Whirlpool 66161279 Assistance Or Service, Normal Sounds, In the U.S.A, For further assistance

Air conditioner seems to run too much

■The current air conditioner replaced an older model. The use of more efficient components may cause the air conditioner to run longer than an older model, but the total energy consumption will be less. Newer air conditioners do not emit the “blast” of cold air you may be accustomed to from older air conditioners, but this is not an indication of lesser cooling capacity or efficiency. Refer to the efficiency rating (EER) and capacity rating (in Btu/h) marked on the air conditioner.

■The air conditioner is in a heavily occupied room, or heat- producing appliances are in use in the room. Use exhaust vent fans while cooking or bathing and try not to use heat- producing appliances during the hottest part of the day. A higher capacity air conditioner may be required, depending on the size of the room being cooled.

Air conditioner cycles on and off too much or does not cool room in cooling mode

■The air conditioner is not properly sized for your room. Check the cooling capabilities of your window air conditioner. Window air conditioners are not designed to cool multiple rooms.

■The filter is dirty or obstructed by debris. Clean the filter.

■The inside evaporator and outside condenser coils are dirty or obstructed by debris. See “Annual Maintenance.”

■There is excessive heat or moisture (open container cooking, showers, etc.) in the room. Use a fan to exhaust heat or moisture from the room. Try not to use heat-producing appliances during the hottest part of the day.

■The louvers are blocked. Install the air conditioner in a location where the louvers are free from curtains, blinds, furniture, etc.

■The outside temperature is below 65°F (18°C). Do not try to operate your air conditioner in the cooling mode when the outside temperature is below 65°F (18°C).

■The temperature of the room you are trying to cool is extremely hot. Allow extra time for the air conditioner to cool off a very hot room.

■Windows or doors to the outside are open. Close all windows and doors.

■The temperature setting is not set to a cool enough setting. Adjust the temperature to a cooler setting by pressing the minus button to reduce the temperature. Set the Fan Speed control to the highest setting.

Water drips from cabinet into your house

■The air conditioner is not properly leveled. The air conditioner should slope slightly downward toward the outside. Level the air conditioner to provide a downward slope toward the outside to ensure proper drainage. See the Installation Instructions.

NOTE: Do not drill a hole into the bottom of the metal base and condensate pan.

Normal Sounds

When your air conditioner is operating normally, you may hear sounds such as:

■Droplets of water hitting the condenser, causing a pinging or clicking sound. The water droplets help cool the condenser.

■Air movement from the fan.

■Clicks from the thermostat cycle.

■Vibrations or noise due to poor wall or window construction.

■A high-pitched hum or pulsating noise caused by the modern high-efficiency compressor cycling on and off.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you use only factory-specified replacement parts. Factory-specified replacement parts will fit right and work right because they are made with the same precision used to build every new appliance.

To locate factory-specified replacement parts in your area, call your nearest designated service center.

In the U.S.A.

Call the Whirlpool Customer eXperience Center toll free: 1-800-253-1301. In Puerto Rico, call 1-787-999-7400.

Our consultants provide assistance with:

■Features and specifications on our full line of appliances.

■Installation information.

■Use and maintenance procedures.

■Accessory and repair parts sales.

■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

■Referrals to local dealers, repair parts distributors and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.

To locate the Whirlpool designated service company in your area, you can also look in your telephone directory Yellow Pages.

For further assistance

If you need further assistance, you can write to Whirlpool Corporation with any questions or concerns at:

Whirlpool Brand Home Appliances

Customer eXperience Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

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