Prestige 791R G.SHDSL Router

21.3 Problems with the WAN Interface

 

Table 21-3 Troubleshooting the WAN Interface

 

 

PROBLEM

CORRECTIVE ACTION

 

 

I cannot get a WAN

The WAN IP is provided when the ISP recognizes the user as an authorized user after

IP address from

verifying the MAC address, Host Name or User ID.

the ISP.

Find out the verification method used by your ISP.

 

 

 

 

If the ISP checks the host name, enter your computer’s name in the System Name field

 

in Menu 1 — General Setup.

 

 

 

If the ISP checks the User ID, make sure that you have entered the correct user name

 

(in the My Login field) and password (in the My Password field) in Menu 4 — Internet

 

Access Setup.

I cannot connect to

Check menu 4 or menu 11.1 to verify the Encapsulation for the remote node.

a remote node or

 

ISP.

 

21.4 Problems with Internet Access

 

Table 21-4 Troubleshooting Internet Access

 

 

PROBLEM

CORRECTIVE ACTION

 

 

I cannot access

Verify your settings in menu LAN and Internet settings.

the Internet

 

Make sure the Prestige is turned on and connected to the network.

 

 

If the Prestige’s DSL LED is off, check the cable between the Prestige and the telephone

 

wall jack.

 

Make sure you entered your user name and password correctly. Your username and

 

password may be case-sensitive.

Internet

Check the schedule rules in SMT menu 26.

connection

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting in SMT menu

disconnects

11.5.

 

 

If the problem persists, contact your ISP.

 

 

21-2

Troubleshooting