ZyXEL Communications AES-100 manual Customer Support

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AES-100 User’s Guide

Customer Support

If you have questions about your ZyXEL product or desire assistance, contact ZyXEL Communications Corporation offices worldwide, in one of the following ways:

Contacting Customer Support

When you contact your customer support representative, have the following information ready:

Product model and serial number.

Firmware version information.

Warranty information.

Date you received your product.

Brief description of the problem and the steps you took to solve it.

 

 

 

 

 

METHOD

E-MAIL: SUPPORT

TELEPHONE

WEB SITE

REGULAR MAIL

LOCATION

SALES

FAX

FTP SITE

 

 

 

 

 

 

Worldwide

support@zyxel.com.tw

+886-3-578-3942

www.zyxel.com

ZyXEL Communications

 

support@europe.zyxel.com

 

www.europe.zyxel.com

Corp., 6 Innovation

 

 

Road II, Science-Based

 

sales@zyxel.com.tw

+886-3-578-2439

ftp.europe.zyxel.com

Industrial Park,

 

HsinChu, Taiwan 300,

 

 

 

 

 

 

 

 

R.O.C.

 

 

 

 

 

North Am erica

support@zyxel.com

+1-714-632-0882

www.zyxel.com

ZyXEL Communications

 

 

800-255-4101

 

Inc., 1650 Miraloma

 

 

 

Avenue, Placentia, CA

 

sales@zyxel.com

+1-714-632-0858

ftp.zyxel.com

92870, U.S.A.

 

 

 

 

 

 

 

Scandinavia

support@zyxel.dk

+45-3955-0700

www.zyxel.dk

ZyXEL Communications

 

sales@zyxel.dk

+45-3955-0707

ftp.zyxel.dk

A/S, Columbusvej 5,

 

2860 Soeborg,

 

 

 

 

Denmark.

 

 

 

 

 

Austria

support@zyxel.at

+43-1-4948677-0

www.zyxel.at

ZyXEL Communications

 

 

 

 

Services GmbH.

 

sales@zyxel.at

+43-1-4948678

ftp.zyxel.at

Thaliastrasse

 

 

 

 

125a/2/2/4 A-1160

 

 

 

 

Vienna, Austria.

 

 

 

 

 

Germany

support@zyxel.d e

+49-2405-6909-0

www.zyxel.de

ZyXEL Deutschland

 

sales@zyxel.de

+49-2405-6909-99

 

GmbH. Adenauerstr.

 

 

20/A4 D-52146

 

 

 

 

Wuerselen, Germany.

 

 

 

 

 

Malaysia

support@zyxel.com.my

+603-795-44-688

www.zyxel.com.my

Lot B2-06, PJ Industrial

 

 

 

 

Park, Section 13, Jalan

 

sales@zyxel.com.my

+603-795-34-407

 

Kemajuan, 46200

 

 

Petaling Jaya Selangor

 

 

 

 

 

 

 

 

Darul Ehasn, Malaysia

 

 

 

 

 

 

 

 

 

 

Customer Support

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Contents AES-100 Copyright ZyXEL Limited Warranty Interference Statements and Warnings Customer Support Table of Contents Table of Contents Vii Viii Table of Contents List of Figures 11-4 Preface Chapter Getting to Know the AES-100 FeaturesProtocol MTU Application BenefitsISP Application Physical SpecificationsCompact Design for Limited Space Scalable Platform for Future ExpansionDimensions Page Chapter Hardware Overview Additional Installation RequirementsUnpacking the AES-100 Front PanelFront Panel LEDs Console PortFront Panel Ports Rear Panel Adsl Port ConnectionsConnecting the Power Cord to the AES-100 and a Power Source Console Connection Chapter Software ConfigurationCommand Line Interface System Commands Command StructureUptime Command Version CommandPasswd Command Restart CommandConfig Print Command Config Save CommandPage Configured Vs. Actual Speed Chapter Adsl ConfigurationDefault Settings Adsl StandardsDisable Ports Command Adsl CommandsDisable Port Command Linedata Command Enable Port CommandEnable Ports Command Lineinfo Command Lineperf Command List Port Command Linerate CommandSet Ports Command List Ports CommandSet Port Command Show Ports Command Show Port CommandEthernet Commands Mbps Ethernet Port ConfigurationSet Duplex Command Status CommandMbps Ethernet Port Configuration Default Settings of Port-Based Vlan Chapter Bridge ConfigurationBridge Port Numbers Port-Based VlanDevice Command Bridge CommandsFilter Command Filterage CommandFlush Command Port-Based Vlan CommandsInfo Command Portfilter CommandBridge Bridge portfilter 2 1 Bridge portfilter 3 1 Example of Modified Vlan Port Example of Modified Vlan Settings Setting the IP Address Chapter IP ConfigurationConfig Command General IP CommandsStatistics Command Ping CommandPage Snmp Management Chapter Remote ManagementManagement by Telnet Supported MIBs Snmp Access ConfigurationSnmp Access Read/Write Command Snmp Access Delete command Snmp Trap ConfigurationSnmp Access Flush Command Snmp Access List CommandAES-100 User’s Guide Trap Delete Command Trap Add CommandTrap Flush Command Trap List CommandPage Control Files Used In Tftp Operation Chapter Configuration Backup/RestoreConfiguration Files of the AES-100 Configuration Restore Configuration BackupProcess, used only in restoration Page Chapter Firmware Upload BOOTP/TFTP Firmware Update of the AES-100BOOTP/TFTP Server Input MAC Database Edit Dialog Transfer control files and firmware file to the AES-100 Tftp Firmware Update on the AES-100Page Data Transmission Chapter TroubleshootingAdsl LEDs Data Rate Configured SettingsAdsl LEDs turn On and Off Snmp PasswordRemote Server Telnet Troubleshooting TelnetIndex Rear Panel Connections Terminal Emulation