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Zebra Technologies ZM600, RZ400, RZ600, ZM400 RFID Problems, label, The RFID-enabled, printer voids every, Table 19 • RFID Problems

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Troubleshooting 123

RFID Problems

RFID Problems

Table 19 identifies problems that may occur with RFID printers, the possible causes, and the recommended solutions. For more information about RFID, refer to the RFID Programming Guide. A copy of the manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer.

Table 19 • RFID Problems

Problem	Possible Cause	Recommended Solution

The RFID-enabled	The printer is not calibrated for	Manually calibrate the printer (see Calibrate
printer voids every	the media being used.	Media and Ribbon Sensor Sensitivity
label.		on page 85)

	The printer is unable to	1.	Turn off (O) the printer.
	communicate with the RFID	2.	Wait 10 seconds.
	reader.	3.	Turn on (I) the printer.
		3.	Turn on (I) the printer.
		4.	If the problem persists, you may have a bad
			RFID reader or a loose connection between
			the RFID reader and the printer. Contact
			Technical Support or an authorized Zebra
			RFID service technician for assistance.

	The printer is unable to	1.	Turn off (O) the printer.
	communicate with the encoding	2.	Wait 10 seconds.
	module.	3.	Turn on (I) the printer.
		3.	Turn on (I) the printer.
		4.	If the problem persists, you may have a bad
			encoding module or a loose connection
			between the encoding module and the printer.
			Contact Technical Support or an authorized
			Zebra RFID service technician for assistance.

	Radio frequency (RF)	Do one or more of the following as necessary:
	interference from another RF	•	Move the printer away from fixed RFID
	source.		readers or other RF sources.
		•	Make sure that the media door is closed at all
			times during RFID programming.

	The settings are incorrect in	The software settings override the printer
	your label designer software.	settings. Make sure that the software and printer
		settings match.

	(Continued on next page.)


