Canon MP470 Getting Help from Canon, Customer Technical Support Sequence, Help Us Help You Better

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Getting Help from Canon

Help Us Help You Better

Before you contact Canon, please record the following information.

Serial Number (located on the inside of the product):

Model Number (located above the LCD):

Setup CD-ROM number (located on the CD-ROM):

Purchase Date:

Customer Technical Support Sequence*

1. Internet -- www.canontechsupport.com

For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "where to buy" instructions are found here.

2. Email Tech Support -- www.canontechsupport.com

For individual attention to a special issue, try emailing our friendly technical support representatives, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours.

3.Toll-Free Live Tech Support --(1-800-828-4040)

This option provides live telephone technical support, free of service charges, Monday- Saturday (excluding holidays), during your product's 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).

4. Extended Service and Support- www.canonesp.com

Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon's superb InstantExchange product replacement program. For further information about extending your Canon service and support, call (1-800-385-2155), or visit our Web site at

www.canonesp.com CarePAK must be purchased during your product's warranty period.

For more information and updated program specifics, please visit our web site at www.canontechsupport.com

* Support program specifics are subject to change without notice.

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Contents Quick Start Guide Help Us Help You Better Getting Help from CanonCustomer Technical Support Sequence Quick Start Guide MP470seriesDisclaimer Table of Contents Stop/Reset button Before Using the Machine2Before Using the Machine Alarm lampBefore Using the Machine Basic Operation on the Menu Screen How to Navigate Menus on the LCD4Before Using the Machine Memory card mode Copy modeScan mode Maintenance/settingsBasic Operation on the Settings Screen 6Before Using the MachineFor details on the setting Items Turning the Machine On and Off 8Before Using the MachineAbout the Power Plug Turning on the MachineOriginal Document Requirements Screen-saver ModeHandling the Original Document Loading Original DocumentsInches / 1 mm To scan photographsBefore Using the Machine Photo Quality Media Suited For Business Using Specialty MediaLoading Printing Paper DocumentsPaper Handling Recommended Paper and Requirements Media Types You Cannot Use Flatten the four corners of the paper before loading it When Printing on Plain PaperLoading Paper Prepare to load paper Load PaperLoading Envelopes Use either European DL or US Comm. Env. #10-sized envelopeLoad the envelopes Qt ImportantLoading Small-Sized Paper Load the paperMaking Copies Setting ItemsCopying CopyingCopying21 Using Useful Copy Functions Printing from a Memory Card Printing from a Memory CardMemory Cards Supported by This Machine Na!ntPrintable Image Data Inserting the Memory CardPrepare for printing Removing the Memory CardPrinting Photographs Display photo Start printingSetting Items OFFUsing Useful Printing Functions Multiselect printPrinting by Using the Photo Index Sheet Printing with Windows Specify the required settings and click OKPrinting from Your Computer Printing from Your ComputerMake sure that your machines name is Selected in Format for Media Pop-up menu Specify the required settingsPrinting with Macintosh Select Size of the loaded paperScanning Images Scanning MethodsConnectable Devices Printing Photographs Directly from a Compliant DevicePrinting Photographs Directly from a Compliant Device Printable Image Data FormatConnect the PictBridge compliant device to the machine Start printing from your PictBridge compliant devicePaper Size and Paper Type Settings About PictBridge Print SettingsSettings on a PictBridge Compliant Device Image Optimize Setting Layout SettingDate/File No. Print Setting Trimming SettingSpecify the Setting Setting on the MachineDisplaying the PictBridge Settings Screen For Routine Maintenance Routine MaintenanceWhen Printing Becomes Faint or Colors Are Incorrect Before performing maintenancePrinting the Nozzle Check Pattern Print the nozzle check patternIf There Are No Missing Lines and No White Streaks Examining the Nozzle Check PatternCheck the nozzle check pattern you printed If Lines Are Missing or White Streaks Are Present Print Head Cleaning Start Print Head CleaningConfirm the condition of the Print Head Print Head Deep CleaningStart Print Head Deep Cleaning Aligning the Print Head Print the print head alignment patternAdjust the print head position Replacing a Fine Cartridge Getting the Ink Status InformationReplacing Fine Cartridges Handling Fine CartridgesRemove the empty Fine Cartridge Push down the Fine Cartridge Prepare the replacement Fine cartridge Install the Fine CartridgeRoutine Maintenance Keeping the Best Printing Results When You Turn Off the MachineWhen You Are Not Using the Machine for a Long Time Cleaning the Platen Glass and Document Cover Cleaning Your MachineCleaning the Exterior of the Machine Cleaning the Paper Feed Roller Roller cleaning Maintenance/settings screen is displayed Cleaning the Inside of the Machine Bottom plate cleaningPerform bottom plate cleaning Cleaning the Protrusions Inside the Machine Troubleshooting TroubleshootingAn Error Message Is Displayed on the LCD Troubleshooting57LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD1Click Start then Computer Cannot Install the MP DriversTroubleshooting59 Cannot Connect to Computer Properly This device can perform faster Message Is DisplayedType of the loaded paper? Troubleshooting61Print Results Not Satisfactory Colors Are Unclear Printed Paper Curls or Has Ink Blots Troubleshooting63White Streaks Printed Surface Is Scratched/Paper Is SmudgedReduce the Intensity setting. Then try printing again Printing Does Not Start Print Result Not Satisfactory When CopyingTroubleshooting65 Colors Are Uneven or StreakedDoes Not Feed Properly Machine is not readyTroubleshooting67 Paper JamsError Message Appears on the Computer Screen Writing Error/Output Error/Communication ErrorTroubleshooting69 Error No Is DisplayedError No /1710 Is Displayed Error Message Appears on a PictBridge Compliant DeviceCannot Print Properly from a Photo Index Sheet Troubleshooting71Cannot Remove a Memory Card Printing Does Not StartOther Scanning Troubles Scanning ProblemsScanGear Wont Start Appendix How to Use the Documentation ProvidedRead this guide when starting to use the machine Appendix73Reading the On-screen Manuals AppendixSpecifications Appendix75Operating System Processor PapertypeLayout BrowserAppendix77 Browser Windows Html Help ViewerSafety Precautions Safety PrecautionsSafety Precautions Machine Legal Limitations on Use of Your Product and Use of Images Regulatory Information Canon U.S.A., INC. Limited Warranty --- USA OnlyUsers in the U.S.A FCC Notice U.S.A. Only For 120V, 60Hz modelSafety Precautions Authorized Service Facility Carry-In /Mail-In Service Canon U.S.A., Inc One Canon Plaza Lake Success, NY USAIndex IndexCanon Specialty Papers Ordering InformationDescription Order # QT5-1007-V01 Canon INC