Cisco Systems ATA 188 manual Symptoms and Actions

Page 158

Chapter 9 Troubleshooting

Symptoms and Actions

Symptoms and Actions

Symptom Parameters with values set by using the web server interface or voice configuration menu revert to their original settings.

Possible Cause You are using TFTP for configuration (the UseTFTP parameter is set to 1). The Cisco ATA has a cached version of its configuration file stored in its flash memory; this is what displayed or played through the web server interface or voice configuration menu. If UseTFTP is set to 1, then the cached value of the Cisco ATA configuration file is synchronized with its configuration file located at the TFTP server. This synchronization update of the cached value occurs at approximate intervals determined by the CFGInterval parameter value as well as when the Cisco ATA powers up or resets.

Recommended Action If you are using TFTP for configuration, do not use the web server interface or voice configuration menu to modify the value of the Cisco ATA configuration file. Use the web server interface or voice configuration menu only to initially configure the Cisco ATA to contact the TFTP server for the Cisco ATA configuration file.

Symptom Unable to access the web configuration page.

Possible Cause Software versions earlier than 2.0 require the web configuration page to be enabled using option 80# on the voice configuration menu.

Recommended Action Upgrade the software.

Symptom The Cisco ATA does not seem to be configured using the TFTP server.

Possible Cause The TFTP server address is not properly set.

Recommended Action Ensure that the TftpURL is correctly set to the URL or IP address of the TFTP server that is hosting the configuration file for the Cisco ATA. If you are using DHCP to supply the TFTP server IP address, make sure that the TftpURL is set to 0. Also, unless the TftpURL is an IP address, be sure that the DNS1IP and DNS2IP values are properly set to resolve the TftpURL supplied by DHCP.

Symptom The Cisco ATA contacts the TFTP server more often than specified in the CfgInterval parameter.

Possible Cause The ToConfig parameter is not set to 0.

Recommended Action After the Cisco ATA has a valid configuration file, the ToConfig parameter must be set to 0. If it is not set to 0, the Cisco ATA will attempt to contact the TFTP server too frequently.

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (H.323)

9-2

OL-4008-01

 

 

