Kodak i600 Series manual Problem solving, Problem Possible Solution

Problem solving

Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i600 Series Scanner.

Problem	Possible Solution
Scanner does not power on	Make sure that:
	• the power cord is plugged securely into the receptacle in the back of
	the scanner.
	• the wall outlet is not defective (call a licensed electrician).
	• the power switch is on.
Scanner is not being recognized by the	Make sure that:
Scan Validation Tool	• when the software was installed, it was installed by someone with
	Administrator privileges.
The scanner will not scan/feed	Make sure that:
documents	• the power cord is plugged in and the power is on.
	• all doors are completely closed.
	• the scanner is enabled from the host.
	• documents are making contact with the feed module.
	• for documents that require special handling, press the gap release
	lever during feeding.
	• the documents meet specifications for size, weight, etc.
	• if you are feeding small documents, be sure that the documents are
	covering the paper present sensor on the elevator tray.
	• you check the feed module, separation roller, and pre-separation pad
	for signs of wear and replace these parts if necessary.
	• a very dark document on the bottom of a stack, or curled document
	lead edges, can sometimes confuse the paper present sensor. Place a
	white sheet of paper at the bottom of the stack and scan again.
Image quality is poor or has decreased	Make sure that:
	• the imaging guides are clean. See Chapter 5, Maintenance.
	• the scanner has been calibrated. See Chapter 3, “Calibrating the
	scanner”.
	If unsatisfactory image quality persists, call Service.
Calibration has failed	Make sure that:
	• you are using the proper calibration target and it is oriented correctly for
	the type of calibration you are performing. The Image calibration target
	and Ultrasonics calibration target are different.
	• the imaging guides are clean.
	• the transport is clear of obstructions.
	• the sensors are clean.
	If unsatisfactory image quality persists, call Service.
Documents are jamming	Make sure that:
	• the output tray and side guides are adjusted for the length of the
	documents being scanned.
	• all jammed documents have been removed from the transport area.
	• documents meet specifications for size, weight, height or batched
	documents, etc.
	• the sensors are clean.
	• the separation roller, feed module, and pre-separation pad are clean
	and properly installed.
	• the transport rollers are clean.
	• you check feed roller, separation roller and pre-separation pad for
	signs of wear and replace as needed.

A-61500 April 2007 6-13