40 | S400 & S600 User’s Guide |
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| Symptom | Diagnosis | Action |
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| Media or ribbon | See “Loading the Media” and |
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| Truncated print, no | improperly | “Loading the Ribbon” in Getting |
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| loaded. | Ready to Print. | |
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| print, or FEED button | ||
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| operates incorrectly | Incorrect media | See “Adjusting the Media Sensor” |
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| while using | in Getting Ready to Print. | |
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| sensor position or | ||
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| Calibrate. See “Auto Calibration” in | ||
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| sensitivity. | ||
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| Getting Ready to Print. | |
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| Fine gray lines on blank | Wrinkled ribbon. | See “Wrinkled Ribbon” in this table. |
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| labels at angles. | ||
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| Long tracks of missing | Wrinkled ribbon. | See “Wrinkled Ribbon” in this table. |
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| Print element |
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| print on several labels. | Call a service technician. | |
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| damaged. | ||
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| Ribbon fed | See ribbon loading in Getting |
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| through machine | |
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| Ready to Print. | |
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| incorrectly. | |
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| Incorrect | Set to the lowest value needed for |
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| darkness setting. | good print quality. |
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| Incorrect | See “Toggle Pressure Adjustment” |
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| printhead | |
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| in Routine Care and Adjustments. | |
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| pressure. | |
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| Wrinkled ribbon. | Incorrect | Pull spindle end cap out when |
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| using wide media to obtain normal | ||
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| (higher) tension. See “Loading the | |
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| spindle setting. | |
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| Ribbon” in Getting Ready to Print. | |
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| Media not feeding |
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| properly; it is | Make sure the media is snug by |
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| walking from side | adjusting the media guides. |
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| to side. |
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| Continuing | Call a service technician. |
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| symptoms. | |
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| Glue material | Refer to Routine Care and |
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| from back of | |
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| Adjustments and perform | |
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| labels causing | |
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| maintenance and cleaning of the | |
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| In | media movement | |
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| problems. | printer. | |
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| skewed or stuck labels. |
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| Media and | Refer to Getting Ready to Print and | |
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| backing not | Routine Care and Adjustments; |
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| properly aligned | reload media and adjust the power |
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| in printer. | roller, if needed. |
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| Media was pulled | Open and close the printhead, so it |
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| when motor was | |
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| calibrates to find the label length. | |
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| not moving. | |
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| Incorrect media | See “Adjusting the Media Sensor |
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| Image is not positioned | sensor position. | Position” in Getting Ready to Print. |
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| correctly and/or misprint | Media or ribbon | See “Loading the Media” and |
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| of 1 to 3 labels. | improperly | “Loading the Ribbon” in Getting |
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| loaded. | Ready to Print. |
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| Auto calibrate | Perform a manual calibration. See |
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| “Manual Calibration” later in this | |
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| failed. | |
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| chapter. | |
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