Lexmark PRO710 Printing a network setup, Locating IP addresses, Locating the printer IP address

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Troubleshooting

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Print a network setup page to verify the SSID the printer is using.

If you are not sure if your SSID is correct, then run the wireless setup again.

•Your WEP key or WPA passphrase is correct (if your network is secure). Log on to the access point and check the security settings.

A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the same security key.

If you are not sure if your security information is correct, then run the wireless setup again.

•The printer and the computer are within the range of the wireless network.

For most networks, the printer and the computer should be within 100 feet (30 meters) of the access point (wireless router).

•The Wi‑Fi indicator is green and successfully connected.

•The printer driver is installed on the computer from which you are performing a task.

•The correct printer port is selected.

•The computer and printer are both connected to the same wireless network.

•The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.

Make sure the printer and access point are not separated by poles, walls, or support columns containing metal or concrete.

Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.

Printing a network setup page

A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the printer.

1Load plain paper.

2From the printer control panel, navigate to:

> Setup > > Network Setup > > Print Network Setup Page >

Locating IP addresses

For Windows users

1Click , or click Start and then click Run.

2In the Start Search or Run box, type cmd.

3Press Enter, or click OK.

The Command Prompt window opens.

4Type ipconfig, and then press Enter.

The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.

For Macintosh users

1From the Apple menu, choose About This Mac.

2Click More Info.

3From the Contents pane, choose Network.

4If you are connected over a wireless network, choose AirPort from the Active Services list.

Locating the printer IP address

•You can locate the printer IP address by viewing the printer network setup page. See the User's Guide on the software installation CD for more information on printing a network setup page.

Cannot print over wireless network

If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, check the troubleshooting checklist, and then do the following:

TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON

Wait one minute for the printer and computer to reestablish the connection. This can sometimes refresh network connections and resolve connectivity issues.

DISCONNECT FROM VPN SESSION

When you are connected to another network through a VPN connection, you will not be able to access the printer over your wireless network. End your VPN session, and then try printing again.

MAKE SURE DEMO MODE IS TURNED OFF

Select printer features are not available when Demo Mode is turned on.

From the printer control panel, navigate to:

> Setup > > Demo Mode > > Off >

CHECK YOUR WEP KEY OR WPA PASSPHRASE

If your access point is using WEP security, then the WEP key should be:

•Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or

•Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WEP key are case‑sensitive.

If your access point is using WPA or WPA2 security, then the WPA passphrase should be:

•Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or

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Contents Pro710 Series Quick Reference Guide DecemberImportant safety information Contents Contents Configuring Wi‑Fi Protected Setup manually Edition noticeFinding information about the printer Minimizing your printers environmental impactPrinter features Setting up the printerPrinter models Xxxx xx Xxxx xx xxxxx Page Set the country or region, and then press Set the date, and then pressSet the time, and then press About your printer Set the time zone, and then press Time ZoneX x x x x x x x x x x Understanding the parts of the printer Copying, or faxing multiple-page documentsUsing the printer control panel Jam clearance coverUsing flash drives Supported file typesUsing a flash drive with the printer Ordering and replacing supplies Ordering ink cartridgesReplacing ink cartridges Removing ink cartridgesInstalling ink cartridges Cleaning the printhead nozzles Setup Maintenance Align PrinterMaintaining ink cartridges Aligning the printheadUsing the printer software Installing the printer softwareUsing the Windows printer software Software installed during printer installationUsing the Macintosh printer software Launching the Print dialogLaunching an application Printer softwareAccessing Web links Click Properties, Preferences, Options, or Setup PrintingPrinting a document Printing on both sides of the paper duplexing automaticallyCanceling print jobs Printing photos from a flash drivePrinting documents from a flash drive PortraitWhat is LexPrint? Printing from a mobile deviceSupported printers Apple IncCopying Tips for copyingMaking copies Making a two‑sided duplex copy automaticallyCanceling copy jobs Scanning directly to e‑mail using the printer software ScanningTips for scanning Scanning to a local computerCanceling scan jobs Do one or more of the followingCanceling an e‑mail Setting up the e-mail functionSending e-mail Tips for e‑mailingSetting up the printer to fax Setup 1 Printer is connected to a dedicated fax lineConnect the printer to the telephone line Scenario 1 Standard telephone lineConnected to different wall jacks Scenario 3 VoIP telephone service Scenario 2 Digital Subscriber Line DSLTo connect Setup 1 Printer is connected directly to a cable modem Tips for this setupScenario 5 Country‑ or region‑specific setup Connecting the printer to a non‑RJ‑11 wall jack Belgium Ireland Spain Denmark ItalyConnecting the printer to a wall jack in Germany Check the dial tone Set your fax name and fax numberSet the printer to receive faxes automatically or manually Make sure the telephone line and the wall jack are workingUsing the fax software Set the number of ringsCreate a contact list Faxing Sending faxesReceiving faxes Setup Fax Setup Ringing and Answering Auto Answer On Setup Fax Setup Ringing and Answering Auto Answer OffReceiving faxes automatically Receiving faxes manuallyWireless networking Installing the printer on a wireless networkWhat is Wi‑Fi Protected Setup? Wireless networkingConfiguring Wi‑Fi Protected Setup manually USE the Push Button Configuration PBC MethodTroubleshooting If Troubleshooting does not solve your problemSetup troubleshooting Before you troubleshootPrint job does not print or is missing pages Printer is printing blank pagesFax troubleshooting Cannot delete documents from the print queueCannot print through USB Printer is busy or does not respondFax troubleshooting checklist Connection checklistCannot send faxes Wireless network troubleshooting Wireless troubleshooting checklistCannot receive faxes Cannot run the fax softwarePrinting a network setup Cannot print over wireless networkLocating IP addresses Locating the printer IP addressFor Macintosh users with an AirPort base station For Macintosh users with an access point Click Advanced or ConfigureMac OS X version 10.4 or earlier Try one or more of the followingMake Sure the Wireless Port is Selected Make Sure Bidirectional Communication is EnabledEdition notice TrademarksDecember Lexmark International, Inc All rights reservedIndex IndexConserving 5 paper exit tray location
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