Zebra Technologies ZM600, RZ400, RZ600, ZM400 scan, label drift, Vertical drift in, Vertical image or, top-of-formposition, on a label does not, The bar code printed

Troubleshooting 119

Print Quality Problems

Table 15 • Print Quality Problems (Continued)

Problem	Possible Cause	Recommended Solution
Vertical drift in	The printer is out of calibration.	Calibrate the printer. See Calibrate Media and
top-of-form position		Ribbon Sensor Sensitivity on page 85.
	Vertical drift occurs during	Calibrate the printer. See Calibrate Media and
	normal printer operation.	Ribbon Sensor Sensitivity on page 85.
	Note • A vertical drift of
	± 4 to 6 dot rows
	(approximately 0.5 mm)
	is within normal
	tolerances.
	The platen roller is dirty.	Clean the platen roller. See Clean the Printhead
		and Platen Roller on page 102.
Vertical image or	The printer is using	Configure the printer for non-continuous and run
label drift	non-continuous labels but is	calibration routine, if necessary.
	configured in continuous mode.
	The media sensor is positioned	Ensure that the media sensor is properly
	incorrectly.	positioned to read a single/consistent interlabel
		gap.
	The media sensor is calibrated	See Calibrate Media and Ribbon Sensor
	improperly.	Sensitivity on page 85.
	The platen roller is dirty.	Clean the platen roller. See Clean the Printhead
		and Platen Roller on page 102.
	Improper printhead pressure	Adjust the printhead pressure to ensure proper
	settings (toggles).	functionality.
	Improperly loaded ribbon or	Verify that the printer is loaded properly.
	media.
	Incompatible media.	Ensure that the interlabel gaps or notches are 2 to
		4 mm and consistently placed. Media must not
		exceed minimum specifications for mode of
		operation.
The bar code printed	The bar code is not within	Perform the FEED Self Test on page 132. Adjust
on a label does not	specifications because the print	the darkness or print speed settings as necessary.
scan.	is too light or too dark.
	Not enough blank space around	Leave at least 1/8 in. (3.2 mm) between the bar
	the bar code.	code and other printed areas on the label and
		between the bar code and the edge of the label.

1/11/11 Z Series®/RZ™ Series User Guide 79695L-003