Troubleshooting 145
• You want to change the operating system selection.
• You encounter a failure-causing error during the SmartStart installation.
• You encounter an error when completing the steps of a factory-installed
operating system installation.
The Erase Utility can be accessed from the Software and Drivers Download
website (http://h18007.www1.hp.com/support/files/server) or the Maintenance
Utilities menu of the SmartStart CD.
Contacting HP Technical Support or an Authorized Reseller (on page 145)
Server Information You Need (on page 146)
Contacting HP Technical Support or an Authorized Reseller
Contact HP only if, after completing the procedures described in this guide, the
problem with the server remains.
IMPORTANT: Collect the appropriate server information ("Server
Information You Need" on page 146) and operating system information
("Operating System Information You Need" on page 147) before
contacting HP for support.
For the name of the nearest HP authorized reseller:
• In the United States, call 1-800-345-1518.
• In Canada, call 1-800-263-5868.
• In other locations, refer to the HP website (http://www.hp.com).
For HP technical support:
• In North America, call the HP Technical Support Phone Center at 1-800-633-
3600. This service is available 24 hours a day, 7 days a week. For continuous
quality improvement, calls may be recorded or monitored.