Xerox 8560MFP/8860MFP manual Macintosh Troubleshooting Mac OS X, Version 10.3 and Higher

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Macintosh

Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher)

The following procedure eliminates cabling, communication, and connection problems. Once you complete these steps, print a test page from your software application.

Note: If the job prints, no further printer troubleshooting is necessary. If there are print-quality problems, see the User Guide at:

■www.xerox.com/office/8560MFPsupport (Phaser 8560MFP Printer)

■www.xerox.com/office/8860MFPsupport (Phaser 8860MFP Printer)

Mac OS X, Version 10.3 and Higher Troubleshooting

Perform these steps only for Mac OS X, versions 10.3 and higher:

1.Open the Network Utility, and then click the Ping tab.

2.Enter the printer’s IP address.

3.Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for your printer and computer.

4.For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5.

a.From the printer’s control panel, verify that EtherTalk is enabled. If it is not, enable it in the control panel, and then reset the printer.

b.Print the Configuration page and verify that EtherTalk is enabled.

c.From the Configuration page, verify the Zone. If you have multiple zones on your network, verify that your printer appears in the desired zone.

5.If you are still unable to print, access PhaserSMART Technical Support through CentreWare IS:

a.Launch your web browser.

b.Enter the printer’s IP address in the browser’s Address field.

c.Select Support.

d.Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.

See also:

Online Support Assistant at:

■www.xerox.com/office/8560MFPsupport (Phaser 8560MFP Printer)

■www.xerox.com/office/8860MFPsupport (Phaser 8860MFP Printer)

Phaser® 8560MFP/8860MFP Multifunction Printer

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Contents Advanced Features Guide Page Contents Networking Phaser 8560MFP/8860MFP Multifunction Printer Iii Using Printer Driver Options Printer Driver Features Macintosh XP, Server OS X, Version Feature10.3 10.5 Selecting Which Paper to Use Operating System Steps Windows 2000 or laterMac OS X version Higher driverPrinting Multiple Pages to a Single Sheet N-Up Side of the sheetPrinting Booklets Creep GutterTo select booklet printing in a supported driver Using Color Corrections Making Additional Color Corrections Mac OS X, versionHigher Adjusting the Automatic Color Correction Color Adjustments dialog boxAdjustments dialog box If desired, select Print Settings onClick Automatic Color Setup Automatic Color dialog boxPrinting in Black and White Mac OS X version 10.3 and higher driverPrinting Separator Pages Under Paper Feed Options , select Last Page Paper SourcePrinting Cover Pages Cover Print Option Pages Printed on CoverPrint Option Last Page of Text Blank Pages Covers Last Page Paper SourceScaling 50% 100% 200%Printing Watermarks Watermark Editor dialog box Printing Mirror Images Creating and Saving Custom Sizes Operating SystemWindows 2000 or later Mac OS X version 10.3 and higher Job Completion Notification Printing Special Job Types Select the job type under Job Type Sending Print With Jobs Select Print With under Job TypePrinting or Deleting Secure Print Jobs Printing or Deleting Personal Print JobsPrinting or Deleting Proof and Saved Print Jobs Printing or Deleting Personal Saved Jobs Using Fonts Types of Fonts Downloading Fonts Using the Control Panel Using CentreWare isPrinting Font Samples Networking CentreWare Internet Services is Printer Management SoftwareCentreWare Web Quick CD-ROM Install Steps Windows 2000 or LaterPreliminary Steps Other Methods of Installation Microsoft TCP/IP ProtocolConfiguring the Printer Microsoft IPP Port Select PropertiesWindows 64-Bit Server to 32-Bit Client Installation Double-click on Printers and FaxesWindows 2000 or Later Troubleshooting Verifying SettingsVerifying Driver Installation Printing a Test Macintosh RequirementsSetting Up the Macintosh Ethernet Port for TCP/IP Setting Up the Macintosh Ethernet Port for AppleTalkVerify that AppleTalk is enabled in System Preferences Macintosh Troubleshooting Mac OS X, Version 10.3 and Higher Mac OS X, Version 10.3 and Higher TroubleshootingQuick Install Steps Unix LinuxFrom the Printer From Your Computer Managing Your Printer Printer Settings Printer Control SettingsSetting the Control Panel Language Setting Control Panel Accessibility Behavior Select System DefaultsSetting the Printer Date and Time Controlling Startup Page Printing Changing the Power Saver Timeout Changing Intelligent Ready Mode Viewing Supply Usage Information Paper Tray Settings Selecting Tray 1 ModeSettingDescription Dynamic StaticClick Properties Setting the Duration for the Tray 1 Prompt Duration BehaviorSeconds InfiniteSelecting Tray 2-N Mode Setting Description DynamicSetting the Duration for the Tray 2-N Prompt Setting Behavior NoneDefault Seconds Changing the Load Paper Timeout Selecting Administrative Settings Printer SecuritySelecting Printing Security Settings Configuring HttpsManaging Certificates Configuring Locking the Control Panel MenusUsing CentreWare is Analyzing Printer UsageJob Accounting Usage Profile Reports Setting Up CentreWare is Status Notification MaiLinX AlertsXerox Usage Analysis Tool Printer Specifications Physical SpecificationsEnvironmental Specifications Electrical SpecificationsPerformance Specifications Controller Specifications United States FCC Regulations Canada RegulationsEuropean Union Product Recycling Disposal All Countries European UnionNorth America Other Countries Index Index Phaser 8560MFP/8860MFP Multifunction Printer Index-3 Phaser 8560MFP/8860MFP Multifunction Printer Index-4 Phaser 8560MFP/8860MFP Multifunction Printer Index-5 Phaser 8560MFP/8860MFP Multifunction Printer Index-6

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