Cisco Systems ATA 188 manual Debugging

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Chapter 9 Troubleshooting

Debugging

Symptom Voice prompt returns Upgrade not available message. This can only occur if you are using the executable-file upgrade method.

Possible Cause You are attempting to upgrade to the existing version.

Recommended Action You do not need to upgrade.

Symptom Voice prompt returns Upgrade failed message. This can only occur if you are using the executable-file upgrade method.

Possible Cause You have entered an incorrect IP address.

Recommended Action Enter the correct IP address.

Possible Cause Software image is corrupted.

Recommended Action Upgrade software image.

Symptom No dial tone.

Possible Cause No user ID was entered.

Recommended Action Enter the correct user ID.

Symptom Incorrect dial tone.

Possible Cause Check the web interface for your DialTone setting. The default is U.S.

Recommended Action Set the correct country DialTone value.

Debugging

The MS-DOS Windows-based debugging program tool, preserv.exe, is included in every software upgrade package. The tool is also available from Cisco TAC. The prserv program is used in conjunction with the NPrintf configuration parameter. This file serves as an upgrade server that captures debug information sent by the Cisco ATA software to your PC’s IP address and port number. This debug file (prserv.exe) compiles the information from the Cisco ATA into a readable log file. To capture this "NPRINTF" information, you must know the IP address of the PC using the prserv program, illustrated as follows:

IP address.port

where IP address is the IP address of your PC, and port is 9001. If another process on your PC already uses port 9001, you may use some other value (legal values are from 1024 to 65535). If no port value is entered, the default value is 9001.

To enter the IP address and port number, use voice menu option 81#. You must enter the IP address and port number in alphanumeric format, which requires entering the * key after every character entered. To enter the "." character, you must enter the sequence 1 1#.

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (H.323)

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OL-4008-01

 

 

