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ZyXEL Communications 128IMH manual 15-4

Models: 128IMH

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Prestige 128IMH ISDN Modem/ Router/Hub

If the remote dial-in user is negotiating IPX, verify that the IPX network number is valid from the IPX pool (if it is being used).

15-4	Troubleshooting

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ZyXEL Communications 128IMH manual 15-4

Contents

ZyXEL Prestige 128IMH Federal Communications Commission FCC Interference Statement Information for Canadian Users ECC Interference Statement ZyXEL Limited Warranty Method North America Outside North Page Table of Contents Chapter Internet Access Chapter Remote Node ConfigurationChapter Remote Node TCP/IP Configuration Chapter IPX ConfigurationChapter Dial-in Server Configuration 10-111-1 12-113-1 14-115-1 TroubleshootingIsdn Information Worksheet Acronyms and Abbreviations Index Page List of Figures Xvi List of Figures Xvii Xviii List of Tables XxviEdit Dial-in User Menu Fields List of Tables Xxi Page Preface About Your Router/HubCompleting the Setup Information Worksheet Collecting Isdn Phone Line Information Isdn Phone Line InfoCollecting Ethernet Setup Information IP subnet masks and the number of hosts allowedSyntax Conventions Page Chapter Getting to Know Your Router/Hub Features of Prestige 128IMHPrestige 128IMH ISDN/Modem Bridge Router Single User Account SUA Logging and Tracing Upgrade P128IMH Firmware via LAN Built-In Modem Internet AccessApplications for Prestige 128IMH Internet Access Application Multi-Protocol/Multilink LAN-to-LAN ConnectionRemote Access Server LAN-to-LAN Connection ApplicationTelecommuting/Remote Access Server Application Front Panel Leds Chapter Hardware Installation & Initial SetupLED functions Prestige 128IMH Rear Panel and Connections Prestige 128IMH Rear Panel and ConnectionsAdditional Installation Requirements Connecting a Telephone/Fax to the PrestigeHardware Installation and Setup Power On Your Prestige Power-On DisplayLogin Screen Navigating the SMT Interface Main Menu CommandsOperation Press/read Description Hardware Installation and Setup Main Menu Summary System Management Terminal Interface SummaryMenu Title Description Changing the System Password Menu 23 System SecurityMenu 23.1 System Security Change Password General Setup Menu 1 General SetupField Description Example General Setup Menu FieldsYes/No European Isdn Setup Menus Switch TypeMSN and Subaddress Incoming Call RoutingPabx Outside Line Prefix Modem CallsOutgoing Calling Party Number Isdn initstring set AT&ZOx=number Advanced Setup How to use call waiting Ethernet Setup General Ethernet SetupProtocol Dependent Ethernet Setup 13 Menu 3.1 General Ethernet SetupChapter Internet Access Route IP SetupTCP/IP Parameters RIP SetupIP Address and Subnet Mask Dhcp Configuration IP Pool SetupPrestige 128IMH Isdn Modem/ Router/Hub TCP/IP Ethernet Setup and Dhcp Menu 3.2 TCP/IP and Dhcp Ethernet SetupDhcp Ethernet Setup Menu Fields NoneTCP/IP Ethernet Setup Menu Fields BothOnly/Out Only 2B/RIP-2MInternet Access Configuration Internet Account InformationInternet Access Setup Menu Fields Field DescriptionOption only applies when the Prestige initiates the call Single User Account PrestigeAdvantages of SUA Single User Account Configuration Single User Account Menu FieldsConfigure a Backup ISP Configuring Backup ISP AccountsTo Switch ISP Internet Access Page Remote Node Setup Chapter Remote Node ConfigurationRemote Node Profile Menu 11 Remote Node Setup Field Description Options IncomingOutgoing Call Direction must be BothEnable PAPLeased 64k/ModemAllocated Budget and Period do not apply Outgoing Authentication Protocol Nailed-up ConnectionBandwidth on Demand PPP MultilinkBTR v MTR for BOD Editing PPP Options Remote Node PPP Options Menu Fields Remote Node Filter Menu 11.5 Remote Node FilterChapter Remote Node TCP/IP Configuration LAN-to-LAN ApplicationRemote Node Setup Menu 11.3- Remote Node TCP/IP OptionsTCP/IP related fields in Remote Node Profile YesTCP/IP Remote Node Configuration No. See Internet Access Application for moreStatic Route Setup Example of Static Routing TopologyMenu 12 Static Route Setup 7Edit IP Static Route Edit IP Static Route Menu FieldsPage IPX Network Environment Chapter IPX ConfigurationNetwork and Node Number External Network Number Frame TypesInternal Network Number Netware Server Prestige in an IPX Environment Prestige on LAN with ServerNetWare Clients NetWareIPX Spoofing Prestige on LAN without ServerNovell IPX Ethernet Setup Fields IPX Ethernet SetupEthernet NetWare Clients External Network Number = LAN-to-LAN Application with Novell