Cisco Systems UBR10012 manual Displaying System Environment Information

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Chapter 1 Basic Troubleshooting Tasks and Startup Issues

Displaying System Environment Information

Displaying System Environment Information

Use the show environment command to display the basic system environment status, to verify the following:

Make sure the system operating temperature is equal to or less than 41° F at the inlet and 104° F degrees at the core (5° C and 40° C).

That the fan assembly module is installed in the chassis and operating properly.

Report the operational status of the PEMs and blower

If the operating temperature is not between 41° F and 104° F, refer to the “Fan Assembly Module Faults” section on page 2-7.

The following example is sample output from the show environment command for a system with two DC PEMs installed:

UBR10K-ROUTER1# show environment

Temperature

normal:chassis inlet measured at 29C/84F

Temperature

normal:chassis core measured at 39C/98F

Fan: OK

 

 

 

Power Entry

Module 0 type DC status:

OK

Power Entry

Module 0 Power:

555w

Power Entry

Module 0

Voltage:

62v

Power Entry

Module 1

type DC status:

OK

Power Entry

Module 1

Power:

558w

Power Entry

Module 1

Voltage:

62v

UBR10K-ROUTER1#

Hardware Troubleshooting Flowchart

Use Figure 1-1to determine which component of your Cisco uBR10012 router is malfunctioning. Figure 1-1describes a series of hardware dependent startup events that must take place for a

Cisco uBR10012 router to allow the passage of IP traffic. At each main point of the flowchart, there are pointers to the chapters in this guide that describe how to troubleshoot individual pieces of hardware.

Note This flowchart does not address software configuration problems.

Cisco uBR10012 Universal Broadband Router Troubleshooting Guide

1-4

OL-1237-01

 

 

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Contents Corporate Headquarters Text Part Number OL-1237-01Copyright 2001-2004, Cisco Systems, Inc All rights reserved N T E N T S ARP Traffic Testing with Digital Multimeters and Cable Testers B-1 OL-1237-01 Purpose AudienceRelated Documentation Document OrganizationChapter Description Obtaining Documentation Documentation FeedbackCisco.com Ordering DocumentationCisco TAC Website Obtaining Technical AssistanceOpening a TAC Case Obtaining Additional Publications and Information TAC Case Priority DefinitionsXii Basic Troubleshooting Checklist Basic Troubleshooting Tasks and Startup IssuesConfirming the Hardware Installation Last reset from power-on Displaying the Cisco IOS Software VersionHardware Troubleshooting Flowchart Displaying System Environment InformationCisco uBR10012 System Startup Sequence TCC+Startup Event Event Description PEM Faults and Fan Assembly Failures AC PEM FaultsFault Symptom Corrective Action Color DescriptionDC PEM Faults DC PEM Front Panel original model, UBR10-PWR-DC 2400W AC-Input Power Shelf Other Electrical Problems FaultAC OK DC OKFan Assembly Module Faults Fan Assembly ModuleFan Assembly Air Circulation Pattern Single FAN Failure Symptom Steps to TakeMULTI-FAN Failure LED OL-1237-01 Troubleshooting PRE-1 Modules PRE-1 Module Status Screen PRE Module Not SupportedMessage Description Booting Up with Redundant PRE-1 Modules IOS ProtIOS Intf IOS RUNPRE-1 Module Faults Fault Steps to Take LEDEthernet Connection Problems C10000config#interface fastethernet0/0/0Console Port Serial Connection Problems Troubleshooting Common System Problems Troubleshooting System CrashesHigh CPU Utilization Problems ARP TrafficRouterconfig-if# ip access-groupnumber Debug and System Messages Cpuhog ErrorsExec and Virtual Exec Processes Interrupts are Consuming a Large Amount of Resources Invalid Scheduler Allocate ConfigurationIP Input Processing Problems with Access Lists Bus ErrorsSnmp Traffic Region Manager Start End Sizeb Class Media Name 0x0A000000 Memory Problems Alignment ErrorsLow Memory Errors Memory Parity ErrorsParticle Pool Fallbacks Spurious Interrupts Spurious Memory Accesses OL-1237-01 Troubleshooting Line Cards General Information for Troubleshooting Line Card Crashes Command DescriptionSIG Value SIG Name Error Reason Sigerror Cache Parity ErrorsSigreload Bus Errors Software-Forced Crashes Troubleshooting Line Cards TCC+ Front Panel Maintenance PowerStatus Description Fault Type Response Show controllers clock-reference command Troubleshooting the OC-12 Packet-Over-SONET Line Card Fault Corrective Action Active RX CARRIER-BRX CARRIER-A Enabled PASS-THROUGHEnable FailPOS SRPWrap SyncPass Thru Troubleshooting the Gigabit Ethernet Line Card Gigabit Ethernet Line Card Faceplate and LED DescriptionsGigabit Ethernet Line Card Faults and Recommended Responses OL-1237-01 Password Recovery Procedure Overview Password Recovery ProcedurePress Return. The user Exec prompt appears Change all three passwords using the following commands OL-1237-01 Unsupported Commands Unsupported Frame Relay CommandsHccp Commands Mlppp CommandsUnsupported Mpls VPN Commands Unsupported PPP CommandsSpectrum Management Commands Unsupported Telco-Return CommandsOL-1237-01 Testing with Digital Multimeters and Cable Testers Equipment DescriptionTesting with TDRs Testing with TDRs and OTDRsTesting with OTDRs Testing with Network Monitors Testing with Breakout Boxes, Fox Boxes, and BERTs/BLERTsTesting with Network Analyzers Enable LED Active LEDBert BlertENABLE, OC-48 DPT/POS MAINTENANCE, OC-12 SRP/DPTMAINTENANCE, TCC+ POWER, OC-12 DPT/SRP POWER, TCC+Maintenance LED Power LEDSTATUS, OC-12 DPT/SRP STATUS, TCC+ SYNC, OC-48 DPT/POS TX, OC-48 DPT/POS WRAP, OC-48 DPT/POSOC-12 DPT/SRP TCC+ Present LED TCC+RX Carrier LED RX LED RX Pkts LEDTX LED OC-48 DPT/POS TDR B-2Wrap LED IN-6