33.5 The Statement Printer
This section is applicable when you purchase an external statement printer, also known as an account generator printer.
I cannot print account information using a statement printer.
Table 86 Troubleshooting the Statement Printer
STEP CORRECTIVE ACTION
1Make sure the statement printer is connected to a power source and is turned on.
2Check that the statement printer is connected to the port labeled Console.
3Make sure there is enough printing paper in the statement printer.
4Check that you select Statement Printer Device in the Console Type field in the System screen.
54 Make sure you configure and associate a billing profile for the first button in the Dynamic Account Operator Panel screen.
The first button corresponds to the button on the statement printer.
233 | Chapter 33 Troubleshooting |