TROUBLESHOOTING

Most cooking problems often are caused by little things you can find and fix without tools of any kind. Check the lists below and on the next page before calling for assistance or service. If you still need help, see “Requesting Assistance or Service” on page 36.

RANGE DOES NOT WORK

 

PROBLEM

CAUSE

 

 

 

 

 

Nothing works

The range is not plugged into a properly grounded outlet (120v polarized).

 

 

The range is not properly connected to the gas supply. Contact a

 

 

designated service technician to reconnect the range to the gas supply. (See

 

 

the Installation Instructions.)

 

 

You have blown a household fuse or tripped a circuit breaker.

 

 

 

 

OVEN/BROILER BURNER

 

 

PROBLEM

CAUSE

 

 

 

 

 

 

 

 

 

 

The oven does not work

You have not set the electronic control correctly. Refer to setting the

 

 

 

 

electronic oven control section. (See pages 10 to 12.)

 

 

 

 

You have set a delayed start time. Wait for the start time to be reached or

 

 

 

 

cancel and reset the control.

 

 

 

 

The main or regulator gas shutoff valve is in the off position. (See the

 

 

 

 

Installation Instructions.)

 

 

 

 

 

 

 

 

 

The burner fails to light

The ignitor is broken. Contact a designated service technician to replace it.

 

 

 

 

You have blown a household fuse or tripped a circuit breaker.

 

 

 

The burner flames lift

The air/gas mixture is incorrect. Contact a designated service technician to

 

 

away from the ports, are

check the air/gas mixture or see the Installation Instructions.

 

 

yellow, or are noisy

 

 

 

 

 

 

 

 

 

 

 

 

SURFACE BURNERS

PROBLEM

CAUSE

 

 

 

 

The burner fails to light

The control knob is not set correctly. Push in the control knobs before turning

 

 

them. Make sure the control knob is turned to the Light position. (See page 6.)

 

 

You have blown a household fuse or tripped a circuit breaker.

 

 

The burner ports may be clogged. Clean them with a straight pin. (See page 31.)

 

 

 

 

The burner flames are

The burner ports may be clogged. Clean them with a straight pin. (See page 31.)

uneven

The burner caps may not be positioned properly. (See page 31.)

 

 

 

The burner flames lift off

The burner needs cleaning. (See pages 30 and 31.)

the ports, are yellow, or

The air/gas mixture is incorrect. Contact a designated service technician to

are noisy when turned off

check the air/gas mixture or see the Installation Instructions.

 

 

 

 

 

 

The burner makes a

The burner is wet from washing. Let it dry.

 

popping noise when on

 

 

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Whirlpool YGS395LEG warranty Range does not Work, OVEN/BROILER Burner, Surface Burners, Problem Cause