Xerox 8560MFP/8860MFP manual Windows 2000 or Later Troubleshooting, Verifying Settings

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Windows 2000 or Later

Windows 2000 or Later Troubleshooting

Note: For Windows XP, select Classic Look or the Windows XP procedures will not match the steps below. To select Classic Look, click Start, click Settings, and then Taskbar and Start Menu. Select the Start Menu tab, and then select Classic Start menu. Click OK.

This Troubleshooting section assumes you have completed the following tasks:

Loaded a Phaser printer PCL or PostScript printer driver.

Printed and kept a current copy of the Configuration page.

Verifying Settings

To verify settings:

1.Verify the settings on the Configuration page.

IP Address Source is set to: DHCP, Control Panel, BOOTP, or Auto IP (depending on your network configuration).

Current IP Address is set correctly. (Note this address if it is assigned by Auto IP, DHCP, or BOOTP.)

Subnet Mask is set correctly (if used).

Default Gateway is set correctly (if used).

LPR is enabled. Verify that the LPR and AppSocket settings are set as desired.

Interpreters: Auto, PCL, or PostScript (depending on your driver).

2.Verify that the client is logged into the network and printing to the correct print queue. The user should also have access to the Phaser printer queue.

Verifying Driver Installation

To verify driver installation:

1.Right-click My Network Places on the desktop, and then click Properties.

2.Right-clickLocal Area Connection, and then click Properties.

3.Select the General tab. View the list of installed network protocols to verify that TCP/IP is installed. (For more information, contact your network administrator.)

4.Click Install to install any components not listed, and then restart your computer.

5.Click Start, click Settings, and then click Printers.

6.Right-click the printer icon, and then click Properties.

7.Select the Advanced tab. Verify that the correct printer driver is installed.

8.Select the Ports tab. Verify that the IP Address in the Print to the Following Ports list is identical to the one on the Configuration page. You may need to click the

Configure Port button to see the IP address. If necessary, re-select the TCP/IP number used for the printer.

Phaser® 8560MFP/8860MFP Multifunction Printer

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Contents Advanced Features Guide Page Contents Networking Phaser 8560MFP/8860MFP Multifunction Printer Iii Using Printer Driver Options Macintosh XP, Server OS X, Version Feature Printer Driver Features10.3 10.5 Higher driver Selecting Which Paper to UseOperating System Steps Windows 2000 or later Mac OS X versionSide of the sheet Printing Multiple Pages to a Single Sheet N-UpCreep Gutter Printing BookletsTo select booklet printing in a supported driver Using Color Corrections Mac OS X, version Making Additional Color CorrectionsHigher If desired, select Print Settings on Adjusting the Automatic Color CorrectionColor Adjustments dialog box Adjustments dialog boxAutomatic Color dialog box Click Automatic Color SetupMac OS X version 10.3 and higher driver Printing in Black and WhiteUnder Paper Feed Options , select Last Page Paper Source Printing Separator PagesCover Print Option Pages Printed on Cover Printing Cover PagesPrint Option Last Page of Text Blank Pages Last Page Paper Source Covers50% 100% 200% ScalingPrinting Watermarks Watermark Editor dialog box Printing Mirror Images Operating System Creating and Saving Custom SizesWindows 2000 or later Mac OS X version 10.3 and higher Job Completion Notification Printing Special Job Types Select the job type under Job Type Select Print With under Job Type Sending Print With JobsPrinting or Deleting Personal Print Jobs Printing or Deleting Secure Print JobsPrinting or Deleting Proof and Saved Print Jobs Printing or Deleting Personal Saved Jobs Using Fonts Types of Fonts Downloading Fonts Using CentreWare is Using the Control PanelPrinting Font Samples Networking Printer Management Software CentreWare Internet Services isCentreWare Web Windows 2000 or Later Quick CD-ROM Install StepsPreliminary Steps Microsoft TCP/IP Protocol Other Methods of InstallationConfiguring the Printer Select Properties Microsoft IPP PortDouble-click on Printers and Faxes Windows 64-Bit Server to 32-Bit Client InstallationVerifying Settings Windows 2000 or Later TroubleshootingVerifying Driver Installation Printing a Test Requirements MacintoshSetting Up the Macintosh Ethernet Port for AppleTalk Setting Up the Macintosh Ethernet Port for TCP/IPVerify that AppleTalk is enabled in System Preferences Mac OS X, Version 10.3 and Higher Troubleshooting Macintosh Troubleshooting Mac OS X, Version 10.3 and HigherUnix Linux Quick Install StepsFrom the Printer From Your Computer Managing Your Printer Printer Control Settings Printer SettingsSetting the Control Panel Language Select System Defaults Setting Control Panel Accessibility BehaviorSetting the Printer Date and Time Controlling Startup Page Printing Changing the Power Saver Timeout Changing Intelligent Ready Mode Viewing Supply Usage Information Static Paper Tray SettingsSelecting Tray 1 Mode SettingDescription DynamicClick Properties Infinite Setting the Duration for the Tray 1 PromptDuration Behavior SecondsSetting Description Dynamic Selecting Tray 2-N ModeSetting Behavior None Setting the Duration for the Tray 2-N PromptDefault Seconds Changing the Load Paper Timeout Printer Security Selecting Administrative SettingsConfiguring Https Selecting Printing Security SettingsManaging Certificates Locking the Control Panel Menus ConfiguringAnalyzing Printer Usage Using CentreWare isJob Accounting Usage Profile Reports MaiLinX Alerts Setting Up CentreWare is Status NotificationXerox Usage Analysis Tool Physical Specifications Printer SpecificationsElectrical Specifications Environmental SpecificationsPerformance Specifications Controller Specifications Canada Regulations United States FCC RegulationsEuropean Union All Countries European Union Product Recycling DisposalNorth America Other Countries Index Index Phaser 8560MFP/8860MFP Multifunction Printer Index-3 Phaser 8560MFP/8860MFP Multifunction Printer Index-4 Phaser 8560MFP/8860MFP Multifunction Printer Index-5 Phaser 8560MFP/8860MFP Multifunction Printer Index-6
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