Canon MP470 quick start Troubleshooting

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Troubleshooting

This section describes troubleshooting tips for problems you may encounter when using the machine.

_rl Note

This section mainly describes the methods of machine operation for troubleshooting. To handle problems

using your computer, refer to "Troubleshooting" in the User's Guide on-screen manual. For details on how to view the on-screen manuals, see "Reading the On-screen Manuals" on page 74.

•"An Error Message Is Displayed on the LCD" on page 57

•"LCD Cannot Be Seen At All" on page 58

•"An Unintended Language Is Displayed on the LCD" on page 58

•"Cannot Install the MP Drivers" on page 59

•"Cannot Connect to Computer Properly" on page 60

•"Print Results Not Satisfactory" on page 61

•"The Print Result Not Satisfactory When Copying" on page 65

•"Printing Does Not Start" on page 65

•"Paper Does Not Feed Properly" on page 66

•"Paper Jams" on page 67

•"Error Message Appears on the Computer Screen" on page 68

•"Error Message Appears on a PictBridge Compliant Device" on page 70

•"Cannot Print Properly via Bluetooth Communication" on page 71

•"Cannot Print Properly from a Photo Index Sheet" on page 71

•"Cannot Remove a Memory Card" on page 71

•"Scanning Problems" on page 72

If an Error Occurs When the Machine Is Connected to a Computer

When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message.

The message may vary depending on the version of your Windows operating system.

56 Troubleshooting

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Contents Quick Start Guide Getting Help from Canon Customer Technical Support SequenceHelp Us Help You Better Quick Start Guide MP470seriesDisclaimer Table of Contents Before Using the Machine 2Before Using the MachineStop/Reset button Alarm lampBefore Using the Machine How to Navigate Menus on the LCD 4Before Using the MachineBasic Operation on the Menu Screen Copy mode Scan modeMemory card mode Maintenance/settingsBasic Operation on the Settings Screen 6Before Using the MachineFor details on the setting Items 8Before Using the Machine About the Power PlugTurning the Machine On and Off Turning on the MachineScreen-saver Mode Handling the Original DocumentOriginal Document Requirements Loading Original DocumentsInches / 1 mm To scan photographsBefore Using the Machine Using Specialty Media Loading Printing PaperPhoto Quality Media Suited For Business DocumentsPaper Handling Recommended Paper and Requirements Media Types You Cannot Use When Printing on Plain Paper Loading PaperFlatten the four corners of the paper before loading it Prepare to load paper Load PaperLoading Envelopes Use either European DL or US Comm. Env. #10-sized envelopeLoad the envelopes Qt ImportantLoading Small-Sized Paper Load the paperSetting Items CopyingMaking Copies CopyingCopying21 Using Useful Copy Functions Printing from a Memory Card Memory Cards Supported by This MachinePrinting from a Memory Card Na!ntPrintable Image Data Inserting the Memory CardRemoving the Memory Card Printing Photographs Display photoPrepare for printing Start printingSetting Items OFFUsing Useful Printing Functions Multiselect printPrinting by Using the Photo Index Sheet Specify the required settings and click OK Printing from Your ComputerPrinting with Windows Printing from Your ComputerMedia Pop-up menu Specify the required settings Printing with MacintoshMake sure that your machines name is Selected in Format for Select Size of the loaded paperScanning Images Scanning MethodsPrinting Photographs Directly from a Compliant Device Printing Photographs Directly from a Compliant DeviceConnectable Devices Printable Image Data FormatConnect the PictBridge compliant device to the machine Start printing from your PictBridge compliant deviceAbout PictBridge Print Settings Settings on a PictBridge Compliant DevicePaper Size and Paper Type Settings Layout Setting Date/File No. Print SettingImage Optimize Setting Trimming SettingSetting on the Machine Displaying the PictBridge Settings ScreenSpecify the Setting For Routine Maintenance When Printing Becomes Faint or Colors Are IncorrectRoutine Maintenance Before performing maintenancePrinting the Nozzle Check Pattern Print the nozzle check patternExamining the Nozzle Check Pattern Check the nozzle check pattern you printedIf There Are No Missing Lines and No White Streaks If Lines Are Missing or White Streaks Are Present Print Head Cleaning Start Print Head CleaningPrint Head Deep Cleaning Start Print Head Deep CleaningConfirm the condition of the Print Head Aligning the Print Head Print the print head alignment patternAdjust the print head position Replacing a Fine Cartridge Getting the Ink Status InformationReplacing Fine Cartridges Handling Fine CartridgesRemove the empty Fine Cartridge Push down the Fine Cartridge Prepare the replacement Fine cartridge Install the Fine CartridgeRoutine Maintenance When You Turn Off the Machine When You Are Not Using the Machine for a Long TimeKeeping the Best Printing Results Cleaning Your Machine Cleaning the Exterior of the MachineCleaning the Platen Glass and Document Cover Cleaning the Paper Feed Roller Roller cleaning Cleaning the Inside of the Machine Bottom plate cleaning Perform bottom plate cleaningMaintenance/settings screen is displayed Cleaning the Protrusions Inside the Machine Troubleshooting TroubleshootingAn Error Message Is Displayed on the LCD Troubleshooting57LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCDCannot Install the MP Drivers Troubleshooting591Click Start then Computer Cannot Connect to Computer Properly This device can perform faster Message Is DisplayedTroubleshooting61 Print Results Not SatisfactoryType of the loaded paper? Colors Are Unclear Troubleshooting63 White StreaksPrinted Paper Curls or Has Ink Blots Printed Surface Is Scratched/Paper Is SmudgedReduce the Intensity setting. Then try printing again Print Result Not Satisfactory When Copying Troubleshooting65Printing Does Not Start Colors Are Uneven or StreakedDoes Not Feed Properly Machine is not readyTroubleshooting67 Paper JamsError Message Appears on the Computer Screen Writing Error/Output Error/Communication ErrorError No Is Displayed Error No /1710 Is DisplayedTroubleshooting69 Error Message Appears on a PictBridge Compliant DeviceTroubleshooting71 Cannot Remove a Memory CardCannot Print Properly from a Photo Index Sheet Printing Does Not StartScanning Problems ScanGear Wont StartOther Scanning Troubles How to Use the Documentation Provided Read this guide when starting to use the machineAppendix Appendix73Reading the On-screen Manuals AppendixSpecifications Appendix75Papertype LayoutOperating System Processor BrowserAppendix77 Browser Windows Html Help ViewerSafety Precautions Safety PrecautionsSafety Precautions Machine Legal Limitations on Use of Your Product and Use of Images Canon U.S.A., INC. Limited Warranty --- USA Only Users in the U.S.ARegulatory Information FCC Notice U.S.A. Only For 120V, 60Hz modelSafety Precautions Authorized Service Facility Carry-In /Mail-In Service Canon U.S.A., Inc One Canon Plaza Lake Success, NY USAIndex IndexOrdering Information Description Order #Canon Specialty Papers QT5-1007-V01 Canon INC