Patton electronic 3088 Series Contact information, Patton support headquarters in the USA

Page 65

Model 3088 Series User Manual

8 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

Patton support headquarters in the USA

Online support: available at www.patton.com

E-mail support: e-mail sent to support@patton.com will be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007

Fax: +1 (253) 663-5693

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

Online support: available at www.patton-inalp.com

E-mail support: e-mail sent to support@patton-inalp.comwill be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55

Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement.

Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Introduction

65

Image 65
Contents Shdsl NTU with fixed serial interface Mailsupport@patton.com Summary Table of Contents Table of Contents RocketLink-G installation Software Upgrade Factory default values List of Figures List of Tables Structure About this guideAudience Impaired functioning PrecautionsSafety when working with electricity General observations Typographical conventions used in this documentGeneral conventions Convention MeaningGeneral information Chapter contentsSerial interface types FeaturesRocketLink-G 3088 overview External AC universal power supply Power input connectorExternal 48 VDC power supply Configuration Introduction Software CLI configurationHardware DIP-switch configuration E1-CRC Parameter Description Possible ValuesAMI 3088 K/T Models Configuring the DIP switchesSoftware upgrades System reset modeConfiguration reset to factory defaults DIP switch settingsPosition Function S1-1 S1-2 S1-3 S1-4 S1-5 S1-6 S1-7 Data Rate kbps 2368 S1-8 TX Clock RocketLink-G models 3088/CA and 3088/D S2-4 through S2-5 Clock Mode Models 3088/CA and DS2-2 Line Probe Models 3088/CA and D S2-3 Annex A/B Models 3088/CA and DCPE-Side Modem CO-Side Modem S2-6 SettingS2-6 DTE Loops RocketLink-G models 3088/CA only Model 3088/K and 3088/T S1 DIP-Switch Functions 128 S1-7 and S1-8 Line Build Out Models 3088/K and 3088/T S2-4 through S2-5 Clock Mode Models 3088/K and 3088/TS2-2 Line Code Models 3088/K and 3088/T S2-3 Annex A/B Models 3088/K and 3088/TConsole S2-6 through S2-8 Line Type Models 3088/K and 3088/TReserved S2-6 S2-7 S2-8 Line TypeConfiguration DSL Line Condition Good or Poor Help Commands DSL Configuration Commands System Configuration CommandsSystem Status Commands DSL Clear Errcntrs Command DSL Status CommandT1/E1 Configuration Commands Startup Delay Interval Interval totintRemote Console T1/E1 Status CommandsExample Command Line Interface Session RocketLink Plug ‘n’ Play Typical RocketLink Plug ‘n’ Play Application RocketLink-G installation Connecting the twisted pair interface InstallationConnecting the Model 3088/CA V.35 to a DCE device Connecting the Model 3088/CA V.35 serial interfaceConnecting the Model 3088/CA V.35 to a DTE device Connecting the Model 3088/D X.21 to a DCE or DTE device Connecting the Model 3088/D X.21 serial interfaceOpening the Case Connecting the Model 3088/D to X.21 DTE or DCEConnecting the Model 3088/K to an E1 Network Connecting the Model 3088/K serial interfaceConnect twisted pair 120 ohm to E1 network Connecting dual coaxial cable 75 ohm to E1 networkConnect Twisted Pair 100 ohm to T1 Network Connecting the Model 3088/T T1 serial interfaceExternal AC universal power supply Connecting powerTo Power Supply Jack DC PowerOperation Power Green Power-upLED status monitors DSL GreenTM/ER Red Term Green Models C and DLOS Red Models K and T Test modesPatterns LoopbacksRemote console operation Establishing a Remote Console Session How to ConnectLog in to 3088 Near End How to DisconnectRemote control session with LAL diagram Differences in Local and Remote Control Session BehaviorRemote console operation Software Upgrade Software Upgrade Reset configuration to factory defaults Reset configuration to factory defaults Contacting Patton for assistance Patton support headquarters in the USA Warranty coverageContact information Returns for credit Out-of-warranty serviceReturn for credit policy RMA numbersAppendix a Compliance information Compliance SafetyFCC Part 68 Acta Statement Pstn RegulatoryCE Declaration of Conformity Radio and TV Interference FCC PartIndustry Canada Notice Authorized European Representative Appendix B Specifications Diagnostics Serial connectorClocking modes DTE rateTerm Green ConfigurationPower and power supply specifications Line coding Transmission lineLine rates DSL line Line interfaceAppendix C Factory default values Parameter Default value Factory default values for software-configurable parametersB8ZS Appendix D Factory replacement parts and accessories Model # Description Factory replacement parts and accessoriesAppendix E Interface pinouts RJ-11 non-shielded DSL port Pin # SignalInterface T1/E1 interfaceRS-232 console interface pin assignments Sub-15 female connector DTE/DCE orientation

3088 Series specifications

The Patton Electronics 3088 Series is a robust solution tailored for businesses seeking reliable and efficient data connectivity. This series encompasses a range of devices designed to meet the growing demands of modern networking, particularly in environments that require resilient and secure communications.

One of the standout features of the 3088 Series is its versatile connectivity options. The devices support multiple interfaces, including Ethernet and serial connections, allowing for easy integration into existing infrastructures. This flexibility enables organizations to transition smoothly from outdated systems to state-of-the-art technology without extensive reconfiguration.

The 3088 Series also employs advanced protocols to ensure data integrity and security. Mechanisms such as error correction and data encryption are built into the architecture, safeguarding sensitive information from potential breaches. This is particularly important for industries that handle private data, such as healthcare or finance, where compliance with regulations is critical.

In addition to its connectivity features, the 3088 Series prioritizes ease of use and management. Each device is designed with user-friendly interfaces that simplify configuration and monitoring tasks. Comprehensive management options allow network administrators to efficiently track performance, modify settings, and troubleshoot issues remotely, thereby reducing downtime and maintaining productivity.

Furthermore, the 3088 Series emphasizes durability and reliability, making it suitable for demanding applications. Built using high-quality materials, these devices are engineered to withstand environmental stresses, making them ideal for industrial and outdoor deployments. This resilience contributes to lower maintenance costs and longer lifecycle.

The series is also designed with scalability in mind. As businesses grow and their networking needs evolve, the 3088 Series can adapt accordingly. This feature ensures that organizations can expand their capabilities without completely overhauling their systems, providing a cost-effective long-term solution.

Overall, the Patton Electronics 3088 Series stands out as a powerful and flexible platform for data communications. Its combination of versatile connectivity, high-level security features, ease of management, durability, and scalability render it an ideal choice for organizations looking to future-proof their networking infrastructures. As businesses continue to evolve in a digitally driven landscape, the 3088 Series provides a reliable backbone to support their communication needs.