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Contents Corporate Headquarters Customer Order Number OL-4008-01Copyright 2003, Cisco Systems, Inc All rights reserved N T E N T S IiiSafety Recommendations ToConfig Dhcp DNS1IP DNS2IP ViiUsing FAX Mode ViiiContacting TAC OL-4008-01 Audience OverviewThis preface includes the following sections Organization ConventionsChapter Description XiiXiii Related Documentation XivObtaining Documentation World Wide WebDocumentation CD-ROM Ordering DocumentationObtaining Technical Assistance Cisco.comTechnical Assistance Center We appreciate your commentsCisco TAC Escalation Center Cisco TAC Web SiteXvii Xviii Cisco Analog Telephone Adaptor Overview Cisco ATA 186 as Endpoint in an H.323 Network Terminals GatewaysMCUs GatekeepersProxy Server Hardware Overview Cisco ATA 186-Rear ViewFunction Button Software Features Additional Supported Signaling ProtocolsVoice Codecs Supported Other Supported ProtocolsCisco ATA H.323 Services Installation and Configuration Overview Fax ServicesSupplementary Services Action ReferenceUpgrading the Cisco ATA Signaling Image by using the Tftp server-upgrade method orManual-upgrade method ImageInstalling the Cisco ATA Safety RecommendationsWhat the Cisco ATA Package Includes Installation ProcedureWhat You Need Procedure Cisco ATA 186 Rear Panel ConnectionsInstalling the Cisco ATA Installation Procedure Power-Down Procedure OL-4008-01 Configuring the Cisco ATA for H.323 Default Boot Load Behavior VLANSetting, Parameter and Bits ReferenceOpFlags OpFlags,VLANSetting FeatureBits ExampleSteps Needed to Configure the Cisco ATA Basic Configuration Steps in a Tftp Server EnvironmentAtadefault.cfg Configuration File, Upgrading the Signaling Image from a Tftp ServerBasic Configuration Steps in a Non-TFTP Server Environment Configuring the Cisco ATA to Obtain itsConfiguration File from the Tftp Server, Refreshing or Resetting the Cisco ATA,Setting Up the Tftp Server with Cisco ATA Software Configuring the Cisco ATA Using a Tftp ServerConfigurable Features and Related Parameters Creating Unique and Common Cisco ATA Configuration Files Save this file of Cisco ATA-specific parameters as SyntaxCommand Example Using atapname.exe Tool to Obtain MAC AddressCommand Output Using the EncryptKey Parameter and cfgfmt Tool Syntax examplesUsing a Dhcp Server, Atadefault.cfg Configuration FileWithout Using a Dhcp Server, Using a Dhcp Server Without Using a Dhcp Server Other Dhcp Options You Can SetVoice Configuration Menu DNS1IP DNS2IP NtpipUsing the Voice Configuration Menu Voice Menu Number FeaturesEntering Alphanumeric Values Key Alphanumeric CharactersResetting the Cisco ATA to Factory Default Values Cisco ATA Web ConfigurationWhere ipaddress is the IP address of the Cisco ATA UID0 Web Interface Access-Control Configuration Refreshing or Resetting the Cisco ATARelated Parameter OpFlags, page 5-33-BitUpgrading the H.323 Signaling Image Http Procedure to Refresh the Cisco ATAHttp Procedure to Reset the Cisco ATA Http Refresh and Reset Access-Control ConfigurationOL-4008-01 Important Basic H.323 Services Required ParametersSetting the Signaling Image to H.323 Mode Setting Up User IDs for the Cisco ATA Using the Cisco ATA with an H.323 GatekeeperRelated Configuration Parameters UID0, UID1,Setting Up Gatekeeper Time-To-Live Value Setting Up an Alternate H.323 GatekeeperLoginID0, LoginID1, UID0, UID1, AltGk, AltGkTimeOut, ConnectMode,Establishing Authentication with Cisco H.323 Gatekeeper Using Multiple Cisco ATAs Without an H.323 Gatekeeper Using the Cisco ATA Without an H.323 GatekeeperGateway, GkOrProxy, Additional H.323 Services Setting the Audio CodecsIPDialPlan, LBRCodec, AudioMode,Configuring Audio Packet Settings Configuring Billable FeaturesConfiguring the Call Waiting Permanent Default Setting Configuring the Cisco ATA Refresh IntervalConfiguring Hook Flash Timing Configuring the Mixing of Call Waiting Tone and AudioConfiguring On-hook delay Configuring Reverse Audio Cut-Through BehaviorConfiguring Supplementary Service Behavior and Parameters Debugging DiagnosticsPolarity Settings Network TimingProgress Tones Selecting Dtmf and Hookflash Transmission MethodsSetting Dial Plans Selecting H.323 Connection and H.245 Transmission MethodsConnectMode, page 5-28-Bits 0 DialPlan,Configurable Features Related Parameters OL-4008-01 Parameters and Defaults Configuration Text File Template UIPassword This section contains only one parameter-UIPasswordUser Interface UI Parameter Sections that follow describe these parametersParameters for Configuration Method and Encryption Configuration-Complete ParameterToConfig Settings Range Default Voice Configuration Menu Access CodeUseTFTP TftpURLCfgInterval EncryptKeyUseTFTP, CfgInterval, UseTFTP, TftpURL,320 Network ParametersDHCP, StaticIp, StaticRoute, StaticNetMask, Voice Configuration Menu Access Code Related Parameters StaticIpStaticRoute DHCP, StaticRoute, StaticNetMask,Account Information Parameters StaticNetMaskDHCP, StaticIp, StaticNetMask, 255.255.255.0UID1, PWD0, PWD1, UseLoginID, LoginID0, LoginID1, This parameter is the password for the Phone 1 portUID0, UID1, PWD1, UseLoginID, LoginID0, LoginID1, AutMethod, UID0, PWD0, PWD1, UseLoginID, LoginID0, LoginID1,This parameter is the password for the Phone 2 port GatewayLoginID0 UseLoginIDLoginID1, PWD0, PWD1, UseLoginID, AutMethod, LoginID1 LoginID0, PWD0, PWD1, UseLoginID, AutMethod,AutMethod BitmapLoginID0, LoginID1, PWD0, PWD1, NTPIP, AltNTPIP, GkOrProxy, AltGk, AltGkTimeOut, GkTimeToLive, GkId,AltGk, AltGkTimeOut, GkTimeToLive, GkId, Gatekeeper ParametersAltGkTimeOut AltGkInteger 30 to 4294967295 secondsDefault Range GkTimeToLiveGkId Not specifiedMode Parameter Use H.323 mode -Use SIP modeOperating Parameters UseSIPDNS2IP, UDPTOS, SigTimer, OpFlags, VLANSetting, UDPTOS, VLANSetting,MediaPort LBRCodecAudioMode RxCodec, TxCodec,AudioMode, page 5-20-Bits 1 TxCodec, RxCodec, NumTxFrames, LBRCodec, ConnectMode, RxCodec,RxCodec Bit Number DefinitionLBRCodec, NumTxFrames, TxCodec, AudioMode, TxCodecLBRCodec, NumTxFrames, RxCodec, AudioMode, Examples NumTxFramesLBRCodec, RxCodec, TxCodec, CallFeatures Bit NumberCallFeatures, CallCmd, CallerIdMethod, SigTimer, PaidFeatures315 