Page 157 Page 159
Image 158
Page 157 Page 159
Contents Corporate Headquarters Customer Order Number OL-4008-01Copyright 2003, Cisco Systems, Inc All rights reserved N T E N T S IiiSafety Recommendations ToConfig Dhcp DNS1IP DNS2IP ViiUsing FAX Mode ViiiContacting TAC OL-4008-01 This preface includes the following sections OverviewAudience Chapter Description OrganizationConventions XiiXiii Related Documentation XivDocumentation CD-ROM Obtaining DocumentationWorld Wide Web Ordering DocumentationTechnical Assistance Center Obtaining Technical AssistanceCisco.com We appreciate your commentsXvii Cisco TAC Web SiteCisco TAC Escalation Center Xviii Cisco Analog Telephone Adaptor Overview Cisco ATA 186 as Endpoint in an H.323 Network Terminals GatewaysProxy Server GatekeepersMCUs Hardware Overview Cisco ATA 186-Rear ViewFunction Button Voice Codecs Supported Software FeaturesAdditional Supported Signaling Protocols Other Supported ProtocolsCisco ATA H.323 Services Supplementary Services Installation and Configuration OverviewFax Services Action ReferenceManual-upgrade method Upgrading the Cisco ATA SignalingImage by using the Tftp server-upgrade method or ImageInstalling the Cisco ATA Safety RecommendationsWhat You Need Installation ProcedureWhat the Cisco ATA Package Includes Procedure Cisco ATA 186 Rear Panel ConnectionsInstalling the Cisco ATA Installation Procedure Power-Down Procedure OL-4008-01 Configuring the Cisco ATA for H.323 Default Boot Load Behavior OpFlags VLANSetting,Parameter and Bits Reference OpFlags,Bits VLANSettingFeature ExampleAtadefault.cfg Configuration File, Steps Needed to Configure the Cisco ATABasic Configuration Steps in a Tftp Server Environment Upgrading the Signaling Image from a Tftp ServerConfiguration File from the Tftp Server, Basic Configuration Steps in a Non-TFTP Server EnvironmentConfiguring the Cisco ATA to Obtain its Refreshing or Resetting the Cisco ATA,Configurable Features and Related Parameters Configuring the Cisco ATA Using a Tftp ServerSetting Up the Tftp Server with Cisco ATA Software Creating Unique and Common Cisco ATA Configuration Files Save this file of Cisco ATA-specific parameters as SyntaxCommand Output Using atapname.exe Tool to Obtain MAC AddressCommand Example Using the EncryptKey Parameter and cfgfmt Tool Syntax examplesWithout Using a Dhcp Server, Atadefault.cfg Configuration FileUsing a Dhcp Server, Using a Dhcp Server Without Using a Dhcp Server Other Dhcp Options You Can SetVoice Configuration Menu DNS1IP DNS2IP NtpipUsing the Voice Configuration Menu Voice Menu Number FeaturesEntering Alphanumeric Values Key Alphanumeric CharactersWhere ipaddress is the IP address of the Cisco ATA Cisco ATA Web ConfigurationResetting the Cisco ATA to Factory Default Values UID0 Related Parameter Web Interface Access-Control ConfigurationRefreshing or Resetting the Cisco ATA OpFlags, page 5-33-BitHttp Procedure to Reset the Cisco ATA Upgrading the H.323 Signaling ImageHttp Procedure to Refresh the Cisco ATA Http Refresh and Reset Access-Control ConfigurationOL-4008-01 Important Basic H.323 Services Required ParametersSetting the Signaling Image to H.323 Mode Related Configuration Parameters Setting Up User IDs for the Cisco ATAUsing the Cisco ATA with an H.323 Gatekeeper UID0, UID1,LoginID0, LoginID1, UID0, UID1, Setting Up Gatekeeper Time-To-Live ValueSetting Up an Alternate H.323 Gatekeeper AltGk, AltGkTimeOut, ConnectMode,Establishing Authentication with Cisco H.323 Gatekeeper Gateway, GkOrProxy, Using the Cisco ATA Without an H.323 GatekeeperUsing Multiple Cisco ATAs Without an H.323 Gatekeeper IPDialPlan, Additional H.323 ServicesSetting the Audio Codecs LBRCodec, AudioMode,Configuring Audio Packet Settings Configuring Billable FeaturesConfiguring Hook Flash Timing Configuring the Call Waiting Permanent Default SettingConfiguring the Cisco ATA Refresh Interval Configuring the Mixing of Call Waiting Tone and AudioConfiguring Supplementary Service Behavior and Parameters Configuring On-hook delayConfiguring Reverse Audio Cut-Through Behavior Debugging DiagnosticsProgress Tones Polarity SettingsNetwork Timing Selecting Dtmf and