Warranty and Return
975-0125-02-01 WA–3
SPECIFICALLY, PLEASE NOTE THAT THE MS2000 SINE WAVE INVERTER/CHARGER SHOULD NOT BE USED IN
CONNECTION WITH LIFE SUPPORT SYSTEMS OR OTHER MEDICAL EQUIPMENT OR DEVICES. WITHOUT LIMITING THE
GENERALITY OF THE FOREGOING, XANTREX MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE USE OF THE
XANTREX MS2000 SINE WAVE INVERTER/CHARGER IN CONNECTION WITH LIFE SUPPORT SYSTEMS OR OTHER MEDICAL
EQUIPMENT OR DEVICES.
Please note that the MS2000 Sine Wave Inverter/Charger is not intended for use as an uninterruptible power supply
and Xantrex makes no warranty or representation in connection with any use of the product for such purposes.
Before returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA) number and
the correct factory "Ship To" addre ss. Products must also be shipped prepaid. Product shipments will be refused and
returned at your expense if they are unauthorized, returned without an RMA number clearly marked on the outside of
the shipping box, if they are shipped collect, or if they are shi pped to the wrong location.
When you contact Xantrex to obtain service, please have your instruct ion manu al ready for refe rence and be prepared
to supply:
•The serial number of your product
•Information about the installation and use of the unit
•Information about the failure and/or reason for the return
•A copy of your dated proof of purchase
Record these details in on pageWA–4.
Return Procedure
1. Package the unit safely, preferably using the ori ginal box and packing materials. Please ensure that your product
is shipped fully insured in the original pac kaging or equ ivale nt. Thi s warranty wi ll not apply whe re the produc t is
damaged due to improper packaging.
2. Include the following:
•The RMA number supplied by Xantrex Technology, Inc. clearly marked on the outside of the box.
•A return address where the unit can be shipped. Post office boxes are not acc eptable.
•A contact telephone number where you can be reached during work hours.
•A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada In addition to the above, you MUST
include return freight funds and are fully responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return
material authorization (RMA) number is not required. However, you must contact the ASC prior to returning the
product or presenting the unit to verify any return procedures that may apply to that particular facility.
Out of Warranty Service
If the warranty period for your MS2000 Sine Wave Inverter/Charger has expired, if the unit was damaged by misuse
or incorrect installation, if other condition s of the warranty have not been met, or if no dated proof of purchase is
available, your inverter may be serviced or replaced for a flat fee.
To return your MS2000 Sine W ave Inverter/Charger for out of warranty service, contact Xantrex Customer Service
for a Return Material Authorization (RMA) number and follow the other steps outli ned in “Return Procedure” on
page WA–3.
Payment options such as credit card or money order will be explained by the Custome r S ervice Representative. In
cases where the minimum flat fee does not apply, as with incomplete units or units with excessive damage, an
additional fee will be charged. If applicable, you will be contacted by Customer Service once your unit has been
received.