Lexmark PRO710 manual Fax troubleshooting, Cannot delete documents from the print queue

Page 45

Troubleshooting

45

 

If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try

Cannot delete documents from the print queue

 

installing the cartridges again.

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the

2

Load plain, unmarked paper.

computer and printer may not be communicating.

 

 

3

From the printer control panel, navigate to:

 

> Setup >

> Maintenance >

RESTART THE COMPUTER AND TRY AGAIN

 

 

 

 

4 Press the up or down arrow button to scroll to Deep Clean Printhead, and then press .

REMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR PRINTER

A cleaning page prints.

 

 

 

 

5 Load plain, unmarked paper.

Cannot print through USB

 

6 From the Maintenance menu screen, press the up or down arrow button to scroll to Align

 

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the

Printer, and then press .

following:

 

 

An alignment page prints.

CHECK THE USB CONNECTION

 

Note: Do not remove the alignment page until printing is finished.

 

 

 

 

 

 

 

 

 

1

Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

Printer is busy or does not respond

2

Firmly plug the square end of the USB cable into the back of the printer.

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the

3

Firmly plug the rectangular end of the USB cable into the USB port of the computer.

following:

 

 

 

 

The USB port is marked with

.

 

 

 

 

 

MAKE SURE THE PRINTER IS NOT IN SLEEP MODE

Note: If you continue to have problems, then try another USB port on the computer. You may have

 

 

 

 

connected to a defective port.

 

If the power light is blinking on and off slowly, then the printer is in Sleep mode. Press

 

to wake up

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

 

the printer.

 

 

 

If the printer will not come out of Sleep mode, then reset the power:

 

 

 

 

1 Unplug the power cord from the wall outlet, and then wait 10 seconds.

1

Click

, or click Start and then click Run.

2 Insert the power cord into the wall outlet, and then turn on the printer.

2

In the Start Search or Run box, type devmgmt.msc.

If this problem persists, then check our Web site for updates for your printer software or firmware.

3

Press Enter, or click OK.

 

 

 

 

 

 

The Device Manager opens.

 

RECONNECT THE PRINTER POWER SUPPLY

4

Click the plus sign (+) beside Universal Serial Bus controllers.

1 Turn off the printer.

 

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off

For more information, see the computer documentation.

 

 

 

 

the printer.

 

 

 

REMOVE AND REINSTALL THE PRINTER SOFTWARE

 

 

 

 

2Unplug the power cord from the wall outlet, and then pull out the power cord from the power supply.

3

After one minute, reconnect the power cord into the power supply, and then plug the power cord

Fax troubleshooting

 

into the wall outlet.

•

“Fax troubleshooting checklist” on page 46

4

 

Turn on the printer.

•

“Cannot send faxes” on page 46

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Contents December Pro710 Series Quick Reference GuideImportant safety information Contents Edition notice Contents Configuring Wi‑Fi Protected Setup manuallyMinimizing your printers environmental impact Finding information about the printerPrinter features Setting up the printerPrinter models Xxxx xx Xxxx xx xxxxx Page Set the country or region, and then press Set the date, and then pressSet the time, and then press Time Zone About your printer Set the time zone, and then pressX x x x x x x x x x x Copying, or faxing multiple-page documents Understanding the parts of the printerJam clearance cover Using the printer control panelSupported file types Using flash drivesUsing a flash drive with the printer Ordering ink cartridges Ordering and replacing suppliesReplacing ink cartridges Removing ink cartridgesInstalling ink cartridges Setup Maintenance Align Printer Cleaning the printhead nozzlesMaintaining ink cartridges Aligning the printheadInstalling the printer software Using the printer softwareUsing the Windows printer software Software installed during printer installationLaunching the Print dialog Using the Macintosh printer softwareLaunching an application Printer softwareAccessing Web links Printing Click Properties, Preferences, Options, or SetupPrinting a document Printing on both sides of the paper duplexing automaticallyPrinting photos from a flash drive Canceling print jobsPrinting documents from a flash drive PortraitPrinting from a mobile device What is LexPrint?Supported printers Apple IncTips for copying CopyingMaking copies Making a two‑sided duplex copy automaticallyCanceling copy jobs Scanning Scanning directly to e‑mail using the printer softwareTips for scanning Scanning to a local computerDo one or more of the following Canceling scan jobsSetting up the e-mail function Canceling an e‑mailSending e-mail Tips for e‑mailingSetup 1 Printer is connected to a dedicated fax line Setting up the printer to faxConnect the printer to the telephone line Scenario 1 Standard telephone lineConnected to different wall jacks Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLTo connect Tips for this setup Setup 1 Printer is connected directly to a cable modemScenario 5 Country‑ or region‑specific setup Belgium Ireland Spain Denmark Italy Connecting the printer to a non‑RJ‑11 wall jackConnecting the printer to a wall jack in Germany Set your fax name and fax number Check the dial toneSet the printer to receive faxes automatically or manually Make sure the telephone line and the wall jack are workingUsing the fax software Set the number of ringsCreate a contact list Faxing Sending faxesReceiving faxes Setup Fax Setup Ringing and Answering Auto Answer Off Setup Fax Setup Ringing and Answering Auto Answer OnReceiving faxes automatically Receiving faxes manuallyInstalling the printer on a wireless network Wireless networkingWhat is Wi‑Fi Protected Setup? Wireless networkingUSE the Push Button Configuration PBC Method Configuring Wi‑Fi Protected Setup manuallyIf Troubleshooting does not solve your problem TroubleshootingSetup troubleshooting Before you troubleshootPrinter is printing blank pages Print job does not print or is missing pagesCannot delete documents from the print queue Fax troubleshootingCannot print through USB Printer is busy or does not respondFax troubleshooting checklist Connection checklistCannot send faxes Wireless troubleshooting checklist Wireless network troubleshootingCannot receive faxes Cannot run the fax softwareCannot print over wireless network Printing a network setupLocating IP addresses Locating the printer IP addressFor Macintosh users with an AirPort base station Click Advanced or Configure For Macintosh users with an access pointMac OS X version 10.4 or earlier Try one or more of the followingMake Sure Bidirectional Communication is Enabled Make Sure the Wireless Port is SelectedTrademarks Edition noticeDecember Lexmark International, Inc All rights reservedIndex IndexConserving 5 paper exit tray location
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