Troubleshooting 149
− Version of the PSP used
− List of drivers from the PSP (/var/log/hppldu.log)
• A list of each third-party hardware component installed, with the firmware
revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
Novell NetWare Operating Systems
Collect the following information:
• Whether the operating system was factory installed
• Operating system version number
• Printouts or electronic copies (to e-mail to a support technician) of
AUTOEXEC.NCF, STARTUP.NCF, and the system directory
• A list of the modules. Use CONLOG.NLM to identify the modules and to
check whether errors occur when the modules attempt to load.
• A list of any SET parameters that are different from the NetWare default
settings
• A list of the drivers and NLM files used on the server, including the names,
versions, dates, and sizes (can be taken directly from the CONFIG.TXT or
SURVEY.TXT files)
• If HP drivers are installed:
− Version of the PSP used
− List of drivers from the PSP
• Printouts or electronic copies (to e-mail to a support technician) of:
− SYS:SYSTEM\SYS$LOG.ERR
− SYS:SYSTEM\ABEND.LOG
− SYS:ETC\CPQLOG.LOG
− SYS:SYSTEM\CONFIG.TXT