Troubleshooting, Before you troubleshoot

Lexmark PRO710 manual Troubleshooting, Before you troubleshoot, Setup troubleshooting

Page 43

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.

•Make sure the printer is turned on.

•Make sure the printer is securely connected to the computer, print server, or network access point.

•Check the printer for error messages, and resolve any errors.

•Check for paper jam messages, and clear any jams.

•Check the ink cartridges, and install new cartridges if necessary.

•Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

•Knowledgebase articles with the latest information and troubleshooting for your printer

•Live online technical support

•Contact numbers for telephone technical support

Setup troubleshooting

•“Incorrect language appears on the display” on page 43

•“Software did not install” on page 43

•“Print job does not print or is missing pages” on page 44

•“Printer is printing blank pages” on page 44

•“Printer is busy or does not respond” on page 45

•“Cannot delete documents from the print queue” on page 45

•“Cannot print through USB” on page 45

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHANGE THE LANGUAGE USING THE PRINTER MENUS

1From the printer control panel, navigate to:

> Setup > > Device Setup > > Language >

2Press the up or down arrow button to scroll to the language you want, and then press .

3To confirm the setting, press the left or right arrow button to scroll to Yes, and then press .

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

LAUNCH THE PRINTER CD MANUALLY

For Windows users

1Click , or click Start and then click Run.

2In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.

3Press Enter, or click OK.

4Click Install, and then follow the instructions on the computer screen.

For Macintosh users

1From the Finder desktop, click the CD icon.

2Double-click the software installer package, and then follow the instructions on the computer screen.

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, do the following:

MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

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Contents

December Pro710 Series Quick Reference GuideImportant safety information Contents Edition notice Contents Configuring Wi‑Fi Protected Setup manuallyMinimizing your printers environmental impact Finding information about the printerSetting up the printer Printer featuresPrinter models Xxxx xx Xxxx xx xxxxx Page Set the date, and then press Set the country or region, and then pressSet the time, and then press Time Zone About your printer Set the time zone, and then pressX x x x x x x x x x x Copying, or faxing multiple-page documents Understanding the parts of the printerJam clearance cover Using the printer control panelSupported file types Using flash drivesUsing a flash drive with the printer Removing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Replacing ink cartridgesInstalling ink cartridges Aligning the printhead Cleaning the printhead nozzlesSetup Maintenance Align Printer Maintaining ink cartridgesSoftware installed during printer installation Using the printer softwareInstalling the printer software Using the Windows printer softwarePrinter software Using the Macintosh printer softwareLaunching the Print dialog Launching an applicationAccessing Web links Printing on both sides of the paper duplexing automatically Click Properties, Preferences, Options, or SetupPrinting Printing a documentPortrait Canceling print jobsPrinting photos from a flash drive Printing documents from a flash driveApple Inc What is LexPrint?Printing from a mobile device Supported printersMaking a two‑sided duplex copy automatically CopyingTips for copying Making copiesCanceling copy jobs Scanning to a local computer Scanning directly to e‑mail using the printer softwareScanning Tips for scanningDo one or more of the following Canceling scan jobsTips for e‑mailing Canceling an e‑mailSetting up the e-mail function Sending e-mailScenario 1 Standard telephone line Setting up the printer to faxSetup 1 Printer is connected to a dedicated fax line Connect the printer to the telephone lineConnected to different wall jacks Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone serviceTo connect Tips for this setup Setup 1 Printer is connected directly to a cable modemScenario 5 Country‑ or region‑specific setup Belgium Ireland Spain Denmark Italy Connecting the printer to a non‑RJ‑11 wall jackConnecting the printer to a wall jack in Germany Make sure the telephone line and the wall jack are working Check the dial toneSet your fax name and fax number Set the printer to receive faxes automatically or manuallySet the number of rings Using the fax softwareCreate a contact list Sending faxes FaxingReceiving faxes Receiving faxes manually Setup Fax Setup Ringing and Answering Auto Answer OnSetup Fax Setup Ringing and Answering Auto Answer Off Receiving faxes automaticallyWireless networking Wireless networkingInstalling the printer on a wireless network What is Wi‑Fi Protected Setup?USE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyBefore you troubleshoot TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingPrinter is printing blank pages Print job does not print or is missing pagesPrinter is busy or does not respond Fax troubleshootingCannot delete documents from the print queue Cannot print through USBConnection checklist Fax troubleshooting checklistCannot send faxes Cannot run the fax software Wireless network troubleshootingWireless troubleshooting checklist Cannot receive faxesLocating the printer IP address Printing a network setupCannot print over wireless network Locating IP addressesFor Macintosh users with an AirPort base station Try one or more of the following For Macintosh users with an access pointClick Advanced or Configure Mac OS X version 10.4 or earlierMake Sure Bidirectional Communication is Enabled Make Sure the Wireless Port is SelectedLexmark International, Inc All rights reserved Edition noticeTrademarks DecemberIndex IndexConserving 5 paper exit tray location

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