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Troubleshooting

If the printer operates in an abnormal fashion, consult the troubleshooting table below. The printer diagnostics following the troubleshooting table may also help you to determine the problem.

The troubleshooting of some problems may be beyond the abilities of the operator. In these cases, call a service technician to perform additional troubleshooting and repair procedures.

Troubleshooting Table

Symptom

Diagnosis

Action

 

 

 

 

No AC power

Insure the AC power cable is

 

applied to the

connected to a working voltage

 

printer.

source.

 

Faulty AC power

Replace the fuse.

No LEDs turn on.

fuse.

 

 

No voltage

 

 

available from the

Call a service technician.

 

internal power

 

 

supply.

 

Printer locks up with all

 

 

LEDs on when running

Hardware failure.

Call a service technician.

the Power-on self test.

 

 

CALIBRATE LED is off but

Boot-block CRC

Call a service technician.

all other LEDs are on.

error.

 

CALIBRATE and

 

 

POSITION LEDs off but

DRAM error.

Call a service technician.

all other LEDs on.

 

 

CALIBRATE, POSITION,

Firmware

 

and DARKEN LEDs off

decompression

 

but all other LEDs on.

error.

 

CALIBRATE, POSITION,

 

 

DARKEN, and DATA

Firmware error.

Call a service technician for

LEDs off but all other

instructions on how to download

 

LEDs on.

 

and install firmware.

CALIBRATE, POSITION,

 

 

DARKEN, DATA, and

Firmware error.

 

PAUSE LEDs off but all

 

 

 

other LEDs on.