Cycle Format: /BOOT aux <n>,Y Enter or /BO aux <n> Enter WhereON Switch Plugs ON Format: /ON aux <n>,Y EnterON A2+A3,Y Enter ON aux2 B4 EnterOFF Switch Plugs OFF Format: /OFF aux <n>,Y Enter or /OF <n>,Y Enter WhereOFF A2+A3,Y Enter or /OF A2+A3,Y Enter OFF aux2 B4 Enter or /OF aux2 B4 EnterDPL Set All Plugs to Default States Availability: Administrator Format: /U EnterFormat: /DPL,Y Enter Connect to Serial PortAvailability: Administrator Format: /K k Enter Unlock Port Invalid Access LockoutAvailability: Administrator Format: /UL Enter Configuration CommandsAvailability: Administrator Availability: Administrator Format: /G EnterAvailability: Administrator Format: /N Enter Reboot OptionsAlarm Configuration Parameters Availability: Administrator Format: /AC EnterReboot System Default Availability: Administrator Format: /I EnterUpgrade Firmware Availability: Administrator Format: /UF EnterAvailability: Administrator Format: /TEST Enter TEST Test Network ParametersAppendix A. Specifications Physical/Environmental Models MPC-8H-1 & MPC-8H-2Models MPC-16H-1 & MPC-16H-2 Models MPC-20V-1 & MPC-20V-21. When connected 2. When not connectedAppendix B. Interface Descriptions B.1. Serial Console Port RS232B.2. RJ-45 AUX Port Interface RJ-45Figure B.2: MPC Series AUX Port Interface Request to SendAppendix C. Connecting Devices to AUX & Remote Ports C.1. Connecting an Auxiliary MPC Unit to the MPC AUX PortRJ-45 DCE DB-9M DTEC.2. Connecting an MPC-DISPLAY Unit to an MPC Master Unit RJ-45Remote Port MPC SeriesC.3. Connecting Other RJ-45 DCE Devices to the AUX & Remote Ports AUX or RemoteSerial Port RJ-45 CableAppendix D. Customer Service Appendix E. Rack Mounting E.1. L Bracket MountingEquipment Rack “L” BracketRetaining Screws MPC-20V UnitE.2. Mounting Buttons Apx-10E.3. Hook Bracket Mounting MPC-20V Series Only Apx-11E.4. Zero-U Pocket Bracket Mounting MPC-20V Series Only MPC-20V Unit1. Attaching the Zero-U Pocket Brackets to the MPC MPC-20V UnitAppendix F. Output Cable Keeper Apx-13Trademark and Copyright Information Trademarks and Copyrights Used in this ManualIndex Index-1Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9