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| 39 |
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Problem | Possible Cause | Recommended Action |
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Printer behaves erratically. | The interface cable is | Check to make sure that the |
| connected incorrectly or | printer interface cable is |
Printing suddenly stops. | damaged. | connected correctly. If it is, |
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| try a different cable. |
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| Static electricity caused by | Make sure that the printer is |
| interference from nearby | not too close to any devices |
| electrical devices or by low- | with electric motors or that |
| level humidity is affecting | raise the humidity level. |
| printer operation. |
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Checking system software settings in Windows
Whenever you have problems printing from a Windows application, you should check the following three things:
✓Is the printer you are using set as the default printer?
✓Is the printer you are using correctly selected in your application?
✓Is the correct port selected?
You should also refer to your Microsoft Windows User’s Guide for other information that might be helpful. If you still experience problems, consult with your software dealer.
To check the default printer selection
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❏
❏Check to see that the name of your Star printer is the default printer. If it is not,
❏Click on Close to return to the Control Panel window.
To check the application printer selection
❏Select Print from the application’s File menu, and a window appears listing available printers.
❏Check to see that the name of your Star printer is selected. If it is not, select it and try printing from your application again.