S400 & S600 User’s Guide

41

 

 

 

 

 

 

 

 

Symptom

Diagnosis

Action

 

 

Parameters are set

Reload the factory defaults (see

 

 

or saved

“FEED Key and PAUSE Key” later in

 

 

this chapter), calibrate the printer,

 

 

incorrectly.

 

Changes in parameter

then cycle the power on/off switch.

 

 

 

settings did not take

If problem

 

 

effect.

continues, there

 

 

 

may be a

Call a service technician.

 

 

problem on the

 

 

 

main logic board.

 

 

When using wide ribbon

 

 

 

(over 2.4"), the image

 

See “Loading the Ribbon” in

 

gets lighter or smears

Too much

 

Getting Ready to Print to adjust the

 

near the end of the roll

back-tension on

 

ribbon supply spindle to provide

 

of ribbon. Ribbon

the ribbon.

 

low tension.

 

appears to slow down or

 

 

 

 

 

stop.

 

 

 

 

 

Print configuration label and verify

 

 

 

that the host computer and printer

 

 

Communications

settings match. If they do, perform

 

 

the MODE key self test and check

 

 

parameters are

 

 

for format or overrun errors. If

 

 

set incorrectly.

 

 

they do not, refer to

 

 

 

 

 

 

“Communicating with the Printer”

 

 

 

in Getting Ready to Print.

 

ZPL was sent to printer,

Prefix and

Set the characters in the printer to

 

but not recognized. The

match the ZPL format.

 

delimiter

 

DATA LED remains off.

 

 

characters set in

 

 

 

Check configuration printout for

 

 

printer

 

 

correct characters.

 

 

configuration do

 

 

 

 

 

not match the

If problem continues, check the

 

 

ones sent in the

 

 

ZPL format for changed ^CC,

 

 

ZPL label formats.

 

 

 

^CT, and ^CD instructions.