Cisco Systems UBR10012 manual Confirming the Hardware Installation

Page 14

Chapter 1 Basic Troubleshooting Tasks and Startup Issues

Confirming the Hardware Installation

Confirming the Hardware Installation

Start troubleshooting the installation by issuing the show hardware command. The show hardware command displays all hardware components that are recognized by the system. These components can include the following:

Performance Routing Engine (PRE-1) modules (minimum of one, maximum of two)

FastEthernet Interface (onboard the active PRE-1 module)

Cable Interface line cards (minimum of one, maximum of eight):

Cisco uBR10-MC5X20S-D

Cisco uBR-LCP2-MC16C

Cisco uBR-LCP2-MC16E

Cisco uBR-LCP2-MC16S

Cisco uBR-LCP2-MC28C

WAN interface uplink line cards (minimum of one, maximum of four):

Cisco uBR10-1GE Gigabit Ethernet (GigE)

Cisco uBR10-1OC12/P-SMI Packet Over SONET (POS)

Cisco uBR10-SRP-OC12SML Dynamic Packet Transport (DPT) Spatial Reuse Protocol (SRP)

Cisco uBR10-OC-48 DPT/POS

Timing, Communication and Control Plus (TCC+) card (minimum of one, maximum of two)

If an installed item does not appear in the command output, make sure the item is properly installed. For example, make sure the line cards are fully inserted into the slot and the captive screws are tightened. If the problem persists, consult the Cisco uBR10012 release notes to confirm that this is not an existing problem. Finally, you should consider replacing the component.

The following example shows typical output from the show hardware command:

UBR10K-ROUTER1#show hardware

Cisco Internetwork Operating System Software

IOS (tm) 10000 Software (UBR10K-P6-M), Released Version 12.2(8)BC2

Copyright (c) 1986-2002 by cisco Systems, Inc.

Compiled Mon 12-Aug-02 17:53 slacmar

Image text-base: 0x60008940, data-base: 0x61730000

ROM: System Bootstrap, Version 12.0(9r)SL2, RELEASE SOFTWARE (fc1)

BOOTLDR: 10000 Software (C10K-EBOOT-M), Version 12.0(17)ST, RELEASE SOFTWARE)

UBR10K-ROUTER1 uptime is 3 weeks, 21 hours, 43 minutes

System returned to ROM by power-on

System restarted at 13:00:51 PDT Mon Dec 13 2003

System image file is “disk0:/ubr10k-k9p6-mz”

cisco uBR10000 (PRE1-RP) processor with 425983K/98304K bytes of memory.

Processor

board ID DEFGHIJKLMN

R7000 CPU

at 262Mhz, Implementation 39, Rev 2.1, 256KB L2, 2048KB L3 Cache

Backplane

version 1.0, 8 slot

Last reset from power-on

PXF processor tmc0 is running.

PXF processor tmc1 is running.

2

TCCplus card(s)

1

FastEthernet/IEEE 802.3 interface(s)

 

 

 

Cisco uBR10012 Universal Broadband Router Troubleshooting Guide

 

 

 

 

1-2

 

 

OL-1237-01

 

 

 

 

 

Image 14
Contents Corporate Headquarters Text Part Number OL-1237-01Copyright 2001-2004, Cisco Systems, Inc All rights reserved N T E N T S ARP Traffic Testing with Digital Multimeters and Cable Testers B-1 OL-1237-01 Purpose AudienceChapter Description Document OrganizationRelated Documentation Cisco.com Obtaining DocumentationDocumentation Feedback Ordering DocumentationOpening a TAC Case Obtaining Technical AssistanceCisco TAC Website Obtaining Additional Publications and Information TAC Case Priority DefinitionsXii Basic Troubleshooting Checklist Basic Troubleshooting Tasks and Startup IssuesConfirming the Hardware Installation Last reset from power-on Displaying the Cisco IOS Software VersionHardware Troubleshooting Flowchart Displaying System Environment InformationCisco uBR10012 System Startup Sequence TCC+Startup Event Event Description PEM Faults and Fan Assembly Failures AC PEM FaultsFault Symptom Corrective Action Color DescriptionDC PEM Faults DC PEM Front Panel original model, UBR10-PWR-DC 2400W AC-Input Power Shelf AC OK Other Electrical ProblemsFault DC OKFan Assembly Module Faults Fan Assembly ModuleFan Assembly Air Circulation Pattern MULTI-FAN Failure LED Symptom Steps to TakeSingle FAN Failure OL-1237-01 Troubleshooting PRE-1 Modules Message Description PRE Module Not SupportedPRE-1 Module Status Screen IOS Intf Booting Up with Redundant PRE-1 ModulesIOS Prot IOS RUNPRE-1 Module Faults Fault Steps to Take LEDEthernet Connection Problems C10000config#interface fastethernet0/0/0Console Port Serial Connection Problems Troubleshooting Common System Problems Troubleshooting System CrashesHigh CPU Utilization Problems ARP TrafficRouterconfig-if# ip access-groupnumber Exec and Virtual Exec Processes Cpuhog ErrorsDebug and System Messages IP Input Processing Invalid Scheduler Allocate ConfigurationInterrupts are Consuming a Large Amount of Resources Snmp Traffic Bus ErrorsProblems with Access Lists Region Manager Start End Sizeb Class Media Name 0x0A000000 Memory Problems Alignment ErrorsLow Memory Errors Memory Parity ErrorsParticle Pool Fallbacks Spurious Interrupts Spurious Memory Accesses OL-1237-01 Troubleshooting Line Cards General Information for Troubleshooting Line Card Crashes Command DescriptionSIG Value SIG Name Error Reason Sigreload Cache Parity ErrorsSigerror Bus Errors Software-Forced Crashes Troubleshooting Line Cards TCC+ Front Panel Status Description PowerMaintenance Fault Type Response Show controllers clock-reference command Troubleshooting the OC-12 Packet-Over-SONET Line Card Fault Corrective Action RX CARRIER-A RX CARRIER-BActive Enabled PASS-THROUGHPOS EnableFail SRPPass Thru SyncWrap Troubleshooting the Gigabit Ethernet Line Card Gigabit Ethernet Line Card Faceplate and LED DescriptionsGigabit Ethernet Line Card Faults and Recommended Responses OL-1237-01 Password Recovery Procedure Overview Password Recovery ProcedurePress Return. The user Exec prompt appears Change all three passwords using the following commands OL-1237-01 Unsupported Commands Unsupported Frame Relay CommandsHccp Commands Mlppp CommandsSpectrum Management Commands Unsupported Mpls VPN CommandsUnsupported PPP Commands Unsupported Telco-Return CommandsOL-1237-01 Testing with Digital Multimeters and Cable Testers Equipment DescriptionTesting with OTDRs Testing with TDRs and OTDRsTesting with TDRs Testing with Network Monitors Testing with Breakout Boxes, Fox Boxes, and BERTs/BLERTsTesting with Network Analyzers Bert Enable LEDActive LED BlertMAINTENANCE, TCC+ ENABLE, OC-48 DPT/POSMAINTENANCE, OC-12 SRP/DPT POWER, OC-12 DPT/SRP POWER, TCC+STATUS, OC-12 DPT/SRP STATUS, TCC+ SYNC, OC-48 DPT/POS Maintenance LEDPower LED TX, OC-48 DPT/POS WRAP, OC-48 DPT/POSRX Carrier LED RX LED OC-12 DPT/SRP TCC+Present LED TCC+ RX Pkts LEDWrap LED TDR B-2TX LED OC-48 DPT/POS IN-6