CallerIdMethod 0x00019e60 Polarity316 ConnectMode Use G.711µ-law for fax pass-through codec TimeZoneUse G.711A-law for fax pass-through codec AltNTPIP NTPIP, AltNTPIP,141 AltNTPIP, TimeZone,916 NTPIP, TimeZone,917 SigTimer TftpURL, DHCP, VLANSetting, OpFlagsVLANSetting Optional Feature Parameters NPrintf0x0000002b 324RingOnOffTime Default Recommended ValuesIPDialPlan DialPlan Additional DialPlan InformationAbout Dial Plan Commands Following dial planDial Plan Blocking In Rule Following dial plansRule to Support Hotline/Warmline Rule to Support Dial PrefixCall-Progress Tone Parameters List of Call-Progress Tone ParametersTone Parameter Syntax Each tone is specified by nine integers, as followsRecommended Values How to Calculate Scaling FactorsUse the following formula to calculate the scaling factor a Specific Call-Progress Tone Parameter Information Default values for the nine-integer array920 921 Cisco ATA plays the busy tone when the callee is busy922 923 924925 CallCmdMaximum of 248 characters CallFeatures, PaidFeatures, CallerIdMethod, SigTimer, 930OL-4008-01 Call Commands Call Command StructureSyntax CallCmd string has the following structureContext-Identifiers Identifier Context State of Cisco ATAInput Sequence Identifiers Action IdentifiersIdentifier Input Sequence Identifier ActionCall Command Example Hook-flash Cancel-the-call-attempt Retrieve-the-waiting-call Call Command Behavior Call Command DefaultSweden Call Command Default Table NotationsCall Command Behavior WFE cancels the call-Stop CWT and revert to Connected state CWTCall Command Behavior Call Command Behavior OL-4008-01 Configuring and Debugging Fax Services Using Fax Pass-through ModeConfiguring the Cisco ATA for Fax Pass-through mode This setting translates to the following bitmapAudioMode AudioMode, ConnectMode,Configuring Cisco IOS Gateways to Enable Fax Pass-through Recommended SettingThis setting translates to the bitmap Enable Fax Pass-through Mode, Disable Fax Relay Feature,Enable Fax Pass-through Mode Run the following commandDisable Fax Relay Feature Perform the commandUsing FAX Mode Configuring the Cisco ATA for Fax ModeDebugging the Cisco ATA 186/188 Fax Services Configuring the Cisco ATA for Fax Mode on a Per-Call BasisConfiguring the Cisco IOS Gateway for Fax Mode Common Problems When Using IOS GatewaysProblem Action Cisco ATA, and 0x0012XXXX for the Phone 2 portFor fax pass-through mode, AudioMode should be set to PortUsing prserv for Diagnosing Fax Problems Prserv OverviewAnalyzing prserv Output for Fax Sessions Prserv Overview, Analyzing prserv Output for Fax Sessions,Log event Description Terminating-Gateway ExampleOriginating-Gateway Example Possible Reasons for FailureRtpcatch Overview Using rtpcatch for Diagnosing Fax ProblemsTo use rtpcatch, follow these steps Example of rtpcatch Output FilesExplanation CED tone Detected Fax relay mode Cisco fax relay mode Analyzing rtpcatch Output for Fax SessionsAnalysis Both sides use G.711 for the entire fax sessionExample 7-4 T38 Fax Relay Mode Using rtpcatch to Analyze Common Causes of Failure Cisco fax relay option is not disabled on the gatewayPossible Causes for Failure Possible Cause for FailureExample 7-9 Fax Pass-through Mode Failure Rtpcatch Limitations Syntax of upgradecode Parameter Upgrading the Signaling Image from a Tftp ServerDefinitions Upgrading the Signaling Image Manually Upgradecode parameter value could beProcess Preliminary Steps, Running the Executable File,Preliminary Steps Upgrade RequirementsRunning the Executable File Upgrade Procedure and Verification To perform the upgrade, follow these stepsProcedure to Upgrade Signaling Image SyntaxUsing a Web Browser Confirming a Successful Signaling Image UpgradeUsing a Web Browser, Using the Voice Configuration Menu, Using the Voice Configuration Menu Troubleshooting General Troubleshooting TipsSymptoms and Actions Installation and Upgrade Issues Debugging Frequently Asked Questions Ring Load per RJ-11 FXS Port Maximum DistanceFeet 762 m Feet 975 mContacting TAC OL-4008-01 Cancelling a Supplementary Service Changing Call CommandsCommon Supplementary Services Call-Waiting Caller ID Caller IDMaking a Conference Call in the United States Making a Conference Call in Sweden Call Waiting in the United StatesCall Waiting in Sweden Calling Line Identification PresentationAbout Calling Line Identification Restriction Calling Line Identification Restriction in SwedenTable B-1lists codes to return basic Cisco ATA information Voice Menu Option Code DescriptionTable B-2lists configuration codes Password associated with the primary phone lineUID0 or LoginID0 Password associated with the secondary phone lineUser ID telephone number for the Phone 1 port User ID telephone number for the Phone 2 portOption Code Description Physical Specifications This section describes Cisco ATA specificationsDimensions Weight SpecificationElectrical Specifications Environmental SpecificationsImmunity Specifications Description SpecificationSoftware Specifications Ringing CharacteristicsPhysical Interfaces Appendix C Cisco ATA Specifications Software Specifications Sccp OL-4008-01 Signaling Supported H.323 MessagesEndpoint-to-Gatekeeper Registration Signaling ScenariosStep Action Description Table D-2 Log Listings Table D-2 Log Listings Endpoint-to-Endpoint Call Setup with a Common Gatekeeper Step Table D-4 Log Listings Table D-4 Log Listings Table D-4 Log Listings Table D-4 Log Listings Table D-4 Log Listings Table D-4 Log Listings Table D-4 Log Listings Call Setup from H.323 Network to Circuit Switched Network Action Description CSN/PSTNStep Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Null Table D-6 Log Listings GL-1 GL-2 GL-3 GL-4 Messages can be part of Sgcp and Mgcp messages Signaling connection control partGL-5 GL-6 Business-class services for Internet telephony TrafficAllow you to define your own customized markup language GL-7GL-8 Numerics IN-1IN-2 Ethernet ports Example configuration text file Environmental specifications C-2IN-3 Hotline/warmline Http refresh Http resetIN-4 Plar IN-5RJ-45 LED IN-6Troubleshooting IN-7IN-8
Related manuals
Manual 208 pages 28.48 Kb Manual 64 pages 26.31 Kb Manual 166 pages 49.11 Kb