IPXNetWare Server Internal Network Number = IPX Remote Node Setup Menu 11.3 Remote Node Novell IPX OptionsRemote Node Novell IPX Options IPX Static Route Setup Menu 12.2 Edit IPX Static RouteEdit IPX Static Route Menu Fields Page Bridge Ethernet Setup Chapter Bridging SetupBridging in General Bridge Ethernet Setup Menu Handle IPX Field Configuration Handle IPX Field Description MenuRemote Node Bridging Setup StepRemote Node Network Layers Menu Bridge Options Bridge Static Route Setup Menu 12.3 Bridge Static Route SetupFollowing table describes the Bridge Static Route Menu Bridge Static Route Menu FieldsRemote Dial-in Users/Remote Nodes Comparison Chart Chapter Dial-in Server ConfigurationRemote Dial-in Users Remote Nodes Remote Access Server Telecommuting Remote UserLAN-to-LAN Server Application Example of a LAN-to-LAN Server ApplicationDefault Dial-In Setup Menu 13 Default Dial-in SetupRequired Default Dial-in Setup FieldsPreferred Dial-In IP Address Supplied By Dial-in User is set to Sets, see Filter Configuration. The default is Dial-In IPX Net. Num. Supplied By IPX Pool field.Dial-In Users Setup Default Dial-in FilterEdit Dial-in User Optional Edit Dial-in User Menu FieldsMandatory Clid Authentication CallbackConfiguring a Server behind SUA Multiple Servers behind SUAMultiple Server Configuration Services vs. Port numberDial-In Server Configuration Chapter Advanced Phone Services Getting StartedSetting Up Supplemental Phone Service How to use call waitingFlash Key Call WaitingHow To Use Three Way Calling Three way callingCall Transfer How To Use Call TransferTo Do a Blind Transfer Phone Flash Commands Call ForwardingPage Chapter Filter Configuration About FilteringFilter Structure of the Prestige Configuring a Filter Set Menu 21 Filter Set ConfigurationAbbreviations Used in the Filter Rules Summary Menu Filter Rules Summary MenuAbbreviations Description Display Abbreviations Used If Filter Type Is IP Abbreviation DescriptionAbbreviations Used If Filter Type Is IPX Abbreviations Used If Filter Type Is GENConfiguring a Filter Rule 10.3.1 TCP/IP Filter RuleMenu 21.1.1 TCP/IP Filter Rule TCP/IP Filter Rule Menu Fields None/Less/GreaterEqual/Not Equal Yes / N/AAction Matched Action Not MatchedCheck Next Rule ForwardGeneric Filter Rule Menu 21.1.2 Generic Filter RuleField Description Default Generic Filter Rule Menu FieldsNovell IPX Filter Rule Menu 21.1.3 IPX Filter RuleTable below describes the IPX Filter Rule IPX Filter Rule Menu FieldsConfiguring Snmp Chapter Snmp ConfigurationAbout Snmp Following table describes the Snmp configuration parameters Snmp Configuration Menu FieldsChapter System Security System Security Using Radius Authentication Installing a Radius Server12-4 Radius Server Configuration Menu 23.2 System Security External ServerAdding Users to the Radius Database Key FieldSystem Security External Server Menu Fields Using Radius Authentication for Clid Page Chapter Telnet Configuration and Capabilities About Telnet ConfigurationSingle Administrator System TimeoutTelnet Under SUA Telnet CapabilitiesChapter System Maintenance Menu 24 System MaintenanceMenu 24.1 System Maintenance Status System StatusSystem Maintenance Status Menu Fields FieldRefers to the IP address of the Prestige on Channel System Maintenance Information System InformationFields in System Maintenance Console Port SpeedViewing Error Log Log and TraceExamples of Error and Information Messages Syslog And Accounting System Maintenance Menu Syslog ParametersParameter Description Call Information Messages Diagnostic Menu 24.4 System Maintenance DiagnosticSystem Maintenance Menu Diagnostic DescriptionTrace Display for a Successful Manual Call Restore Configuration Backup ConfigurationFirmware Update 11 Menu 24.7 System Maintenance Upload Firmware Upload Router FirmwareUploading Router Configuration File Tftp Transfer Boot module commands 14 Boot module commands Command Interpreter Mode Call Control16 Menu 24.9 System Maintenance Call Control Call Control ParametersBlacklist Call Control Parameters Fields18 Menu 24.9.2 Blacklist Budget Management Call HistoryThis shows whether the call was incoming or outgoing This is the number of calls made to or received from that Chapter Troubleshooting Problems Starting Up the PrestigeTroubleshooting the Start-Up of your Prestige Problem Corrective ActionProblems With the Isdn Line Troubleshooting the Isdn LineProblems Connecting to a Remote Node or ISP Problems with the LAN InterfaceProblems for Remote User to Dial-in 15-4 Isdn Setup Information Isdn Information WorksheetEthernet Setup Information Acronyms and Abbreviations Pstn Index Contact personGateway, 5-7,6-10,7-16 Rivate, 5-4,5-7