Troubleshooting 125
RFID Problems
Table 19 • RFID Problems (Continued)
Problem | Possible Cause | Recommended Solution | ||
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| The printer stops at | The printer calibrated the label | 1. | Select FEED for the MEDIA POWER UP and | |
| the RFID inlay. | length only to the RFID inlay |
| HEAD CLOSE parameters (see Select Media | |
| instead of to the interlabel gap. |
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| 2. | Manually calibrate the printer (see Calibrate | |
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| The DATA light | The download was not | 1. | Turn off (O) the printer. | |
| flashes indefinitely | successful. For best results, | 2. | Wait 10 seconds. | |
| after you attempt to | cycle power on the printer | 3. | Turn on (I) the printer. | |
| download printer or | before downloading any | |||
4. | Attempt to download the firmware again. | |||
| reader firmware. | firmware. | |||
5. | If the problem persists, contact Technical | |||
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| Support. | |
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| RFID parameters do | The printer was powered | Wait at least 10 seconds after turning the printer | ||
| not appear in Setup | off (O) and then back on (I) too | power off before turning it back on. | ||
| mode, and RFID | quickly for the RFID reader to | 1. | Turn off (O) the printer. | |
| information does not | initialize properly. | 2. | Wait 10 seconds. | |
| appear on the printer |
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| 3. | Turn on (I) the printer. | ||
| configuration label. |
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| 4. | Check for the RFID parameters in Setup | ||
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The printer does not |
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| mode or for RFID information on a new | |
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| configuration label. | ||
| void RFID labels that |
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| are not programmed | An incorrect version of printer | 1. | Verify that the correct firmware version is | |
| correctly. | or reader firmware was loaded |
| loaded on your printer. See Printer Language | |
| on the printer. |
| Modes on page 22, or refer to the RFID | |
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| Programming Guide for more information. | |
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| 2. | Download the correct printer or reader | |
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| firmware if necessary. | |
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| 3. | If the problem persists, contact Technical | |
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| Support. | |
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| The printer is unable to | 1. | Turn off (O) the printer. | |
| communicate with the RFID | 2. | Wait 10 seconds. | |
| subsystem. | 3. | Turn on (I) the printer. | |
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| 4. | If the problem persists, you may have a bad | |
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| RFID reader or a loose connection between | |
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| the RFID reader and the printer. Contact | |
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| Technical Support or an authorized service | |
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| technician for assistance. | |
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| The printer is | Contact an authorized Zebra RFID reseller to | ||
| no reader is installed. | acquire a reader for your printer. | ||
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1/11/11 | Z Series®/RZ™ Series User Guide |