150 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
SYS:SYSTEM\SURVEY.TXT
Current patch level
A list of each third-party hardware component installed, with the firmware
revisions
A list of each third-party software component installed, with the versions
A detailed description of the problem and any associated error messages
SCO Operating Systems
Collect the following information:
Installed system software versions (TCP/IP, VP/Ix)
Process status at time of failure, if possible
Printouts or electronic copies (to e-mail to a support technician) of:
Output of /etc/hwconfig command
Output of /usr/bin/swconfig command
Output of /etc/ifconfig command
/etc/conf/cf.d/sdevice
/etc/inittab
/etc/conf/cf.d/stune
/etc/conf/cf.d/config.h
/etc/conf/cf.d/sdevice
/var/adm/messages (if PANIC messages are displayed)
If HP drivers are installed:
Version of the EFS used
List of drivers from the EFS
If management agents are installed, version number of the agents
System dumps, if they can be obtained (in case of panics)