15-1, Troubleshooting | ZyXEL Communications 128IMH specs

	Prestige 128IMH ISDN Modem/ Router/Hub
14.6	Firmware Update	14-14
14.7	Command Interpreter Mode	14-20
14.8	Call Control	14-20
Chapter 15		15-1
Troubleshooting		15-1
15.1	Problems Starting Up the Prestige	15-1
15.2	Problems With the ISDN Line	15-2
15.3	Problems with the LAN Interface	15-3
15.4	Problems Connecting to a Remote Node or ISP	15-3
15.5	Problems for Remote User to Dial-in	15-3
ISDN Information Worksheet		1
Acronyms and Abbreviations		1
Index		1

Table of Contents

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ZyXEL Communications 128IMH manual 15-1, Troubleshooting, Isdn Information Worksheet Acronyms and Abbreviations Index

Contents

ZyXEL Prestige 128IMH Federal Communications Commission FCC Interference Statement Information for Canadian Users ECC Interference Statement ZyXEL Limited Warranty Method North America Outside North Page Table of Contents Chapter Remote Node Configuration Chapter Internet AccessChapter Remote Node TCP/IP Configuration Chapter IPX Configuration 10-1 Chapter Dial-in Server Configuration 12-1 11-113-1 14-1 15-1 TroubleshootingIsdn Information Worksheet Acronyms and Abbreviations Index Page List of Figures Xvi List of Figures Xvii Xviii Xxvi List of Tables Edit Dial-in User Menu Fields List of Tables Xxi Page About Your Router/Hub Preface Completing the Setup Information Worksheet Isdn Phone Line Info Collecting Isdn Phone Line Information IP subnet masks and the number of hosts allowed Collecting Ethernet Setup Information Syntax Conventions Page Chapter Getting to Know Your Router/Hub Features of Prestige 128IMHPrestige 128IMH ISDN/Modem Bridge Router Single User Account SUA Logging and Tracing Upgrade P128IMH Firmware via LAN Built-In Modem Internet AccessApplications for Prestige 128IMH Multi-Protocol/Multilink LAN-to-LAN Connection Internet Access Application LAN-to-LAN Connection Application Remote Access Server Telecommuting/Remote Access Server Application Front Panel Leds Chapter Hardware Installation & Initial SetupLED functions Prestige 128IMH Rear Panel and Connections Prestige 128IMH Rear Panel and Connections Connecting a Telephone/Fax to the Prestige Additional Installation Requirements Hardware Installation and Setup Power-On Display Power On Your Prestige Login Screen Navigating the SMT Interface Main Menu CommandsOperation Press/read Description Hardware Installation and Setup Main Menu Summary System Management Terminal Interface SummaryMenu Title Description Menu 23 System Security Changing the System Password Menu 23.1 System Security Change Password Menu 1 General Setup General Setup Field Description Example General Setup Menu FieldsYes/No Switch Type European Isdn Setup MenusMSN and Subaddress Incoming Call Routing Pabx Outside Line Prefix Modem CallsOutgoing Calling Party Number Isdn initstring set AT&ZOx=number Advanced Setup How to use call waiting General Ethernet Setup Ethernet Setup 13 Menu 3.1 General Ethernet Setup Protocol Dependent Ethernet Setup Route IP Setup Chapter Internet Access TCP/IP Parameters RIP SetupIP Address and Subnet Mask IP Pool Setup Dhcp Configuration Prestige 128IMH Isdn Modem/ Router/Hub Menu 3.2 TCP/IP and Dhcp Ethernet Setup TCP/IP Ethernet Setup and Dhcp None Dhcp Ethernet Setup Menu Fields Both TCP/IP Ethernet Setup Menu FieldsOnly/Out Only 2B/RIP-2M Internet Account Information Internet Access Configuration Field Description Internet Access Setup Menu Fields Option only applies when the Prestige initiates the call Prestige Single User Account Advantages of SUA Single User Account Menu Fields Single User Account Configuration Configure a Backup ISP Configuring Backup ISP AccountsTo Switch ISP Internet Access Page Remote Node Setup Chapter Remote Node ConfigurationRemote Node Profile Menu 11 Remote Node Setup Incoming Field Description OptionsOutgoing Call Direction must be Both PAP Enable Leased 64k/ModemAllocated Budget and Period do not apply Nailed-up Connection Outgoing Authentication Protocol Bandwidth on Demand PPP MultilinkBTR v MTR for BOD Editing PPP Options Remote Node PPP Options Menu Fields Menu 11.5 Remote Node Filter Remote Node Filter LAN-to-LAN Application Chapter Remote Node TCP/IP Configuration Menu 11.3- Remote Node TCP/IP Options Remote Node Setup Yes TCP/IP related fields in Remote Node Profile No. See Internet Access Application for more TCP/IP Remote Node Configuration Example of Static Routing Topology Static Route Setup Menu 12 Static Route Setup Edit IP Static Route Menu Fields 7Edit IP Static RoutePage IPX Network Environment Chapter IPX ConfigurationNetwork and Node Number External Network Number Frame TypesInternal Network Number Netware Server Prestige on LAN with Server Prestige in an IPX EnvironmentNetWare Clients NetWare Prestige on LAN without Server IPX Spoofing Novell IPX