1/11/11	Z Series®/RZ™ Series User Guide	79695L-003

Contents

Z Series®/RZ™ Series User Guide © 2011 ZIH Corp Proprietary Statement Product Improvements Liability Disclaimer Limitation of Liability Declaration of Conformity Compliance Information FCC Compliance Statement FCC Radiation Exposure Statement (for printers with radios or RFID encoders) Canadian DOC Compliance Statement Contents Page Page Page About This Document Who Should Use This Document How This Document Is Organized Contacts Document Conventions ZTools bin Illustration Callouts Figure 1 • Sample Figure with Callouts Page Introduction External View Figure 3 • Rear of Printer Power switch (O = off, I = on) Serial port AC power connector Internal wired print server port Printer Media Compartment Control Panel Control Panel Buttons Control Panel Lights Printer Language Modes Firmware Downloads Additional Printer Language Information Printer Setup Before You Begin Handling the Printer Unpack and Inspect the Printer Store the Printer Ship the Printer Select a Site for the Printer Select a Surface Provide Proper Operating Conditions Allow Proper Space Provide a Data Source Select a Data Communication Interface Table 5 • Data Communication Interfaces (Continued) IEEE Bidirectional Parallel • Maximum cable length of 10 ft (3 m) • Recommended cable length of 6 ft (1.83 m) Page Connections and Configuration Refer to the ZebraNet Configuration Data Cables and Wireless Cards Connect the Printer to a Power Source Power Cord Specifications Types of Media Table 6 • Roll and Fanfold Media Media Type How It Looks Non-Continuous Roll media is wound on a 3-in. (76-mm)core. Individual Ribbon Overview When to Use Ribbon Coated Side of Ribbon outside inside Ribbon Scratch Test To perform a ribbon scratch test, complete these steps: Page Operations Print Modes and Printer Options Print Mode Descriptions and Printer Requirements Media Paths Table 8 • Media Paths for Print Modes with Various Printer Options (Continued) Media Path Cutter or Cutter (shown with an optional catch Load Media Beginning Steps for all Print Modes and Printer Options Page Page Page Additional Steps for Tear-OffMode Additional Steps for Peel-OffMode (with or without Liner Take-Up) Page Page g.Tighten the thumbscrew on the rewind media guide (No additional steps for the liner take-upoption.) Close the peel assembly using the peel-offmechanism release lever 7.Slide in the media guide until it touches the outer edge of the media 9.Close the printhead assembly Additional Steps for Cutter or Delayed Cut Mode Additional Steps for Rewind Mode Page Page Page Load Ribbon To load ribbon, complete these steps: 1.Set the ribbon supply spindle for normal or low tension To place the ribbon supply spindle in the normal position low-tension Page Page Remove Used Ribbon Calibrate the Printer Auto Calibration Manual Calibration Adjust Printhead Pressure Table 10 • ZM600 and RZ600 Printhead Pressure Page Configuration Setup Mode Enter and Use Setup Mode Exit Setup Mode Change Password-ProtectedParameters Default Password Value ^KP Disable the Password Protection Feature ^KPx Print a Configuration Label Print a Network Configuration Label Standard Control Panel Parameters Table 11 • Printer Parameters (Page 2 of 25) Adjust Print Speed Table 11 • Printer Parameters (Page 3 of 25) Adjust the Tear-OffPosition Figure 13 • Tear-OffPosition Adjustment ^LLxxxx Table 11 • Printer Parameters (Page 5 of 25) Select Print Method Set Print Width Table 12 • Print Width Ranges and Maximum Values 200 dpi Table 11 • Printer Parameters (Page 6 of 25) Set Maximum Label Length Figure 14 • Label Length Table 11 • Printer Parameters (Page 7 of 25) Set Early Warning for Maintenance EARLY WARNING MAINTENANCE OFF Set Printhead Cleaning Interval for Early Warning Table 11 • Printer Parameters (Page 8 of 25) Set Printhead Life for Early Warning Default Value: 1,000,000 inches Range: 100 to 1,000,000 inches 2.Press MINUS (-) to move the cursor Table 11 • Printer Parameters (Page 9 of 25) Print Counter Readings List Fonts PRINT ZPL only Table 11 • Printer Parameters (Page 10 of 25) List Setup List Network Settings List All Table 11 • Printer Parameters (Page 11 of 25) Format Memory Card OPT:MEM ARE YOU SURE FORMAT CARD prompt Table 11 • Printer Parameters (Page 12 of 25) Initialize Flash Memory INITIALIZE FLASH INITIALIZE FLASH prompt INITIALIZING MEMORY COMPLETED Table 11 • Printer Parameters (Page 13 of 25) Calibrate Media and Ribbon Sensor Sensitivity LOAD BACKING Table 11 • Printer Parameters (Page 14 of 25) Language/Parameter Action/Explanation (continued from previous Calibrate Media and Ribbon Sensor Sensitivity (continued) Table 11 • Printer Parameters (Page 15 of 25) Set Parallel Communications Set Serial Communications Set Baud Table 11 • Printer Parameters (Page 16 of 25) Set Data Bits Set Parity Set Host Handshake Table 11 • Printer Parameters (Page 17 of 25) Set Protocol ZEBRA ACK_NAK ZEBRA Table 11 • Printer Parameters (Page 18 of 25) Set Control Prefix Character Set Format Prefix Character Table 11 • Printer Parameters (Page 19 of 25) Set Delimiter Character Select ZPL Mode Table 11 • Printer Parameters (Page 20 of 25) Select Media Power-UpOption This parameter sets the action of the media when you turn on the printer Default Value (non-RFIDprinters): CALIBRATION CALIBRATION ~JS Table 11 • Printer Parameters (Page 22 of 25) Set Reprint Mode See next column View Sensor Settings Table 11 • Printer Parameters (Page 23 of 25) Select Format Convert Select Idle Display Table 11 • Printer Parameters (Page 24 of 25) Set Real-TimeClock (RTC) Date in IDLE DISPLAY Set RTC Time Specify Password Level Table 11 • Printer Parameters (Page 25 of 25) Select the Display Language Additional Control Panel Parameters Routine Maintenance Replacing Printer Components Ordering Replacement Parts Recycling Printer Components Lubrication Cleaning Schedule and Procedures Clean the Exterior Clean the Printhead and Platen Roller To clean the printhead and platen roller, complete these steps: 1.Open the printhead assembly 2.Remove the media and ribbon Page Clean the Media Compartment and Sensors Clean the Cutter Module See Figure 17 • Cleaning the Cutter Module 5.Replace the cutter shield Routine Maintenance for the Rewind Option Remove Printed Labels or Liner from the Rewind Spindle Page Adjust Media Alignment for Rewind Option Troubleshooting Troubleshooting Checklists LCD Error Messages Table 14 • LCD Error Messages (Continued) RIBBON IN FAULT Page (function) Print Quality Problems Table 15 • Print Quality Problems (Continued) Wrinkled ribbon Printing too light or too dark over the entire label Vertical drift in top-of-formposition Vertical image or label drift The bar code printed Calibration Problems Communications Problems Ribbon Problems RFID Problems Table 19 • RFID Problems (Continued) Low yields. Too many RFID tags per roll are voided The printer stops at the RFID inlay The DATA light flashes indefinitely after you attempt to Miscellaneous Printer Problems Table 20 • Miscellaneous Printer Problems (Continued) Changes in parameter settings did not take effect While in Peel-Off The printer locks up while running the Power-OnSelf Test The printer prints VOID on every label Printer Diagnostics Power-OnSelf Test CANCEL Self Test PAUSE Self Test FEED Self Test Figure 21 • Bar Code Darkness Comparison Table 21 • Judging Bar Code Quality Too dark Slightly dark Table 21 • Judging Bar Code Quality (Continued) “In-spec” Slightly light Too light FEED and PAUSE Self Test Communications Diagnostics Test Sensor Profile Page Specifications General Specifications Printing Specifications Page Media Specifications Ribbon Specifications Printer Options Page Index Page international safety organization marks, 33 INVALID HEAD message INVALID HEAD label length maximum setting, 78 label top printer cannot detect, 127 setting labels did not print, 121 language Page RIBBON OUT THERMISTOR FAULT message cycling with other messages, 114 displayed alone Page Zebra Technologies Corporation Zebra Technologies Europe Limited Zebra Technologies Asia Pacific, LLC