Belkin F1DP108G, F1DP116G user manual Remote Console

Troubleshooting

Remote Console

Problem:

The Remote console login page will not display on my browser.

Solution:

•Verify that you are using Microsoft Internet Explorer 6.0 or higher.

•Verify that the ActiveX plug-in is installed and enabled for the web browser.

•A firewall may prevent access to the remote console. Verify that default ports 900, 901, and 902 for both HTTP and HTTPS are open. If you have selected your own ports, verify that the three consecutive ports are open based on the first port number you selected.

Problem:

The mouse does not sync after I align the mouse using the quick-access toolbar.

Solution:

•In the quick-access toolbar, click the “mouse” icon and select “Manual Settings”. Check that the correct operating system and mouse settings are selected. Refer to page 47.

•Use the quick-access toolbar and select “Auto video adjust” under “Video Settings”. Refer to page 53.

Problem:

I can’t switch to a different server using the server list on the quick-access toolbar.

Solution:

•Make sure you disable the security feature in the local OSD. Refer to page 64.

•If you have changed the hot key in the local OSD, make sure to upload a new switch-definition file (SDF). Refer to page 37.

•Make sure you have named the server in the Switch-Configuration page. Refer to page 36.

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