Lexmark PRO710 manual For Macintosh users with an AirPort base station

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Troubleshooting

49

•From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WPA passphrase are case‑sensitive.

Note: If you do not know this information, then see the documentation that came with the access point, or contact your system support person.

CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON

Wireless broadband boxes in Europe, the Middle East, and Africa such as LiveBox, AliceBox, N9UF Box, FreeBox, or Club Internet may require you to press an association/registration button when adding the printer to your wireless network.

If you are using one of these boxes and need more information, then see the documentation that came with your box, or contact your Internet Service Provider (ISP).

MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES

There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices.

MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT

The range of your wireless network depends on many factors, including the abilities of your access point and network adapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart.

CHECK THE WIRELESS SIGNAL QUALITY

Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent, then another factor is causing the problem.

CHECK YOUR ADVANCED SECURITY SETTINGS

•If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the access point.

•If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.

Note: If you do not know how to make these changes, then see the documentation that came with the access point, or contact the person who set up your wireless network.

MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT

•See if you have access to the Internet by opening your Web browser and accessing any site.

•If there are other computers or resources on your wireless network, then check to see if you can access them from your computer.

MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS

NETWORK

If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.

For Windows users

1Obtain the SSID of the network that the computer is connected to.

aType the IP address of your access point into the address field of your Web browser. If you do not know the IP address of the access point:

1Click , or click Start and then click Run.

2In the Start Search or Run box, type cmd.

3Press Enter or click OK.

4Type ipconfig, and then press Enter. Check the Wireless Network Connection section:

•The “Default Gateway” entry is typically the access point .

•The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.

bType the user name and password of the access point when prompted.

cClick OK.

dIn the Wireless settings section, look for the SSID.

eWrite down the SSID.

Note: Make sure you copy it exactly, including any capital letters.

2Obtain the SSID of the network that the printer is connected to: a From the printer, print a network setup page.

b In the Wireless section, look for SSID.

3Compare the SSID of the computer and SSID of the printer.

If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.

If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the computer.

For Macintosh users with an AirPort base station

In Mac OS X version 10.5 or later

1From the Apple menu, navigate to: System Preferences > Network > AirPort

The SSID of the network that the computer is connected to is displayed in the Network Name menu.

2Write down the SSID.

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Contents
December Pro710 Series Quick Reference GuideImportant safety information Contents Edition notice Contents Configuring Wi‑Fi Protected Setup manuallyMinimizing your printers environmental impact Finding information about the printerSetting up the printer Printer featuresPrinter models Xxxx xx Xxxx xx xxxxx Page Set the date, and then press Set the country or region, and then pressSet the time, and then press Time Zone About your printer Set the time zone, and then pressX x x x x x x x x x x Copying, or faxing multiple-page documents Understanding the parts of the printerJam clearance cover Using the printer control panelSupported file types Using flash drivesUsing a flash drive with the printer Ordering ink cartridges Ordering and replacing suppliesReplacing ink cartridges Removing ink cartridgesInstalling ink cartridges Setup Maintenance Align Printer Cleaning the printhead nozzlesMaintaining ink cartridges Aligning the printheadInstalling the printer software Using the printer softwareUsing the Windows printer software Software installed during printer installationLaunching the Print dialog Using the Macintosh printer softwareLaunching an application Printer softwareAccessing Web links Printing Click Properties, Preferences, Options, or SetupPrinting a document Printing on both sides of the paper duplexing automaticallyPrinting photos from a flash drive Canceling print jobsPrinting documents from a flash drive PortraitPrinting from a mobile device What is LexPrint?Supported printers Apple IncTips for copying CopyingMaking copies Making a two‑sided duplex copy automaticallyCanceling copy jobs Scanning Scanning directly to e‑mail using the printer softwareTips for scanning Scanning to a local computerDo one or more of the following Canceling scan jobsSetting up the e-mail function Canceling an e‑mailSending e-mail Tips for e‑mailingSetup 1 Printer is connected to a dedicated fax line Setting up the printer to faxConnect the printer to the telephone line Scenario 1 Standard telephone lineConnected to different wall jacks Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone serviceTo connect Tips for this setup Setup 1 Printer is connected directly to a cable modemScenario 5 Country‑ or region‑specific setup Belgium Ireland Spain Denmark Italy Connecting the printer to a non‑RJ‑11 wall jackConnecting the printer to a wall jack in Germany Set your fax name and fax number Check the dial toneSet the printer to receive faxes automatically or manually Make sure the telephone line and the wall jack are workingSet the number of rings Using the fax softwareCreate a contact list Sending faxes FaxingReceiving faxes Setup Fax Setup Ringing and Answering Auto Answer Off Setup Fax Setup Ringing and Answering Auto Answer OnReceiving faxes automatically Receiving faxes manuallyInstalling the printer on a wireless network Wireless networkingWhat is Wi‑Fi Protected Setup? Wireless networkingUSE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyIf Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshootPrinter is printing blank pages Print job does not print or is missing pagesCannot delete documents from the print queue Fax troubleshootingCannot print through USB Printer is busy or does not respondConnection checklist Fax troubleshooting checklistCannot send faxes Wireless troubleshooting checklist Wireless network troubleshootingCannot receive faxes Cannot run the fax softwareCannot print over wireless network Printing a network setupLocating IP addresses Locating the printer IP addressFor Macintosh users with an AirPort base station Click Advanced or Configure For Macintosh users with an access pointMac OS X version 10.4 or earlier Try one or more of the followingMake Sure Bidirectional Communication is Enabled Make Sure the Wireless Port is SelectedTrademarks Edition noticeDecember Lexmark International, Inc All rights reservedIndex IndexConserving 5 paper exit tray location
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