REFERENCE

TROUBLESHOOTING GUIDE

Before requesting service, make the following checks.

The following do not indicate a problem with this unit:

•Regular disc rotating sounds.

•Image disturbance during search.

■ To reset this unit

 

 

 

 

Page

To restore the unit if it freezes due to one

•

Press and hold [STANDBY/ON] on the main unit for 3 seconds. (The settings remain

 

–

of the safety devices being activated

 

unchanged.)

 

 

 

 

 

 

 

 

To return all settings other than some

•

Select “Yes” in “Restore Default Settings” in the Setup menu.

 

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settings to the factory preset

 

This returns all values in the Setup menu and the on-screen menu, except for “On-screen

 

 

 

Language”, “DVD-Video Ratings” and “BD-Video Ratings” to the default settings.

 

 

 

 

 

 

 

 

To return to the factory preset (No

•

Reset the unit as follows:

 

 

–

setting)

 

1 Press [STANDBY/ON] on the unit to turn off the unit.

 

 

 

 

2 Press and hold [

], [ OPEN/CLOSE] and [ ] on the unit at the same time for

 

 

 

more than 5 seconds until “HELLO” is displayed on the unit.

 

 

 

 

3 The power is turned on and then turned off automatically.

 

 

 

 

 

 

 

 

■ Power

 

 

 

 

 

 

 

 

 

 

No power.

•

Insert the power cable securely into a known active AC outlet.

 

4

 

 

 

 

The unit switches to standby mode.

•

This is a power saving feature. It can be changed if desired using “Off Timer” in the Setup

18

 

 

menu.

 

 

 

 

•

One of the unit’s safety devices is activated. Press [STANDBY/ON] on the main unit to turn

–

 

 

the unit on.

 

 

 

 

 

 

 

 

 

■ Operation

 

 

 

 

 

 

 

 

 

 

The remote control doesn’t work

•

The batteries are depleted. Replace them with new ones.

 

1

properly.

•

You are not pointing the remote control at the main unit’s remote control signal sensor

1

 

 

during operation.

 

 

 

 

•

Colored glass may obstruct the signal reception/transmission.

 

–

 

•

Don’t place the signal sensor in direct sunlight or in areas that may be subject to sunlight

–

 

 

exposure.

 

 

 

 

 

 

 

 

The unit is on but cannot be operated.

•

Confirm the correct drive is selected.

 

9

 

•

Some operations may be prohibited by the disc.

 

–

 

•

The unit is hot (“U59” appears on the display). Wait for “U59” to disappear.

 

26

 

•

One of the unit’s safety devices may have been activated.

 

–

 

 

Reset the unit as follows:

 

 

 

 

 

1 Press [STANDBY/ON] on the main unit to switch the unit to standby.

 

 

 

 

If the unit doesn’t switch to standby, press and hold [STANDBY/ON] on the main unit

 

 

 

for about 3 seconds. The unit is forcibly switched to standby. Alternatively, disconnect the

 

 

 

power cable, wait one minute, then reconnect it.

 

 

 

 

2 Press [STANDBY/ON] on the main unit to switch it on. If the unit still cannot be operated,

 

 

 

consult the dealer.

 

 

 

 

•

Condensation has formed: Wait 1 to 2 hours for it to evaporate.

 

–

 

 

 

 

 

Play fails to start even when [ ] (PLAY)

•

Insert the disc correctly with the label facing up.

 

9

is pressed.

•

The disc is dirty.

 

 

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Play starts but then stops immediately.

•

You tried to play a blank disc or unplayable disc on this unit.

 

2, 3

 

 

 

 

 

Cannot eject disc.

•

The unit may have a problem. While the unit is off, press and hold [ ] and [

] on

–

 

 

the main unit at the same time for about 5 seconds. Remove the disc and consult the dealer.

 

 

 

 

 

 

Startup is slow.

•

Startup takes time in the following situations.

 

–

When the unit is turned on, audio and

 

– Immediately after a power failure or the power cable is connected.

 

 

video output takes a long time.

 

– When the unit is connected with an HDMI cable.

 

 

 

 

 

 

Cannot set “On” in “BD-Video 24p

•

Only when the unit is connected to the HDMI terminal of a TV supporting 24p can you

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Output”.

 

select “On”. In some cases where the unit is connected to a TV via an amplifier/receiver

 

 

 

through the HDMI terminals, you may not be able to select “On”. In this case, connect the

 

 

 

unit to a TV through the HDMI terminal and connect it to the amplifier/receiver through any

 

 

 

terminal other than HDMI.

 

 

 

 

 

 

 

 

 

■ Displays

 

 

 

 

 

 

 

 

 

 

The display is dim.

•

Change “FL Display” in the Setup menu.

 

20

 

 

 

 

The elapsed time displayed is actually

•

The displayed play time is converted from the number of frames at 29.97 frames (equal to

–

less than the playtime.

 

0.999 seconds) to one second. There will be a slight difference between the time displayed

 

 

 

and the actual elapsed time (e.g., actual one-hour elapsed time may display as approximately

 

 

 

59 minutes 56 seconds).

 

 

 

 

 

 

 

 

 

English

23 En