Prestige 791R G.SHDSL Router

Chapter 21

Troubleshooting

This chapter covers potential problems and the corresponding remedies.

21.1 Problems Starting Up the Prestige

 

Table 21-1 Troubleshooting the Start-Up of Your Prestige

 

 

 

PROBLEM

 

CORRECTIVE ACTION

 

 

 

None of the LEDs

Make sure that the Prestige’s power adapter is connected to the Prestige and plugged

turn on when I turn

in to an appropriate power source. Check that the Prestige and the power source are

on the Prestige.

both turned on.

 

 

If the error persists, you may have a hardware problem. In this case, you should

 

contact your vendor.

 

 

 

 

I cannot access the

1. Make sure the Prestige is connected to your computer's serial port.

Prestige via the

 

 

2. Make sure the

VT100 terminal emulation.

console port.

communications program is

 

 

9600 bps is the default speed on leaving the factory.

 

configured correctly. The

 

Try other speeds in case the speed has been changed.

 

communications software

 

 

 

should be configured as

No parity, 8 data bits, 1 stop bit, data flow set to none.

 

follows:

 

21.2 Problems with the LAN Interface

 

Table 21-2 Troubleshooting the LAN Interface

 

 

PROBLEM

CORRECTIVE ACTION

 

 

Cannot access the

If the 10M/100M LEDs on the front panel is off, check the Ethernet cable connections

Prestige from the

between your Prestige and computer.

LAN.

Check for faulty Ethernet cables.

 

 

Make sure your NIC (Network Interface Card) is installed and functioning properly.

 

 

 

Check the TCP/IP configuration on your computer. Make sure that the IP address

 

and the subnet mask of the Prestige and your computer(s) are on the same subnet.

 

 

Troubleshooting

21-1