Oki 5900 manual Service and Support, Your Sales and Service Dealer, Customer Support Professionals

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Service and Support

This information is valid for the United States and Canada.

Okidata is firmly committed to the satisfaction of our customers. If you have problem that your customer documentation cannot solve, contact these sources for service or support:

Your Sales and Service Dealer

Consult the store location where you purchased your fax machine, or call 1-800-OKIDATA (1-800-654-3282) for the location of the nearest Authorized OKIDATA Service Dealer.

∙Prices and minimum charges may vary.

∙Proof of purchase is required for warranty work. Be sure to retain your purchase documents.

Customer Support Professionals

1-800-OKIDATA (1-800-654-3282)

Toll Free in the U.S. and Canada

Our Customer Support staff is now available 24 hours a day, 7 days a week. Please be sure that you are calling from a telephone close to your machine so you can describe your problem accurately.

Our Customer Support Professionals are trained on all current OKI products. They can answer your questions regarding:

∙Locations of sales & Service Dealer

∙Installation of your machine

∙Usage/normal maintenance of your machine

∙Error message interpretation/solutions

∙Parts and Supplies identification

∙Consumer relations

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Contents User’s Handbook Ii Handbook Year 2000 Compliance Energy StarIv Handbook Contents Programming Speed Dial Numbers Advanced Operations Index Features IntroductionHandbook Product Options Look at the Components and Control Panel ComponentsPaper Indicator Document StackerCopy Output Lever Document GuidesAC Power Cord Inlet Line JackTEL Jack Back CoverToner Cartridge LED Print HeadImage Drum Unit Handbook Enter Key Control Panel Keys and IndicatorsShift Left ßKey Use this key to Type of Original Key Dark, Normal, Light indicator One-Touch Keypad Latch to Second Panel model Start/Copy KeyStop Key Using One-Touch Keys for Dialing Using One-Touch Keys for SearchUsing One-Touch Keys for Programming One-Touch KeypadSignal Tones Accessing Second Panel of One-Touch Keys modelInstallation Hints InstallationSafety Emergency First Aid Operation and MaintenanceToner Cartridge and Image Drum Handling Unpacking Where to Install Your Fax MachineGetting Started Setting Up Your Fax Machine Handbook Installing the Toner Cartridge Attaching the Document Stacker Connecting to the Telephone Line Installing the External Optional HandsetTo connect both an answering machine and a telephone Connecting an External Telephone or Answering MachineConnecting Power Loading Paper Selecting Functions and Settings Navigating the Function MenuPrimary Menu Functions Setting FeaturesUsing the Help Key Press Menu/Exit Using Step AccessUsing Speed Access Speed Access Numbers Machine SettingsSpeed access numbers Dial OptionsSetting Basic Features Setting the Date and TimeSetting Your Fax Machine’s ID Sender IDSetting the Language Setting the Answering ModeAuto Receive Mode FAX Manual Receive Mode TELTelephone Answering Device Mode TAD Memory Reception Mode MEMForwarding Mode FWD PC Fax Mode PC, optionalDial and Incoming Call Parameter Settings Dial Parameter SettingsTone/Pulse MF/DP Tone MF DurationPC/FAX Switch Incoming Call ParametersIncoming Ring Remote ReceiveOther Basic Parameters Connecting to a PBX Handbook Programming Speed Dial Numbers One-Touch Key FaxingOr 3 Digit Faxing Group FaxingProgramming One-Touch and 2 or 3 Digit Speed Dial Numbers Collect InformationProgram the Information Programming a Speed Dial Select Communication Speed, press EnterChain Dialing Programming a Group DirectoryBasic Faxing Preparing DocumentsGuidelines Multiple Page DocumentsLoading Documents Using a One Touch Speed Dial Key ResolutionUsing 2 or 3-digit Speed Dial Sending a Fax to a Single LocationUsing An External Telephone Using the Search FunctionUsing the Numeric Keypad Sending a Fax to Multiple Locations Broadcasting Sending a Fax to a GroupFollow these instructions to fax your document Press the Speed Dial/ Search keyDisplay Messages Real-Time DialingRedialing Confirming ResultsReceiving Faxes Manually Receiving Faxes to MemoryNo Paper Reception If your machine runs out of paperCanceling Messages Stored in Memory No Toner ReceptionTo print out the message stored in memory, do the following To erase messages received in memory without printing themRejecting Unsolicited Fax Messages Power Failures and Memory To set a closed networkDual Access What You Can Do While Sending a FaxWhat You Can Do While Receiving a Fax What You Can Do While Making CopiesTo make Copies Making CopiesManual Paper Feeder Face Up Stacking/Face Down Stacking Advanced Operations Delaying Fax TransmissionsTo send a delayed fax Display shows Cancel Communication To send a delayed batch fax One SessionCanceling Delayed Transmissions Priority Transmission Confidential FaxesSending Confidential Faxes To send a priority TXChanging a Password To change a passwordReceiving Confidential Faxes Programming Personal Confidential MailboxesTo close a mailbox To print confidential messagesRelay Password Relay FaxingRelay Initiating Station Relay Group NumbersInitiating a relay broadcast To set the relay report numberMemory Polling To set memory pollingTo set bulletin polling To set memory polling bulletinTo create a personal bulletin polling mailbox Printing Documents Scanned into Memory for Bulletin Polling To print from personal bulletin polling mailboxesTo set document tray polling Display shows Waiting to be PolledCall Forwarding To set the auto answer mode to FWD Forward on Paper/Toner ErrorCustomizing Features and Operations Operation FunctionsRestrict Access Sender ID SwitchMemory Full Save Instant DialTimer Prg Pulse Dial RatePulse Make Ratio Pulse Dial TypeSetting Distinctive Ring Memory PasswordTo set memory password To cancel a registered passwordService Function Settings Restricted Access IDTo set restricted access ID To cancel restricted access IDOptions Options Battery backup Expandable Memory Handset70031801 40755302Reports Understanding ReportsActive Memory Files Report Activity ReportConfidential Reception Report Broadcast Confirmation ReportBroadcast Entry Report Message Confirmation ReportConfiguration Report Power Outage ReportTelephone Directory Printing ReportsCodes Used in Reports Result CodesCommunication Codes Toner Cartridge Kit Part# MaintenanceReplacing the Toner Cartridge Handbook Handbook Replacing the Image Drum Image Drum Kit Part#Handbook To reset the image drum counter Resetting the Drum CounterCleaning the Scanner Path Options Obtaining Consumables Replacement PartsConsumables Clearing a Printing Paper Jam Problem SolvingClearing a Document Jam Handbook Handbook Display Panel Messages Printing a CleaningError Messages Paper JAM Check Paper or Path 1414 FAXInvalid Toner Cart Refer to User Guide Problem Checklist Reading the Print CountersYour machine won’t dial Display shows a communication errorYour documents jam You keep getting reports you do not want You sent a fax but it was received completely blank Image received on your machine was very poor Your machine does not answer the phone or receive faxesYour received faxes sometimes look distorted Your machine will not poll a remote fax machineYour machine is connected to a PBX and you can not dial out Shipping Your Machine Customer Support Professionals Service and SupportYour Sales and Service Dealer Okidata Customer Information System Okidata on the InternetIndex Index Handbook Index 101