VSG-1200 V2 User’s Guide

33.3 Web Configurator

I cannot access the web configurator.

Table 83 Troubleshooting Web Configurator

STEP

CORRECTIVE ACTION

 

 

1

Make sure you are using the correct WAN or LAN IP address.

 

 

2

Make sure you entered the correct username and password. The default administrator

 

username is “admin” and the default password is “1234”. The username and password are

 

case-sensitive.

 

If you change the server port number, you need to append the port number to the WAN or

 

LAN port IP address to access the web configurator. For example, if you enter “8010” as the

 

web server port number, then you must enter “http://www.192.168.1.1:8010” where

 

192.168.1.1 is the WAN or LAN port IP address.

 

If you have forgotten the administrator user name and/or password, you must reset the VSG

 

back to the factory defaults using the reset button. Use a pointed object to press the reset

 

button on the front panel to reset the VSG. All your custom configuration will be lost.

3

Ping the VSG from your computer on the WAN or LAN.

 

 

The web configurator does not display properly.

Table 84 Troubleshooting Internet Browser Display

STEP CORRECTIVE ACTION

1Make sure you are using Internet Explorer (version 4.0 and later) or Netscape (version 6.0 or later) with JavaScript support enabled.

2Delete the temporary web files and log in again.

In Internet Explorer, click Tools, Internet Options and then click the Delete Files ... button. When a Delete Files window displays, select Delete all offline content and click OK. (Steps may vary depending on the version of your Internet browser.)

33.4Internet Access

A subscriber cannot connect to the Internet through the VSG.

Table 85 Troubleshooting Internet Access

STEPS

CORRECTIVE ACTION

 

 

1

Check your Internet settings on your modem and/or router.

 

 

2

Make sure the subscriber enters the correct user name and password to log in to the VSG.

 

The user name and password are case sensitive.

3

Make sure the account is still valid.

 

 

4

Make sure there is no conflict in IP address assignment. Refer to the appendix.

 

 

Chapter 33 Troubleshooting

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