Cisco Systems UBR10012 manual Displaying the Cisco IOS Software Version, Last reset from power-on

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Chapter 1 Basic Troubleshooting Tasks and Startup Issues

Displaying the Cisco IOS Software Version

2 Gigabit Ethernet/IEEE 802.3 interface(s)

4 Cable Modem network interface(s)

509K bytes of non-volatile configuration memory.

125440K bytes of ATA PCMCIA card at slot 1 (Sector size 512 bytes). 32768K bytes of Flash internal SIMM (Sector size 256KB). Configuration register is 0x2102

UBR10K-ROUTER1#

Displaying the Cisco IOS Software Version

Use the show version command to confirm that the router is running the proper version of Cisco IOS software and has a sufficient amount of system memory. The command also reports the system uptime and the method by which the system was powered up.

In the following sample of output from the show version command, some of the information that may be useful for troubleshooting appears in bold type:

UBR10K-ROUTER1# show version

Cisco Internetwork Operating System Software

IOS (tm) 10000 Software (UBR10K-P6-M), Released Version 12.2(8)BC2

Copyright (c) 1986-2002 by cisco Systems, Inc.

Compiled Thu 19-Apr-01 13:47 by skabar

Image text-base: 0x60008960, data-base: 0x612B0000

ROM: System Bootstrap, Version 12.0(9r)SL1, RELEASE SOFTWARE (fc1)

BOOTFLASH: 10000 Software (C10K-EBOOT-M), Released Version 12.2(1)

UBR10K-ROUTER1 uptime is 3 weeks, 21 hours, 43 minutes

System returned to ROM by power-on

System restarted at 13:00:51 PDT Mon Dec 13 2003

cisco uBR10000 (PRE-1-RP) processor with 393215K/131072K bytes of memory.

Processor board ID DEFGHIJKLMN

R7000 CPU at 262Mhz, Implementation 39, Rev 2.1, 256KB L2, 2048KB L3 Cache

Backplane version 1.0, 8 slot

Last reset from power-on

PXF processor tmc0 is running. PXF processor tmc1 is running.

2 TCCplus card(s)

1 FastEthernet/IEEE 802.3 interface(s)

2 Gigabit Ethernet/IEEE 802.3 interface(s)

4 Cable Modem network interface(s)

509K bytes of non-volatile configuration memory.

125440K bytes of ATA PCMCIA card at slot 1 (Sector size 512 bytes). 32768K bytes of Flash internal SIMM (Sector size 256KB). Configuration register is 0x2102

UBR10K-ROUTER1#

Cisco uBR10012 Universal Broadband Router Troubleshooting Guide

	OL-1237-01	1-3

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Contents Text Part Number OL-1237-01 Corporate HeadquartersCopyright 2001-2004, Cisco Systems, Inc All rights reserved N T E N T S ARP Traffic Testing with Digital Multimeters and Cable Testers B-1 OL-1237-01 Audience PurposeDocument Organization Related DocumentationChapter Description Ordering Documentation Obtaining DocumentationDocumentation Feedback Cisco.comObtaining Technical Assistance Cisco TAC WebsiteOpening a TAC Case TAC Case Priority Definitions Obtaining Additional Publications and Information Xii Basic Troubleshooting Tasks and Startup Issues Basic Troubleshooting ChecklistConfirming the Hardware Installation Displaying the Cisco IOS Software Version Last reset from power-onDisplaying System Environment Information Hardware Troubleshooting FlowchartTCC+ Cisco uBR10012 System Startup SequenceStartup Event Event Description AC PEM Faults PEM Faults and Fan Assembly FailuresColor Description Fault Symptom Corrective ActionDC PEM Faults DC PEM Front Panel original model, UBR10-PWR-DC 2400W AC-Input Power Shelf DC OK Other Electrical ProblemsFault AC OKFan Assembly Module Fan Assembly Module FaultsFan Assembly Air Circulation Pattern Symptom Steps to Take Single FAN FailureMULTI-FAN Failure LED OL-1237-01 Troubleshooting PRE-1 Modules PRE Module Not Supported PRE-1 Module Status ScreenMessage Description IOS RUN Booting Up with Redundant PRE-1 ModulesIOS Prot IOS IntfPRE-1 Module Faults LED Fault Steps to TakeC10000config#interface fastethernet0/0/0 Ethernet Connection ProblemsConsole Port Serial Connection Problems Troubleshooting System Crashes Troubleshooting Common System ProblemsARP Traffic High CPU Utilization ProblemsRouterconfig-if# ip access-groupnumber Cpuhog Errors Debug and System MessagesExec and Virtual Exec Processes Invalid Scheduler Allocate Configuration Interrupts are Consuming a Large Amount of ResourcesIP Input Processing Bus Errors Problems with Access ListsSnmp Traffic Region Manager Start End Sizeb Class Media Name 0x0A000000 Alignment Errors Memory ProblemsMemory Parity Errors Low Memory ErrorsParticle Pool Fallbacks Spurious Interrupts Spurious Memory Accesses OL-1237-01 Troubleshooting Line Cards Command Description General Information for Troubleshooting Line Card CrashesSIG Value SIG Name Error Reason Cache Parity Errors SigerrorSigreload Bus Errors Software-Forced Crashes Troubleshooting Line Cards TCC+ Front Panel Power MaintenanceStatus Description Fault Type Response Show controllers clock-reference command Troubleshooting the OC-12 Packet-Over-SONET Line Card Fault Corrective Action RX CARRIER-B ActiveRX CARRIER-A PASS-THROUGH EnabledSRP EnableFail POSSync WrapPass Thru Gigabit Ethernet Line Card Faceplate and LED Descriptions Troubleshooting the Gigabit Ethernet Line CardGigabit Ethernet Line Card Faults and Recommended Responses OL-1237-01 Password Recovery Procedure Password Recovery Procedure OverviewPress Return. The user Exec prompt appears Change all three passwords using the following commands OL-1237-01 Unsupported Frame Relay Commands Unsupported CommandsMlppp Commands Hccp CommandsUnsupported Telco-Return Commands Unsupported Mpls VPN CommandsUnsupported PPP Commands Spectrum Management CommandsOL-1237-01 Equipment Description Testing with Digital Multimeters and Cable TestersTesting with TDRs and OTDRs Testing with TDRsTesting with OTDRs Testing with Breakout Boxes, Fox Boxes, and BERTs/BLERTs Testing with Network MonitorsTesting with Network Analyzers Blert Enable LEDActive LED BertPOWER, OC-12 DPT/SRP POWER, TCC+ ENABLE, OC-48 DPT/POSMAINTENANCE, OC-12 SRP/DPT MAINTENANCE, TCC+TX, OC-48 DPT/POS WRAP, OC-48 DPT/POS Maintenance LEDPower LED STATUS, OC-12 DPT/SRP STATUS, TCC+ SYNC, OC-48 DPT/POSRX Pkts LED OC-12 DPT/SRP TCC+Present LED TCC+ RX Carrier LED RX LEDTDR B-2 TX LED OC-48 DPT/POSWrap LED IN-6