Lexmark PRO710 Print job does not print or is missing pages, Printer is printing blank pages

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Troubleshooting

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CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

Print job does not print or is missing pages

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY

1Turn the printer on, and then open the printer.

2Make sure the cartridges are inserted correctly.

The cartridges should click firmly into the matching color slot of the printhead.

3Close the printer.

SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB

Note: This solution applies to Macintosh users only.

1With a document open, choose File > Print.

2From the printer pop-up menu, choose your printer, and then click Print.

If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.

If your printer does not appear in the list, then try either of the following:

•For a USB-connected printer, remove and then reconnect the USB cable.

•For a printer that is wirelessly connected, see the Wireless troubleshooting section.

MAKE SURE THE PRINT JOB IS NOT PAUSED

MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3After one minute, reconnect the power cord into the power supply, and then plug the power cord into the wall outlet.

4Turn on the printer.

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with .

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD

1Reinstall the ink cartridges, see “Replacing ink cartridges” on page 16 for more information.

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Contents Pro710 Series Quick Reference Guide DecemberImportant safety information Contents Contents Configuring Wi‑Fi Protected Setup manually Edition noticeFinding information about the printer Minimizing your printers environmental impactPrinter models Printer featuresSetting up the printer Xxxx xx Xxxx xx xxxxx Page Set the time, and then press Set the country or region, and then pressSet the date, and then press About your printer Set the time zone, and then press Time ZoneX x x x x x x x x x x Understanding the parts of the printer Copying, or faxing multiple-page documentsUsing the printer control panel Jam clearance coverUsing flash drives Supported file typesUsing a flash drive with the printer Ordering and replacing supplies Ordering ink cartridgesReplacing ink cartridges Removing ink cartridgesInstalling ink cartridges Cleaning the printhead nozzles Setup Maintenance Align PrinterMaintaining ink cartridges Aligning the printheadUsing the printer software Installing the printer softwareUsing the Windows printer software Software installed during printer installationUsing the Macintosh printer software Launching the Print dialogLaunching an application Printer softwareAccessing Web links Click Properties, Preferences, Options, or Setup PrintingPrinting a document Printing on both sides of the paper duplexing automaticallyCanceling print jobs Printing photos from a flash drivePrinting documents from a flash drive PortraitWhat is LexPrint? Printing from a mobile deviceSupported printers Apple IncCopying Tips for copyingMaking copies Making a two‑sided duplex copy automaticallyCanceling copy jobs Scanning directly to e‑mail using the printer software ScanningTips for scanning Scanning to a local computerCanceling scan jobs Do one or more of the followingCanceling an e‑mail Setting up the e-mail functionSending e-mail Tips for e‑mailingSetting up the printer to fax Setup 1 Printer is connected to a dedicated fax lineConnect the printer to the telephone line Scenario 1 Standard telephone lineConnected to different wall jacks To connect Scenario 3 VoIP telephone serviceScenario 2 Digital Subscriber Line DSL Setup 1 Printer is connected directly to a cable modem Tips for this setupScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Check the dial tone Set your fax name and fax numberSet the printer to receive faxes automatically or manually Make sure the telephone line and the wall jack are workingCreate a contact list Using the fax softwareSet the number of rings Receiving faxes FaxingSending faxes Setup Fax Setup Ringing and Answering Auto Answer On Setup Fax Setup Ringing and Answering Auto Answer OffReceiving faxes automatically Receiving faxes manuallyWireless networking Installing the printer on a wireless networkWhat is Wi‑Fi Protected Setup? Wireless networkingConfiguring Wi‑Fi Protected Setup manually USE the Push Button Configuration PBC MethodTroubleshooting If Troubleshooting does not solve your problemSetup troubleshooting Before you troubleshootPrint job does not print or is missing pages Printer is printing blank pagesFax troubleshooting Cannot delete documents from the print queueCannot print through USB Printer is busy or does not respondCannot send faxes Fax troubleshooting checklistConnection checklist Wireless network troubleshooting Wireless troubleshooting checklistCannot receive faxes Cannot run the fax softwarePrinting a network setup Cannot print over wireless networkLocating IP addresses Locating the printer IP addressFor Macintosh users with an AirPort base station For Macintosh users with an access point Click Advanced or ConfigureMac OS X version 10.4 or earlier Try one or more of the followingMake Sure the Wireless Port is Selected Make Sure Bidirectional Communication is EnabledEdition notice TrademarksDecember Lexmark International, Inc All rights reservedIndex IndexConserving 5 paper exit tray location
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