Star Micronics LC-6211 user manual Customer service information

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Customer service information

If you experience any technical difﬁculties with your Star printer, please refer to Appendix A How to deal with printing problems. This chapter describes easy methods to diagnose and resolve some of the problems which you may encounter.

For further technical support, you should ﬁrst contact your Authorized Star Dealer. If you require additional support, Star Micronics offers a wide variety of technical support services. Please use one of the telephone numbers listed below, depending on the country in which your Star printer was purchased.

Star Micronics Technical Hotline:
Hong Kong:	852-2795-2335
Australia:	61-2-748-4300
New Zealand:	64-9-570-1470
Star Micronics Bulletin Board Service:
Australia and New Zealand:	61-2-748-2960

Customer response

Star Micronics Co., Ltd. invites your suggestions and comments on your printer and this man- ual. Please address your correspondence to Attn: Product Manager

Worldwide Headquarters

STAR MICRONICS CO., LTD.

536 Nanatsushinya, Shimizu,

Shizuoka, 424, Japan

Australian Market

STAR MICRONICS PTY. LTD.

Unit A/107-115 Asquith Street,

Silverwater, NSW 2141

Australia

New Zealand Market

STAR MICRONICS (N.Z.) LTD.

64 Lunn Ave. Mount Wellington

P.O. Box 6255, Wellesley St.,

Auckland, New Zealand.

Asian Market

STAR MICRONICS ASIA LTD.

18/F Tower 2, Enterprise Square

9 Sheung Yuet Road, Kowloon Bay, HONG

KONG

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Contents LC-6211 Trademark acknowledgments About this manual ChapterContents Using the Printer with MS-DOS … Paper Handling …Page Printer Setup Choosing a place for the printerPrinter Setup Unpacking the printerGeneral guide General guideInstalling the platen knob Opening the front coverInstalling the ribbon cartridge Installing the ribbon cartridgeRemoving the ribbon cartridge Connecting to a power outlet and turning power on and off Connecting to a power outlet and turning power on and offLoading paper OFF OLoading paper Sheet guide Loading paper Printing on fanfold paper Parking fanfold paperUsing the tear-off function Unparking fanfold paperUnparking fanfold paper Connecting to your computer Connecting to your computer Switching between on-line and off-line Control Panel OperationsPaper loading Line feedPaper eject cut-sheet paper Form feed fanfold paperSetting the top of form position Clearing a top of form settingMicro feed Control Panel OperationsSetting the printing speed Setting the printing speedTear-off function Using the EDS Mode Category Setting OffEntering the EDS Mode Entering the EDS ModeEDS Mode Settings RAM UsageGraphics Direction Tear-offEDS Mode Settings Print ModePaper Out Line SpacingBanking Character Zero styleCharacter Table LengthPaper Handling Selecting paper typesCut-Sheet Paper Fanfold PaperAdjusting for paper thickness Paper HandlingAutomatic fanfold feeding Manual sheet feedingAutomatic fanfold feeding Fanfold Cut-sheet Release lever Manual sheet feeding Clearing paper jams Using the Printer with MS-DOS Setting up for printing with MS-DOSAppendix a Troubleshooting Testing the PrinterAdjusting the dot alignment Hexadecimal dumpTroubleshooting guide TroubleshootingProblem Possible Cause System software’s printer Printed on Ribbon is jammed Make sure that the ribbon Left margin moves to Paper is not loaded Checking system software settings in Windows To check the default printer selectionTo check the application printer selection Checking system software settings in MS-DOS To check the portAppendix B Speciﬁcations Printing Speed Pitch Draft cps/dpiEmulation Appendix C Interface Pin Outs Parallel InterfaceOptional Serial Interface Appendix D Character Sets Character Set #1 International Character SetFont and Character Set Control Commands Print Pitch Control CommandsAppendix E Printer Control Codes Printer Control CodesTop/Bottom Margin and Vertical Tab Commands Special Print Mode CommandsBit Image Graphic Commands Line Spacing Commands Form Feed and Related CommandsDownload Character Commands Horizontal Print Position Control Commands Other CommandsAppendix F Glossary Parallel 14, 15, 40 length MS-DOS Page Customer service information