Canon MP470 Cannot Install the MP Drivers, Troubleshooting59, 1Click Start then Computer

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Cannot Install the MP Drivers

Unable to proceed beyond the Printer Connection screen.

If you were unable to proceed beyond the Printer Connection screen, follow the procedure below to reinstall the MP Drivers.

Printer Connection

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Installation does not start automatically when the Setup CD-ROMis inserted into your computer'sdisc drive.

(1)CIick Cancel on the Printer Connection screen. (2)Ctick Start Over on the Installation Failure screen. (3)Ctick Back on the screen that appears next.

(4)Ctick Exit on the PIXMA XXX screen (where "XXX" is _our machine'sname), then remove the CD-ROM.

(5)Turn the machine off.

(6) Restart your computer.

(7)Make sure you have no application software running, including antFvirus software.

(8)Follow the procedure described in your setup sheet to reinstall the MP Drivers.

(1)Click Start then Computer.

In Windows XP, Click Start then My Computer.

In Windows 2000, double-click the My Computer icon on the desktop. (2)Double-click the CD-ROM icon ,}_ on the displayed window.

Installation procedure not followed correctly.

E[_ Note

To use the Run command to start the setup program, specify your disc drive and then the name of the setup program, MSETUP4.EXE. The drive letter of the disc drive depends on your computer.

Double-click the CD-ROM icon on your desktop to start installation.

If the CD-ROM icon is not displayed, restart your computer.

If the CD-ROM icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CD- ROM. Contact your Canon service representative.

Follow the procedure described in your setup sheet for proper installation.

If the MP Drivers were not installed correctly, uninstatt the MP Drivers, restart

your computer, and then reinstall the MP Drivers. Refer to the PC Printing Guide on-screen manual.

Note

If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the MP Drivers. Restart your computer before reinstalling.

Troubleshooting59

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Contents Quick Start Guide Getting Help from Canon Customer Technical Support SequenceHelp Us Help You Better MP470series Quick Start GuideDisclaimer Table of Contents Alarm lamp Before Using the Machine2Before Using the Machine Stop/Reset buttonBefore Using the Machine How to Navigate Menus on the LCD 4Before Using the MachineBasic Operation on the Menu Screen Maintenance/settings Copy modeScan mode Memory card mode6Before Using the Machine Basic Operation on the Settings ScreenFor details on the setting Items Turning on the Machine 8Before Using the MachineAbout the Power Plug Turning the Machine On and OffLoading Original Documents Screen-saver ModeHandling the Original Document Original Document RequirementsTo scan photographs Inches / 1 mmBefore Using the Machine Documents Using Specialty MediaLoading Printing Paper Photo Quality Media Suited For BusinessPaper Handling Recommended Paper and Requirements Media Types You Cannot Use When Printing on Plain Paper Loading PaperFlatten the four corners of the paper before loading it Load Paper Prepare to load paperUse either European DL or US Comm. Env. #10-sized envelope Loading EnvelopesQt Important Load the envelopesLoad the paper Loading Small-Sized PaperCopying Setting ItemsCopying Making CopiesCopying21 Using Useful Copy Functions Na!nt Printing from a Memory CardMemory Cards Supported by This Machine Printing from a Memory CardInserting the Memory Card Printable Image DataStart printing Removing the Memory CardPrinting Photographs Display photo Prepare for printingOFF Setting ItemsMultiselect print Using Useful Printing FunctionsPrinting by Using the Photo Index Sheet Printing from Your Computer Specify the required settings and click OKPrinting from Your Computer Printing with WindowsSelect Size of the loaded paper Media Pop-up menu Specify the required settingsPrinting with Macintosh Make sure that your machines name is Selected in Format forScanning Methods Scanning ImagesPrintable Image Data Format Printing Photographs Directly from a Compliant DevicePrinting Photographs Directly from a Compliant Device Connectable DevicesStart printing from your PictBridge compliant device Connect the PictBridge compliant device to the machineAbout PictBridge Print Settings Settings on a PictBridge Compliant DevicePaper Size and Paper Type Settings Trimming Setting Layout SettingDate/File No. Print Setting Image Optimize SettingSetting on the Machine Displaying the PictBridge Settings ScreenSpecify the Setting For Before performing maintenance Routine MaintenanceWhen Printing Becomes Faint or Colors Are Incorrect Routine MaintenancePrint the nozzle check pattern Printing the Nozzle Check PatternExamining the Nozzle Check Pattern Check the nozzle check pattern you printedIf There Are No Missing Lines and No White Streaks If Lines Are Missing or White Streaks Are Present Start Print Head Cleaning Print Head CleaningPrint Head Deep Cleaning Start Print Head Deep CleaningConfirm the condition of the Print Head Print the print head alignment pattern Aligning the Print HeadAdjust the print head position Getting the Ink Status Information Replacing a Fine CartridgeHandling Fine Cartridges Replacing Fine CartridgesRemove the empty Fine Cartridge Push down the Fine Cartridge Install the Fine Cartridge Prepare the replacement Fine cartridgeRoutine Maintenance When You Turn Off the Machine When You Are Not Using the Machine for a Long TimeKeeping the Best Printing Results Cleaning Your Machine Cleaning the Exterior of the MachineCleaning the Platen Glass and Document Cover Cleaning the Paper Feed Roller Roller cleaning Cleaning the Inside of the Machine Bottom plate cleaning Perform bottom plate cleaningMaintenance/settings screen is displayed Cleaning the Protrusions Inside the Machine Troubleshooting TroubleshootingTroubleshooting57 An Error Message Is Displayed on the LCDAn Unintended Language Is Displayed on the LCD LCD Cannot Be Seen At AllCannot Install the MP Drivers Troubleshooting591Click Start then Computer This device can perform faster Message Is Displayed Cannot Connect to Computer ProperlyTroubleshooting61 Print Results Not SatisfactoryType of the loaded paper? Colors Are Unclear Printed Surface Is Scratched/Paper Is Smudged Troubleshooting63White Streaks Printed Paper Curls or Has Ink BlotsReduce the Intensity setting. Then try printing again Colors Are Uneven or Streaked Print Result Not Satisfactory When CopyingTroubleshooting65 Printing Does Not StartMachine is not ready Does Not Feed ProperlyPaper Jams Troubleshooting67Writing Error/Output Error/Communication Error Error Message Appears on the Computer ScreenError No Is Displayed Error No /1710 Is DisplayedTroubleshooting69 Device Error Message Appears on a PictBridge CompliantPrinting Does Not Start Troubleshooting71Cannot Remove a Memory Card Cannot Print Properly from a Photo Index SheetScanning Problems ScanGear Wont StartOther Scanning Troubles Appendix73 How to Use the Documentation ProvidedRead this guide when starting to use the machine AppendixAppendix Reading the On-screen ManualsAppendix75 SpecificationsBrowser PapertypeLayout Operating System ProcessorBrowser Windows Html Help Viewer Appendix77Safety Precautions Safety PrecautionsSafety Precautions Machine Legal Limitations on Use of Your Product and Use of Images FCC Notice U.S.A. Only For 120V, 60Hz model Canon U.S.A., INC. Limited Warranty --- USA OnlyUsers in the U.S.A Regulatory InformationSafety Precautions Authorized Service Facility Carry-In /Mail-In Service USA Canon U.S.A., Inc One Canon Plaza Lake Success, NYIndex IndexOrdering Information Description Order #Canon Specialty Papers Canon INC QT5-1007-V01