Hookflash Transmission MethodsConnectMode, page 5-28-Bits 0 Setting Dial PlansSelecting H.323 Connection and H.245 Transmission Methods DialPlan,Configurable Features Related Parameters OL-4008-01 Parameters and Defaults Configuration Text File Template User Interface UI Parameter UIPasswordThis section contains only one parameter-UIPassword Sections that follow describe these parametersToConfig Configuration-Complete ParameterParameters for Configuration Method and Encryption UseTFTP SettingsRange Default Voice Configuration Menu Access Code TftpURLUseTFTP, CfgInterval, CfgIntervalEncryptKey UseTFTP, TftpURL,DHCP, StaticIp, StaticRoute, StaticNetMask, Network Parameters320 StaticRoute Voice Configuration Menu Access Code Related ParametersStaticIp DHCP, StaticRoute, StaticNetMask,DHCP, StaticIp, StaticNetMask, Account Information ParametersStaticNetMask 255.255.255.0UID1, PWD0, PWD1, UseLoginID, LoginID0, LoginID1, This parameter is the password for the Phone 1 portUID0, UID1, PWD1, UseLoginID, LoginID0, LoginID1, AutMethod, UID0, PWD0, PWD1, UseLoginID, LoginID0, LoginID1,This parameter is the password for the Phone 2 port GatewayLoginID1, PWD0, PWD1, UseLoginID, AutMethod, UseLoginIDLoginID0 AutMethod LoginID1LoginID0, PWD0, PWD1, UseLoginID, AutMethod, BitmapAltGk, AltGkTimeOut, GkTimeToLive, GkId, LoginID0, LoginID1, PWD0, PWD1, NTPIP, AltNTPIP,GkOrProxy, AltGk, AltGkTimeOut, GkTimeToLive, GkId, Gatekeeper ParametersInteger AltGkTimeOutAltGk 30 to 4294967295 secondsGkId Default RangeGkTimeToLive Not specifiedOperating Parameters Mode ParameterUse H.323 mode -Use SIP mode UseSIPMediaPort DNS2IP, UDPTOS, SigTimer, OpFlags, VLANSetting,UDPTOS, VLANSetting, LBRCodecAudioMode, page 5-20-Bits 1 TxCodec, RxCodec, NumTxFrames, AudioModeRxCodec, TxCodec, LBRCodec, ConnectMode, RxCodec,RxCodec Bit Number DefinitionLBRCodec, NumTxFrames, RxCodec, AudioMode, TxCodecLBRCodec, NumTxFrames, TxCodec, AudioMode, LBRCodec, RxCodec, TxCodec, NumTxFramesExamples CallFeatures Bit Number315 PaidFeaturesCallFeatures, CallCmd, CallerIdMethod, SigTimer, CallerIdMethod 316 Polarity0x00019e60 ConnectMode Use G.711A-law for fax pass-through codec TimeZoneUse G.711µ-law for fax pass-through codec 141 AltNTPIPNTPIP, AltNTPIP, AltNTPIP, TimeZone,917 NTPIP, TimeZone,916 SigTimer TftpURL, DHCP, VLANSetting, OpFlagsVLANSetting 0x0000002b Optional Feature ParametersNPrintf 324IPDialPlan Default Recommended ValuesRingOnOffTime DialPlan Additional DialPlan InformationAbout Dial Plan Commands Following dial planDial Plan Blocking In Rule Following dial plansRule to Support Hotline/Warmline Rule to Support Dial PrefixTone Parameter Syntax Call-Progress Tone ParametersList of Call-Progress Tone Parameters Each tone is specified by nine integers, as followsUse the following formula to calculate the scaling factor a How to Calculate Scaling FactorsRecommended Values 920 Default values for the nine-integer arraySpecific Call-Progress Tone Parameter Information 922 Cisco ATA plays the busy tone when the callee is busy921 923 924Maximum of 248 characters CallCmd925 CallFeatures, PaidFeatures, CallerIdMethod, SigTimer, 930OL-4008-01 Call Commands Call Command StructureSyntax CallCmd string has the following structureContext-Identifiers Identifier Context State of Cisco ATAIdentifier Input Sequence Input Sequence IdentifiersAction Identifiers Identifier ActionCall Command Example Hook-flash Cancel-the-call-attempt Retrieve-the-waiting-call Sweden Call Command Default Call Command BehaviorCall Command Default Table NotationsCall Command Behavior WFE cancels the call-Stop CWT and revert to Connected state CWTCall Command Behavior Call Command Behavior OL-4008-01 Configuring and Debugging Fax Services Using Fax Pass-through ModeAudioMode Configuring the Cisco ATA for Fax Pass-through modeThis setting translates to the following bitmap AudioMode, ConnectMode,This setting translates to the bitmap Configuring Cisco IOS Gateways to Enable Fax Pass-throughRecommended Setting Enable Fax Pass-through Mode, Disable Fax Relay Feature,Enable Fax Pass-through Mode Run the following commandDisable Fax Relay Feature Perform the