Problem | Possible Solution |
Calibration has failed | Make sure that: |
| • you are using the proper calibration target and it is oriented correctly for |
| the type of calibration you are performing. The Image calibration target |
| and Ultrasonics calibration target are different. |
| • the imaging guides are clean. |
| • the transport is clear of obstructions. |
| • the sensors are clean. |
| • the calibration target you are using is clean. |
| If unsatisfactory image quality persists, call Service. |
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Documents are jamming | Make sure that: |
| • the guidelines for document preparation have been followed (e.g., |
| staples, paper clips are removed; lead edges are aligned, etc.) |
| • the output tray and side guides are adjusted for the length and width of |
| the documents being scanned. |
| • all jammed documents have been removed from the transport area. |
| • documents meet specifications for size and weight. |
| • the sensors are clean. |
| • the separation roller, feed module, and |
| and properly installed. |
| • the transport rollers are clean. |
| • the background strips are properly installed. |
| • you have checked the feed module tires, separation roller tires and pre- |
| separation pad for signs of wear and replaced as needed. |
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Long documents are not feeding or are | Make sure that: |
jamming | • the input elevator extender is pulled out to provide support for long |
| documents. |
| • the output tray is adjusted for the length of the documents being |
| scanned. |
| • the output tray is installed properly. |
| • document extenders are installed correctly. |
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Roller marks appear on the documents | Clean the feed module tires, separation roller tires and transport rollers. |
after scanning |
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Vertical streaks appear on the image | Make sure that: |
| • imaging guides are clean. |
| • the scanner was thoroughly cleaned before the last image calibration. |
| • when you calibrate the scanner that you are using a good, clean |
| calibration target. Use the calibration target provided with your scanner. |
| • If you are using iThresholding, reduce the Contrast value. |
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The Enhanced Printer is not printing as | If you are having problems printing on scanned documents: |
desired | • verify that the ink cartridge is not empty. |
| • be sure the ink cartridge is properly installed. |
| • be sure the ink cartridge is located in the correct position for printing. |
| • make sure that the printer carrier is properly seated in its slot. |
| • verify that all printer connectors are securely fastened and that the |
| ribbon cable is securely attached. |
| • verify that the printer has been enabled through the host and that the |
| expected print string has been specified. |
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Image too small or has a black border | • Clean the imaging guides. See Chapter 5, Maintenance. |
| • Clean the scanner. See Chapter 5, Maintenance. |
| • If using iThresholding, reduce the Contrast value. |
| • Check for scratches on the black (or white) background strips. Replace |
| if necessary. |