38 | S400 & S600 User’s Guide |
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| Symptom | Diagnosis | Action |
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| Media incorrectly | Load media correctly, then turn the |
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| printer off and on. See Getting | |
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| or not loaded. | |
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| Ready to Print. | |
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| Cutter error. | Clear jam, then open and close the |
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| printhead. | |
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| Printer stops, PAUSE LED | Calibration error. | |
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| and PAPER/RIBBON LED | ||
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| Check position and sensitivity of | |
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| both on. | Misadjusted | |
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| media sensor. See Getting Ready | |
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| media sensor. | |
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| to Print. | |
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| Are you using | Calibrate the printer. Refer to |
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| Getting Ready to Print. | |
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| media? | |
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| Ribbon | Load ribbon correctly, then turn the |
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| incorrectly or not | printer off and on. See Getting Ready |
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| loaded. | to Print. |
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| Printer stops, PAUSE | Backing rewind | Remove label backing from the |
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| spindle is full. | spindle. | |
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| LED on and PAPER/ | ||
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| Malfunctioning |
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| RIBBON LED flashing. | Call a service technician. | |
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| ribbon sensor. | ||
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| Ribbon not | Calibrate the ribbon. Refer to |
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| “Resetting Ribbon Parameters” | |
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| calibrated. | |
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| later in this chapter. | |
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| Printhead is not | Close printhead completely, then |
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| Printer stops, PAUSE | fully closed. | turn the printer off and on. |
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| Printhead open |
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| LED on and PRINTHEAD |
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| sensor not |
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| LED flashing. | Call a service technician. | |
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| detecting its | ||
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| position flag. |
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| Printhead | Printer resumes printing when the |
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| Printer stops, PAUSE | element is | |
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| printhead element cools. | ||
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| LED and PRINTHEAD | overheated. | |
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| LED both on. | Power supply | Printer resumes printing when the |
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| over temperature. | power supply cools. |
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| Printhead open. | Close the printhead. |
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| Printer will not | You’re using | Perform a manual calibration. See |
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| “Manual Calibration” later in this | ||
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| successfully perform an | ||
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| labels. | chapter. | |
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| auto calibration. | ||
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| Media is out. | Load media. Ensure that the media | |
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| sensor is properly positioned. | |
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| Ensusre that the media sensor is |
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| Printer will not perform a | Media is out of | properly positioned. Or, perform a |
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| specification. | manual calibration. See “Manual | |
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| manual calibration. |
| Calibration” later in this chapter. |
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| Hardware failure. | Call a service technician. |
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| Printing continues, | Printhead is |
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| under | Continue printing. | |
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| PRINTHEAD LED on. | ||
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| temperature. |
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| PAUSE LED flashing. | Waiting for user | Remove label. |
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| to peel label. | ||
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