commandUsing FAX Mode Configuring the Cisco ATA for Fax ModeConfiguring the Cisco IOS Gateway for Fax Mode Debugging the Cisco ATA 186/188 Fax ServicesConfiguring the Cisco ATA for Fax Mode on a Per-Call Basis Common Problems When Using IOS GatewaysFor fax pass-through mode, AudioMode should be set to Problem ActionCisco ATA, and 0x0012XXXX for the Phone 2 port PortAnalyzing prserv Output for Fax Sessions Using prserv for Diagnosing Fax ProblemsPrserv Overview Prserv Overview, Analyzing prserv Output for Fax Sessions,Log event Description Terminating-Gateway ExampleOriginating-Gateway Example Possible Reasons for FailureTo use rtpcatch, follow these steps Using rtpcatch for Diagnosing Fax ProblemsRtpcatch Overview Example of rtpcatch Output FilesExplanation CED tone Detected Analysis Fax relay mode Cisco fax relay modeAnalyzing rtpcatch Output for Fax Sessions Both sides use G.711 for the entire fax sessionExample 7-4 T38 Fax Relay Mode Possible Causes for Failure Using rtpcatch to Analyze Common Causes of FailureCisco fax relay option is not disabled on the gateway Possible Cause for FailureExample 7-9 Fax Pass-through Mode Failure Rtpcatch Limitations Definitions Upgrading the Signaling Image from a Tftp ServerSyntax of upgradecode Parameter Process Upgrading the Signaling Image ManuallyUpgradecode parameter value could be Preliminary Steps, Running the Executable File,Running the Executable File Upgrade RequirementsPreliminary Steps Procedure to Upgrade Signaling Image Upgrade Procedure and VerificationTo perform the upgrade, follow these steps Syntax Using a Web Browser, Using the Voice Configuration Menu, Confirming a Successful Signaling Image Upgrade Using a Web Browser Using the Voice Configuration Menu Troubleshooting General Troubleshooting TipsSymptoms and Actions Installation and Upgrade Issues Debugging Frequently Asked Questions Ring Load per RJ-11 FXS Port Maximum DistanceFeet 762 m Feet 975 mContacting TAC OL-4008-01 Common Supplementary Services Changing Call CommandsCancelling a Supplementary Service Making a Conference Call in the United States Caller IDCall-Waiting Caller ID Call Waiting in Sweden Making a Conference Call in SwedenCall Waiting in the United States Calling Line Identification PresentationAbout Calling Line Identification Restriction Calling Line Identification Restriction in SwedenTable B-1lists codes to return basic Cisco ATA information Voice Menu Option Code DescriptionUID0 or LoginID0 Table B-2lists configuration codesPassword associated with the primary phone line Password associated with the secondary phone lineUser ID telephone number for the Phone 1 port User ID telephone number for the Phone 2 portOption Code Description Dimensions Weight Physical SpecificationsThis section describes Cisco ATA specifications SpecificationImmunity Specifications Electrical SpecificationsEnvironmental Specifications Description SpecificationPhysical Interfaces Ringing CharacteristicsSoftware Specifications Appendix C Cisco ATA Specifications Software Specifications Sccp OL-4008-01 Signaling Supported H.323 MessagesStep Action Description Signaling ScenariosEndpoint-to-Gatekeeper Registration Table D-2 Log Listings Table D-2 Log Listings Endpoint-to-Endpoint Call Setup with a Common Gatekeeper Step Table D-4 Log Listings Table D-4 Log Listings Table D-4 Log Listings Table D-4 Log Listings Table D-4 Log Listings Table D-4 Log Listings Table D-4 Log Listings Call Setup from H.323 Network to Circuit Switched Network Action Description CSN/PSTNStep Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Null Table D-6 Log Listings GL-1 GL-2 GL-3 GL-4 GL-5 Signaling connection control partMessages can be part of Sgcp and Mgcp messages GL-6 Allow you to define your own customized markup language Business-class services for Internet telephonyTraffic GL-7GL-8 Numerics IN-1IN-2 IN-3 Environmental specifications C-2Ethernet ports Example configuration text file IN-4 Http resetHotline/warmline Http refresh Plar IN-5RJ-45 LED IN-6Troubleshooting IN-7IN-8
Related manuals
Manual 208 pages 28.48 Kb Manual 64 pages 26.31 Kb Manual 166 pages 49.11 Kb
Top Page Image Contents