Troubleshooting
975-0125-02-01 4–5
General Troubleshooting Guidelines
This section will help you narrow down the source of any problem you may
encounter. Please read the following troubleshooting ste ps:
1. Check for a Warning or Fault message on the System Control Panel. See
“Warning Messages” on page4–6 and “Fault Messages” on page 4–9 for
descriptions of these messages and the specific actions to take. If a message is
displayed, record it before doing anything further.
2. As soon as possible, record on the form, “Information About Your S ystem ” on
page WA–4, the conditions at the time the problem occurred. These details
should include the following as well as any other information asked for on
page page WA–4:
•Loads the MS2000 was running or attempting to run
•Battery condition at the time of failure (voltage, state of charge, for
example), if known
•Recent sequence of events (for example, ch arging ha d just fi nish ed , we
disconnected external AC as we were preparing to leave the dock, but the
inverter didn’t come on)
•Any known unusual AC input factors such as low voltage or unstable
generator output
•Extreme conditions which may have existed at the time (temperature,
vibrations, moisture, for example).
3. Attempt the solution indicated in Table 4-3 or Table 4-4.
4. If your MS2000 or System Control Panel is not displaying a Fault light, check
the following list to make sure that the present state of the installation allows
proper operation of the unit:
❐Is the inverter/charger located in a clean, dry, adequately ventilated place?
❐Are the battery cables adequately sized and short enough?
❐Is the battery in good condition and are all DC connections tight?
❐Are the AC input and output connections and wiring in good condition?
❐Are the configuration settings correct for your particular installation?
❐Are the display panel and the communications cable properly connected and
undamaged?
❐Is the battery temperature sensor and its cable properly connected and
undamaged?
5. Contact Xantrex Customer Servi ce fo r furt h er ass istan ce . Pl ease be prepared
to describe details of your system installation and provide the model and
serial number of the unit. See “Contact Information” on page v for contact
information.