Ethernet Setup Fields IPX Ethernet SetupEthernet NetWare Clients External Network Number = LAN-to-LAN Application with Novell IPXNetWare Server Internal Network Number = Menu 11.3 Remote Node Novell IPX Options IPX Remote Node Setup Remote Node Novell IPX Options Menu 12.2 Edit IPX Static Route IPX Static Route Setup Edit IPX Static Route Menu Fields Page Bridge Ethernet Setup Chapter Bridging SetupBridging in General Handle IPX Field Description Menu Bridge Ethernet Setup Menu Handle IPX Field Configuration Step Remote Node Bridging Setup Remote Node Network Layers Menu Bridge Options Menu 12.3 Bridge Static Route Setup Bridge Static Route Setup Bridge Static Route Menu Fields Following table describes the Bridge Static Route Menu Remote Dial-in Users/Remote Nodes Comparison Chart Chapter Dial-in Server ConfigurationRemote Dial-in Users Remote Nodes Telecommuting Remote User Remote Access Server Example of a LAN-to-LAN Server Application LAN-to-LAN Server Application Menu 13 Default Dial-in Setup Default Dial-In Setup Required Default Dial-in Setup FieldsPreferred Dial-In IP Address Supplied By Dial-in User is set to Dial-In IPX Net. Num. Supplied By IPX Pool field. Sets, see Filter Configuration. The default is Default Dial-in Filter Dial-In Users Setup Edit Dial-in User Optional Edit Dial-in User Menu FieldsMandatory Callback Clid Authentication Multiple Servers behind SUA Configuring a Server behind SUA Services vs. Port number Multiple Server Configuration Dial-In Server Configuration Getting Started Chapter Advanced Phone Services How to use call waiting Setting Up Supplemental Phone ServiceFlash Key Call Waiting Three way calling How To Use Three Way Calling Call Transfer How To Use Call TransferTo Do a Blind Transfer Call Forwarding Phone Flash CommandsPage About Filtering Chapter Filter Configuration Filter Structure of the Prestige Menu 21 Filter Set Configuration Configuring a Filter Set Abbreviations Used in the Filter Rules Summary Menu Filter Rules Summary MenuAbbreviations Description Display Abbreviation Description Abbreviations Used If Filter Type Is IP Abbreviations Used If Filter Type Is GEN Abbreviations Used If Filter Type Is IPX 10.3.1 TCP/IP Filter Rule Configuring a Filter Rule Menu 21.1.1 TCP/IP Filter Rule None/Less/Greater TCP/IP Filter Rule Menu FieldsEqual/Not Equal Yes / N/A Action Not Matched Action MatchedCheck Next Rule Forward Menu 21.1.2 Generic Filter Rule Generic Filter Rule Generic Filter Rule Menu Fields Field Description Default Menu 21.1.3 IPX Filter Rule Novell IPX Filter Rule IPX Filter Rule Menu Fields Table below describes the IPX Filter Rule Configuring Snmp Chapter Snmp ConfigurationAbout Snmp Snmp Configuration Menu Fields Following table describes the Snmp configuration parameters Chapter System Security System Security Installing a Radius Server Using Radius Authentication 12-4 Menu 23.2 System Security External Server Radius Server Configuration Adding Users to the Radius Database Key FieldSystem Security External Server Menu Fields Using Radius Authentication for Clid Page About Telnet Configuration Chapter Telnet Configuration and Capabilities System Timeout Single AdministratorTelnet Under SUA Telnet Capabilities Menu 24 System Maintenance Chapter System Maintenance System Status Menu 24.1 System Maintenance Status Field System Maintenance Status Menu Fields Refers to the IP address of the Prestige on Channel System Information System Maintenance Information Console Port Speed Fields in System Maintenance Log and Trace Viewing Error Log Examples of Error and Information Messages Syslog And Accounting System Maintenance Menu Syslog ParametersParameter Description Call Information Messages Menu 24.4 System Maintenance Diagnostic Diagnostic Description System Maintenance Menu Diagnostic Trace Display for a Successful Manual Call Restore Configuration Backup ConfigurationFirmware Update Upload Router Firmware 11 Menu 24.7 System Maintenance Upload Firmware Uploading Router Configuration File Tftp Transfer Boot module commands 14 Boot module commands Call Control Command Interpreter Mode Call Control Parameters 16 Menu 24.9 System Maintenance Call Control Call Control Parameters Fields Blacklist 18 Menu 24.9.2 Blacklist Call History Budget Management This shows whether the call was incoming or outgoing This is the number of calls made to or received from that Problems Starting Up the Prestige Chapter TroubleshootingTroubleshooting the Start-Up of your Prestige Problem Corrective Action Troubleshooting the Isdn Line Problems With the Isdn Line Problems Connecting to a Remote Node or ISP Problems with the LAN InterfaceProblems for Remote User to Dial-in 15-4 Isdn Information Worksheet Isdn Setup Information Ethernet Setup Information Acronyms and Abbreviations Pstn Contact person Index Gateway, 5-7,6-10,7-16 Rivate, 5-4,5-7