Troubleshooting 127

Miscellaneous Printer Problems

Table 20 • Miscellaneous Printer Problems (Continued)

Problem

Possible Cause

Recommended Solution

 

 

 

Changes in

Parameters are set incorrectly.

1. Set parameters and save permanently.

parameter settings

 

2. Turn the printer off (O) and then on (I).

did not take effect

 

 

A firmware command turned

Refer to the Programming Guide for the printer

 

 

off the ability to change the

language being used, or call a service technician.

 

parameter.

 

 

 

 

 

A firmware command changed

Refer to the Programming Guide for the printer

 

the parameter back to the

language being used, or call a service technician.

 

previous setting.

 

 

 

 

 

If the problem continues, there

Call a service technician.

 

may be a problem with the

 

 

main logic board.

 

 

 

 

While in Peel-Off

You are using perforated media,

While operating in Peel-Off mode, use media

mode, media liner

which is not recommended for

that is not perforated.

wraps around the

Peel-Off mode.

 

platen roller.

 

 

 

 

 

The printer fails to

The printer was not calibrated

Perform the calibration procedure in Calibrate

calibrate or detect the

for the label being used.

Media and Ribbon Sensor Sensitivity on page 85.

top of the label.

 

 

 

 

 

 

The printer is configured for

Set the media type to noncontinuous media. See

 

continuous media.

Set Media Type on page 76.

 

 

 

 

The driver or software

Driver or software settings produce commands

 

configuration is not set

that can overwrite the printer configuration.

 

correctly.

Check the driver or software media-related

 

 

setting.

 

 

 

Non-continuous

The printer was not calibrated

Perform the calibration procedure in Calibrate

labels are being

for the media being used.

Media and Ribbon Sensor Sensitivity on page 85.

treated as continuous

 

 

labels.

 

 

The printer is configured for

Set the media type to noncontinuous media. See

 

 

continuous media.

Set Media Type on page 76.

 

 

 

All lights are on, but

Internal electronic or firmware

Call a service technician.

nothing displays on

failure.

 

the LCD, and the

 

 

printer locks up.

 

 

 

 

 

 

 

 

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Z Series®/RZ™ Series User Guide

79695L-003