ATA 188 specifications

The Cisco Systems ATA 188 is a versatile Analog Telephone Adapter designed to facilitate the integration of traditional telephone systems with Voice over Internet Protocol (VoIP) networks. This device has been key in bridging the gap between legacy telephony and modern IP-based communication, allowing users to leverage their existing analog phones while enjoying the benefits of digital connectivity.

One of the main features of the ATA 188 is its ability to connect regular analog phones to a VoIP network, enabling users to make and receive calls over the internet. This significantly reduces calling costs, especially for long-distance and international calls. The ATA 188 supports two phone lines, allowing simultaneous voice calls. This dual-line capability makes it a suitable choice for small businesses or home offices that require multiple lines without the need for extensive infrastructure.

The device is equipped with various technologies that enhance its functionality. It supports the Session Initiation Protocol (SIP) and H.323, making it compatible with a wide range of VoIP service providers. Additionally, the ATA 188 features Quality of Service (QoS) settings, which prioritize voice traffic over the internet, ensuring clear voice quality without interruptions or delays. This is essential for maintaining a professional communication experience, especially in business environments.

Another characteristic of the ATA 188 is its user-friendly configuration interface. It allows users to easily set up and manage their devices through a web-based portal. The configuration process is straightforward, with options to adjust settings such as codec selection, call features including call waiting, and call forwarding functionalities.

Security is also a priority for the ATA 188, as it provides robust protocols to protect call data. The device supports Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS) to encrypt voice traffic and manage signaling securely. This ensures that sensitive conversations remain confidential.

Overall, the Cisco Systems ATA 188 is a reliable and efficient solution for users looking to transition from traditional telephony to VoIP. Its dual-line capacity, compatibility with multiple VoIP standards, user-friendly configuration, and built-in security features make it a valuable asset for both personal and professional communication solutions. In an ever-evolving telecommunications landscape, the ATA 188 remains a relevant and practical choice for integrating legacy telephony with modern internet-based services.
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