40

S400 & S600 User’s Guide

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Symptom

Diagnosis

Action

 

 

 

Media or ribbon

See “Loading the Media” and

 

 

Truncated print, no

improperly

“Loading the Ribbon” in Getting

 

 

loaded.

Ready to Print.

 

 

print, or FEED button

 

 

 

 

 

 

operates incorrectly

Incorrect media

See “Adjusting the Media Sensor”

 

 

while using

in Getting Ready to Print.

 

 

sensor position or

 

 

non-continuous media.

Calibrate. See “Auto Calibration” in

 

 

sensitivity.

 

 

 

 

 

 

Getting Ready to Print.

 

 

 

 

 

 

Fine gray lines on blank

Wrinkled ribbon.

See “Wrinkled Ribbon” in this table.

 

 

labels at angles.

 

 

 

 

 

 

Long tracks of missing

Wrinkled ribbon.

See “Wrinkled Ribbon” in this table.

 

 

Print element

 

 

 

print on several labels.

Call a service technician.

 

 

damaged.

 

 

 

 

 

 

 

Ribbon fed

See ribbon loading in Getting

 

 

 

through machine

 

 

 

Ready to Print.

 

 

 

incorrectly.

 

 

 

 

 

 

 

Incorrect

Set to the lowest value needed for

 

 

 

darkness setting.

good print quality.

 

 

 

Incorrect

See “Toggle Pressure Adjustment”

 

 

 

printhead

 

 

 

in Routine Care and Adjustments.

 

 

 

pressure.

 

 

 

 

 

 

Wrinkled ribbon.

Incorrect

Pull spindle end cap out when

 

 

using wide media to obtain normal

 

 

 

dual-tension

 

 

 

(higher) tension. See “Loading the

 

 

 

spindle setting.

 

 

 

Ribbon” in Getting Ready to Print.

 

 

 

 

 

 

 

Media not feeding

 

 

 

 

properly; it is

Make sure the media is snug by

 

 

 

walking from side

adjusting the media guides.

 

 

 

to side.

 

 

 

 

Continuing

Call a service technician.

 

 

 

symptoms.

 

 

 

 

 

 

 

Glue material

Refer to Routine Care and

 

 

 

from back of

 

 

 

Adjustments and perform

 

 

 

labels causing

 

 

 

maintenance and cleaning of the

 

 

In Peel-Off mode,

media movement

 

 

problems.

printer.

 

 

skewed or stuck labels.

 

 

 

Media and

Refer to Getting Ready to Print and

 

 

 

 

 

 

backing not

Routine Care and Adjustments;

 

 

 

properly aligned

reload media and adjust the power

 

 

 

in printer.

roller, if needed.

 

 

 

Media was pulled

Open and close the printhead, so it

 

 

 

when motor was

 

 

 

calibrates to find the label length.

 

 

 

not moving.

 

 

 

 

 

 

 

Incorrect media

See “Adjusting the Media Sensor

 

 

Image is not positioned

sensor position.

Position” in Getting Ready to Print.

 

 

correctly and/or misprint

Media or ribbon

See “Loading the Media” and

 

 

of 1 to 3 labels.

improperly

“Loading the Ribbon” in Getting

 

 

 

loaded.

Ready to Print.

 

 

 

Auto calibrate

Perform a manual calibration. See

 

 

 

“Manual Calibration” later in this

 

 

 

failed.

 

 

 

chapter.