Canon MP470 quick start Paper Jams, Troubleshooting67

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Paper Jams

Paper jammed in the Paper Output Slot or the Rear Tray.

Remove the paper following the procedure below.

(1}Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.

•If the paper tears and a piece remains inside the machine, turn the machine off, open the Scanning Unit (Printer Cover) and remove it.

Be careful not to touch the components inside the machine.

After removing all paper, close the Scanning Unit (Printer Cover), and turn it back on.

•If you cannot pull the paper out, turn the machine off and turn it back on. The paper will be ejected automatically.

(2)Reload the paper in the machine, and press the OK button on the machine.

If you turned off the machine in step (1), all print jobs in queue are canceled. Reprint if necessary.

Landscape credit card-sized paper jammed inside the machine.

Note

•For details on how to load paper, see 'Loading Printing Paper" on page 12.

•When reloading the paper in the machine, see "Paper Does Not Feed Properly" on page 66 to confirm that you are using the correct paper and are loading it into the machine correctly.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact your Canon Service representative.

Do not load credit card-sized paper in landscape orientation.

Slowly putt out the paper from the Rear Tray and remove it.

If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon Service representative.

Troubleshooting67

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Contents Quick Start Guide Help Us Help You Better Getting Help from CanonCustomer Technical Support Sequence MP470series Quick Start GuideDisclaimer Table of Contents Alarm lamp Before Using the Machine2Before Using the Machine Stop/Reset buttonBefore Using the Machine Basic Operation on the Menu Screen How to Navigate Menus on the LCD4Before Using the Machine Maintenance/settings Copy modeScan mode Memory card mode6Before Using the Machine Basic Operation on the Settings ScreenFor details on the setting Items Turning on the Machine 8Before Using the MachineAbout the Power Plug Turning the Machine On and OffLoading Original Documents Screen-saver ModeHandling the Original Document Original Document RequirementsTo scan photographs Inches / 1 mmBefore Using the Machine Documents Using Specialty MediaLoading Printing Paper Photo Quality Media Suited For BusinessPaper Handling Recommended Paper and Requirements Media Types You Cannot Use Flatten the four corners of the paper before loading it When Printing on Plain PaperLoading Paper Load Paper Prepare to load paperUse either European DL or US Comm. Env. #10-sized envelope Loading EnvelopesQt Important Load the envelopesLoad the paper Loading Small-Sized PaperCopying Setting ItemsCopying Making CopiesCopying21 Using Useful Copy Functions Na!nt Printing from a Memory CardMemory Cards Supported by This Machine Printing from a Memory CardInserting the Memory Card Printable Image DataStart printing Removing the Memory CardPrinting Photographs Display photo Prepare for printingOFF Setting ItemsMultiselect print Using Useful Printing FunctionsPrinting by Using the Photo Index Sheet Printing from Your Computer Specify the required settings and click OKPrinting from Your Computer Printing with WindowsSelect Size of the loaded paper Media Pop-up menu Specify the required settingsPrinting with Macintosh Make sure that your machines name is Selected in Format forScanning Methods Scanning ImagesPrintable Image Data Format Printing Photographs Directly from a Compliant DevicePrinting Photographs Directly from a Compliant Device Connectable DevicesStart printing from your PictBridge compliant device Connect the PictBridge compliant device to the machinePaper Size and Paper Type Settings About PictBridge Print SettingsSettings on a PictBridge Compliant Device Trimming Setting Layout SettingDate/File No. Print Setting Image Optimize SettingSpecify the Setting Setting on the MachineDisplaying the PictBridge Settings Screen For Before performing maintenance Routine MaintenanceWhen Printing Becomes Faint or Colors Are Incorrect Routine MaintenancePrint the nozzle check pattern Printing the Nozzle Check PatternIf There Are No Missing Lines and No White Streaks Examining the Nozzle Check PatternCheck the nozzle check pattern you printed If Lines Are Missing or White Streaks Are Present Start Print Head Cleaning Print Head CleaningConfirm the condition of the Print Head Print Head Deep CleaningStart Print Head Deep Cleaning Print the print head alignment pattern Aligning the Print HeadAdjust the print head position Getting the Ink Status Information Replacing a Fine CartridgeHandling Fine Cartridges Replacing Fine CartridgesRemove the empty Fine Cartridge Push down the Fine Cartridge Install the Fine Cartridge Prepare the replacement Fine cartridgeRoutine Maintenance Keeping the Best Printing Results When You Turn Off the MachineWhen You Are Not Using the Machine for a Long Time Cleaning the Platen Glass and Document Cover Cleaning Your MachineCleaning the Exterior of the Machine Cleaning the Paper Feed Roller Roller cleaning Maintenance/settings screen is displayed Cleaning the Inside of the Machine Bottom plate cleaningPerform bottom plate cleaning Cleaning the Protrusions Inside the Machine Troubleshooting TroubleshootingTroubleshooting57 An Error Message Is Displayed on the LCDAn Unintended Language Is Displayed on the LCD LCD Cannot Be Seen At All1Click Start then Computer Cannot Install the MP DriversTroubleshooting59 This device can perform faster Message Is Displayed Cannot Connect to Computer ProperlyType of the loaded paper? Troubleshooting61Print Results Not Satisfactory Colors Are Unclear Printed Surface Is Scratched/Paper Is Smudged Troubleshooting63White Streaks Printed Paper Curls or Has Ink BlotsReduce the Intensity setting. Then try printing again Colors Are Uneven or Streaked Print Result Not Satisfactory When CopyingTroubleshooting65 Printing Does Not StartMachine is not ready Does Not Feed ProperlyPaper Jams Troubleshooting67Writing Error/Output Error/Communication Error Error Message Appears on the Computer ScreenTroubleshooting69 Error No Is DisplayedError No /1710 Is Displayed Device Error Message Appears on a PictBridge CompliantPrinting Does Not Start Troubleshooting71Cannot Remove a Memory Card Cannot Print Properly from a Photo Index SheetOther Scanning Troubles Scanning ProblemsScanGear Wont Start Appendix73 How to Use the Documentation ProvidedRead this guide when starting to use the machine AppendixAppendix Reading the On-screen ManualsAppendix75 SpecificationsBrowser PapertypeLayout Operating System ProcessorBrowser Windows Html Help Viewer Appendix77Safety Precautions Safety PrecautionsSafety Precautions Machine Legal Limitations on Use of Your Product and Use of Images FCC Notice U.S.A. Only For 120V, 60Hz model Canon U.S.A., INC. Limited Warranty --- USA OnlyUsers in the U.S.A Regulatory InformationSafety Precautions Authorized Service Facility Carry-In /Mail-In Service USA Canon U.S.A., Inc One Canon Plaza Lake Success, NYIndex IndexCanon Specialty Papers Ordering InformationDescription Order # Canon INC QT5-1007-V01